Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
48
Total Calls
33
Inbound
12
Outbound
27
Answered
6
Missed
3
Internal
5m 15s
Avg Inbound Dur
2m 36s
Avg Outbound Dur
3
Peak Concurrent
18.2%
Abandoned
5
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-08-24 16:20 0461702689 101 Sarah Mitchell Sales 18m 46s Answered
2026-08-24 15:30 0466141072 — — Accounts 0s Missed
2026-08-24 15:21 0455858159 104 Daniel Webb Support 14s Answered
2026-08-24 14:56 0288001234 106 Michael Nguyen Support 6m 17s Answered
2026-08-24 14:22 0414935592 103 Emily Clarke Accounts 2m 53s Answered
2026-08-24 14:12 0392001567 108 Chris Palmer Support 3m 21s Answered
2026-08-24 13:26 0381998077 107 Rebecca Stone Sales 19s Answered
2026-08-24 13:22 0488296385 107 Rebecca Stone Accounts 46s Answered
2026-08-24 13:05 0467123456 105 Jessica Farrow Support 1m 6s Answered
2026-08-24 13:01 0281609876 103 Emily Clarke Accounts 5m 48s Answered
2026-08-24 12:22 0466534792 105 Jessica Farrow Accounts 2m 36s Answered
2026-08-24 11:52 0483654321 102 James Thornton Support 7m 7s Answered
2026-08-24 11:48 0483654321 — — Support 0s Missed
2026-08-24 11:45 0731588174 104 Daniel Webb Accounts 1m 39s Answered
2026-08-24 11:45 0412388100 102 James Thornton Accounts 17m 54s Answered
2026-08-24 11:39 0393478330 108 Chris Palmer Sales 56s Answered
2026-08-24 11:20 0424661219 108 Chris Palmer Accounts 6m 33s Answered
2026-08-24 11:15 0281839171 105 Jessica Farrow Sales 7m 58s Answered
2026-08-24 10:56 0481575843 103 Emily Clarke Accounts 2m 13s Answered
2026-08-24 10:49 0281572827 105 Jessica Farrow Support 4m 27s Answered
2026-08-24 10:45 0483654321 — — Accounts 0s Missed
2026-08-24 10:42 0438425606 103 Emily Clarke Accounts 5m 58s Answered
2026-08-24 10:37 0422553883 — — Sales 0s Missed
2026-08-24 10:35 0455858159 — — Sales 0s Missed
2026-08-24 10:01 0421652618 104 Daniel Webb Accounts 51s Answered
2026-08-24 09:56 0438951109 106 Michael Nguyen Accounts 3m 28s Answered
2026-08-24 09:54 0416732676 107 Rebecca Stone Support 1m 47s Answered
2026-08-24 09:43 0282921309 104 Daniel Webb Sales 9m 14s Answered
2026-08-24 09:38 0455622961 105 Jessica Farrow Accounts 6m 8s Answered
2026-08-24 09:28 0392565365 102 James Thornton Support 15m 50s Answered
2026-08-24 09:16 0433745873 102 James Thornton Accounts 5m 34s Answered
2026-08-24 09:12 0424289773 — — Accounts 0s Missed
2026-08-24 08:54 0455858159 102 James Thornton Support 2m 4s Answered

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
048365432122026-08-24 10:452026-08-24 11:48
046614107212026-08-24 15:302026-08-24 15:30
042255388312026-08-24 10:372026-08-24 10:37
045585815912026-08-24 10:352026-08-24 10:35
042428977312026-08-24 09:122026-08-24 09:12

Abandoned Calls

18.2%
Abandon Rate
6
Abandoned
33
Total Inbound
30s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon2761245
Tue0000
Wed0000
Thu0000
Fri0000
Sat0000

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 102 James Thornton 48m 29s 5500
2 103 Emily Clarke 34m 13s 8440
3 105 Jessica Farrow 27m 46s 8531
4 101 Sarah Mitchell 18m 46s 1100
5 106 Michael Nguyen 13m 18s 4221
6 108 Chris Palmer 12m 49s 4310
7 104 Daniel Webb 12m 12s 5410
8 107 Rebecca Stone 2m 52s 3301

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 11 0 100.0% 8s
102James Thornton 55 0 100.0% 31s
103Emily Clarke 44 0 100.0% 20s
104Daniel Webb 44 0 100.0% 19s
105Jessica Farrow 55 0 100.0% 14s
106Michael Nguyen 22 0 100.0% 20s
107Rebecca Stone 33 0 100.0% 16s
108Chris Palmer 33 0 100.0% 11s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
104Daniel Webb 41 25.0%
103Emily Clarke 41 25.0%
108Chris Palmer 30 0.0%
107Rebecca Stone 30 0.0%
106Michael Nguyen 20 0.0%
105Jessica Farrow 50 0.0%
102James Thornton 50 0.0%
101Sarah Mitchell 10 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
No short calls.

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
105Jessica Farrow854m 27s31m 50s
103Emily Clarke844m 13s44m 20s
108Chris Palmer533m 37s11m 59s
104Daniel Webb543m 0s114s
102James Thornton559m 42s0—
106Michael Nguyen424m 53s21m 47s
107Rebecca Stone3357s0—
101Sarah Mitchell1118m 46s0—

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
130000123429s17s
0884849808141s41s
088424501814m 2s4m 2s
045785408311m 12s1m 12s
041887141712m 48s2m 48s
0418866895114s14s
041618839011m 59s1m 59s
0415392035113m 32s13m 32s
0413727099120s20s
039466789011m 59s1m 59s

Internal Calls

3
Internal Calls
52s
Total Duration
17s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
107Rebecca Stone115s15s
106Michael Nguyen119s19s
105Jessica Farrow118s18s

Peak Concurrent Calls

3
Peak Concurrent
2026-08-24 09:43
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 0021110121h 4m5m 52s
Trunk 003963120m 16s2m 15s
Trunk 001752027m 17s3m 54s
Trunk 006624112m 26s2m 4s
Trunk 005660127m 29s4m 35s
Trunk 004642218m 21s3m 4s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Accounts161334m 48s
Support10914m 41s
Sales7527m 27s

Daily Call Trend