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Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday Last Week 30 Days This Month This Year All Time
33
Total Calls
21
Inbound
20
Answered
1
Missed
8
Outbound
4
Internal
4.8%
Abandoned
3
Peak Concurrent
5m 1s
Avg Inbound Dur
1m 56s
Avg Outbound Dur
1
Need Callback

Call Log

Date Time Caller Number Answered By Name DID Duration Status
2026-06-25 14:59 0435620396 104 Daniel Webb Accounts 19m 53s Answered
2026-06-25 14:01 0457565277 101 Sarah Mitchell Accounts 1m 30s Answered
2026-06-25 13:12 0438756120 105 Jessica Farrow Support 1m 59s Answered
2026-06-25 11:56 0393961634 102 James Thornton Sales 6s Answered
2026-06-25 11:37 0431185654 — — Support 0s Missed
2026-06-25 11:35 0488711534 102 James Thornton Sales 3m 40s Answered
2026-06-25 10:58 0467123456 106 Michael Nguyen Support 11m 32s Answered
2026-06-25 10:52 0415690030 105 Jessica Farrow Support 2m 15s Answered
2026-06-25 10:46 0451633055 106 Michael Nguyen Sales 5m 5s Answered
2026-06-25 10:40 0418931677 108 Chris Palmer Accounts 19m 37s Answered
2026-06-25 10:25 0433628741 106 Michael Nguyen Sales 2m 12s Answered
2026-06-25 10:21 0438612758 107 Rebecca Stone Support 7m 52s Answered
2026-06-25 10:05 0413482799 106 Michael Nguyen Sales 40s Answered
2026-06-25 09:54 0423551266 108 Chris Palmer Support 4m 53s Answered
2026-06-25 09:43 0488809303 102 James Thornton Accounts 5m 21s Answered
2026-06-25 09:39 0433121062 103 Emily Clarke Accounts 1m 4s Answered
2026-06-25 09:14 0455858159 106 Michael Nguyen Support 7m 15s Answered
2026-06-25 09:10 0412388100 101 Sarah Mitchell Support 15s Answered
2026-06-25 08:59 0884671128 103 Emily Clarke Support 2m 19s Answered
2026-06-25 08:30 0416896427 103 Emily Clarke Accounts 1m 49s Answered
2026-06-25 08:02 0884555241 101 Sarah Mitchell Accounts 1m 12s Answered
Date Time Ext Name Dialled Duration Status
2026-06-25 16:25 107 Rebecca Stone 0884947943 1m 14s Connected
2026-06-25 15:10 102 James Thornton 0424728565 3m 29s Connected
2026-06-25 14:10 104 Daniel Webb 0392330136 2s Connected
2026-06-25 13:16 103 Emily Clarke 0392310025 2m 25s Connected
2026-06-25 11:18 108 Chris Palmer 0412345678 1m 12s Connected
2026-06-25 10:26 106 Michael Nguyen 0438774427 5m 53s Connected
2026-06-25 09:43 106 Michael Nguyen 0431113414 17s Connected
2026-06-25 08:37 108 Chris Palmer 0394667890 52s Connected
Date Time Type From / To Ext Name Duration Status
2026-06-25 16:25 OB 0884947943 107 Rebecca Stone 1m 14s OK
2026-06-25 15:10 OB 0424728565 102 James Thornton 3m 29s OK
2026-06-25 14:59 IB 0435620396 104 Daniel Webb 19m 53s OK
2026-06-25 14:10 OB 0392330136 104 Daniel Webb 2s OK
2026-06-25 14:01 IB 0457565277 101 Sarah Mitchell 1m 30s OK
2026-06-25 13:21 IC — 105 Jessica Farrow 9s OK
2026-06-25 13:16 OB 0392310025 103 Emily Clarke 2m 25s OK
2026-06-25 13:12 IB 0438756120 105 Jessica Farrow 1m 59s OK
2026-06-25 12:40 IC — 106 Michael Nguyen 58s OK
2026-06-25 11:56 IB 0393961634 102 James Thornton 6s OK
2026-06-25 11:40 IC — 103 Emily Clarke 55s OK
2026-06-25 11:37 IB 0431185654 — — 0s Missed
2026-06-25 11:35 IB 0488711534 102 James Thornton 3m 40s OK
2026-06-25 11:18 OB 0412345678 108 Chris Palmer 1m 12s OK
2026-06-25 10:58 IB 0467123456 106 Michael Nguyen 11m 32s OK
2026-06-25 10:52 IB 0415690030 105 Jessica Farrow 2m 15s OK
2026-06-25 10:46 IB 0451633055 106 Michael Nguyen 5m 5s OK
2026-06-25 10:43 IC — 101 Sarah Mitchell 1m 46s OK
2026-06-25 10:40 IB 0418931677 108 Chris Palmer 19m 37s OK
2026-06-25 10:26 OB 0438774427 106 Michael Nguyen 5m 53s OK
2026-06-25 10:25 TF 0433628741 106 Michael Nguyen 2m 12s OK
2026-06-25 10:21 IB 0438612758 107 Rebecca Stone 7m 52s OK
2026-06-25 10:05 IB 0413482799 106 Michael Nguyen 40s OK
2026-06-25 09:54 IB 0423551266 108 Chris Palmer 4m 53s OK
2026-06-25 09:43 IB 0488809303 102 James Thornton 5m 21s OK
2026-06-25 09:43 OB 0431113414 106 Michael Nguyen 17s OK
2026-06-25 09:39 IB 0433121062 103 Emily Clarke 1m 4s OK
2026-06-25 09:14 IB 0455858159 106 Michael Nguyen 7m 15s OK
2026-06-25 09:10 IB 0412388100 101 Sarah Mitchell 15s OK
2026-06-25 08:59 IB 0884671128 103 Emily Clarke 2m 19s OK
2026-06-25 08:37 OB 0394667890 108 Chris Palmer 52s OK
2026-06-25 08:30 IB 0416896427 103 Emily Clarke 1m 49s OK
2026-06-25 08:02 IB 0884555241 101 Sarah Mitchell 1m 12s OK

