| Date | Time | Caller Number | Answered By | Name | DID | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-04-26 | 14:29 | 0488909409 | 106 | Michael Nguyen | Accounts | 1m 21s | Answered |
| 2026-04-26 | 12:55 | 0461733558 | 101 | Sarah Mitchell | Sales | 2m 0s | Answered |
| 2026-04-26 | 11:31 | 0281542116 | — | — | Support | 0s | Missed |
| 2026-04-26 | 11:04 | 0428776543 | 107 | Rebecca Stone | Sales | 6m 20s | Answered |
| 2026-04-26 | 09:44 | 0391763379 | 107 | Rebecca Stone | Accounts | 17s | Answered |
| Date | Time | Ext | Name | Dialled | Duration | Status |
|---|---|---|---|---|---|---|
| No outbound calls in this period. | ||||||
| Date | Time | Type | From / To | Ext | Name | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-04-26 | 14:29 | IB | 0488909409 | 106 | Michael Nguyen | 1m 21s | OK |
| 2026-04-26 | 12:55 | IB | 0461733558 | 101 | Sarah Mitchell | 2m 0s | OK |
| 2026-04-26 | 11:31 | IB | 0281542116 | — | — | 0s | Missed |
| 2026-04-26 | 11:04 | IB | 0428776543 | 107 | Rebecca Stone | 6m 20s | OK |
| 2026-04-26 | 09:44 | IB | 0391763379 | 107 | Rebecca Stone | 17s | OK |
| Number | Missed Count | First Missed | Last Missed |
|---|---|---|---|
| 0281542116 | 1 | 2026-04-26 11:31 | 2026-04-26 11:31 |
| Day | Answered | Missed | Outbound | Total |
|---|---|---|---|---|
| Sun | 4 | 1 | 0 | 5 |
| Mon | 0 | 0 | 0 | 0 |
| Tue | 0 | 0 | 0 | 0 |
| Wed | 0 | 0 | 0 | 0 |
| Thu | 0 | 0 | 0 | 0 |
| Fri | 0 | 0 | 0 | 0 |
| Sat | 0 | 0 | 0 | 0 |
| # | Ext | Name | Talk Time | Total | Inbound | Outbound | Internal |
|---|---|---|---|---|---|---|---|
| 1 | 107 | Rebecca Stone | 6m 37s | 2 | 2 | 0 | 0 |
| 2 | 101 | Sarah Mitchell | 2m 0s | 1 | 1 | 0 | 0 |
| 3 | 106 | Michael Nguyen | 1m 21s | 1 | 1 | 0 | 0 |
| Ext | Name | Total IB | Answered | Missed | Answer Rate | Avg Answer Time |
|---|---|---|---|---|---|---|
| 101 | Sarah Mitchell | 1 | 1 | 0 | 100.0% | 18s |
| 106 | Michael Nguyen | 1 | 1 | 0 | 100.0% | 17s |
| 107 | Rebecca Stone | 2 | 2 | 0 | 100.0% | 19s |
| Ext | Name | Answered | Transfers | Transfer Rate |
|---|---|---|---|---|
| 107 | Rebecca Stone | 2 | 0 | 0.0% |
| 106 | Michael Nguyen | 1 | 0 | 0.0% |
| 101 | Sarah Mitchell | 1 | 0 | 0.0% |
| Ext | Name | Short Calls | Avg Duration |
|---|---|---|---|
| No short calls. | |||
| Date | Time | Type | Ext | Name | Number | Duration |
|---|---|---|---|---|---|---|
| No long calls. | ||||||
| Ext | Name | Total | IB Answered | Avg IB Dur | OB Answered | Avg OB Dur |
|---|---|---|---|---|---|---|
| 107 | Rebecca Stone | 2 | 2 | 3m 19s | 0 | — |
| 106 | Michael Nguyen | 1 | 1 | 1m 21s | 0 | — |
| 101 | Sarah Mitchell | 1 | 1 | 2m 0s | 0 | — |
| Number | Calls | Avg Duration | Total Duration |
|---|---|---|---|
| No data. | |||
| Ext | Name | IC Calls | Total Duration | Avg Duration |
|---|---|---|---|---|
| No internal calls. | ||||
| Trunk | Total | Inbound | Outbound | Unanswered | Total Duration | Avg Duration |
|---|---|---|---|---|---|---|
| Trunk 005 | 2 | 2 | 0 | 0 | 2m 17s | 1m 9s |
| Trunk 006 | 1 | 1 | 0 | 0 | 6m 20s | 6m 20s |
| Trunk 004 | 1 | 1 | 0 | 1 | 0s | 0s |
| Trunk 001 | 1 | 1 | 0 | 0 | 1m 21s | 1m 21s |
| DID / Line | Total | Answered | Missed | Avg Duration |
|---|---|---|---|---|
| Sales | 2 | 2 | 0 | 4m 10s |
| Accounts | 2 | 2 | 0 | 49s |
| Support | 1 | 0 | 1 | — |