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
043118565412026-06-25 11:372026-06-25 11:37

Abandoned Calls

4.8%
Abandon Rate
1
Abandoned
21
Total Inbound
6s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon0000
Tue0000
Wed0000
Thu201829
Fri0000
Sat0000

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 106 Michael Nguyen 32m 54s 7521
2 108 Chris Palmer 26m 34s 4220
3 104 Daniel Webb 19m 55s 2110
4 102 James Thornton 12m 36s 4310
5 107 Rebecca Stone 9m 6s 2110
6 103 Emily Clarke 7m 37s 4311
7 105 Jessica Farrow 4m 14s 2201
8 101 Sarah Mitchell 2m 57s 3301

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 33 0 100.0% 18s
102James Thornton 33 0 100.0% 27s
103Emily Clarke 33 0 100.0% 7s
104Daniel Webb 11 0 100.0% 9s
105Jessica Farrow 22 0 100.0% 27s
106Michael Nguyen 55 0 100.0% 16s
107Rebecca Stone 11 0 100.0% 23s
108Chris Palmer 22 0 100.0% 16s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
106Michael Nguyen 51 20.0%
108Chris Palmer 20 0.0%
107Rebecca Stone 10 0.0%
105Jessica Farrow 20 0.0%
104Daniel Webb 10 0.0%
103Emily Clarke 30 0.0%
102James Thornton 30 0.0%
101Sarah Mitchell 30 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
104Daniel Webb12s
102James Thornton16s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
106Michael Nguyen755m 21s23m 5s
108Chris Palmer4212m 15s21m 2s
103Emily Clarke431m 44s12m 25s
102James Thornton433m 2s13m 29s
101Sarah Mitchell3359s0—
107Rebecca Stone217m 52s11m 14s
105Jessica Farrow222m 7s0—
104Daniel Webb2119m 53s12s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
088494794311m 14s1m 14s
043877442715m 53s5m 53s
0431113414117s17s
042472856513m 29s3m 29s
041234567811m 12s1m 12s
0394667890152s52s
039233013612s2s
039231002512m 25s2m 25s

Internal Calls

4
Internal Calls
3m 48s
Total Duration
57s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
106Michael Nguyen158s58s
105Jessica Farrow19s9s
103Emily Clarke155s55s
101Sarah Mitchell11m 46s1m 46s

Peak Concurrent Calls

3
Peak Concurrent
2026-06-25 10:26
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 006752058m 20s8m 20s
Trunk 004651020m 26s3m 24s
Trunk 005541011m 24s2m 17s
Trunk 003532011m 58s2m 24s
Trunk 001440110m 14s2m 34s
Trunk 00220203m 31s1m 46s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Support9814m 48s
Accounts7707m 12s
Sales5502m 21s

Daily Call Trend