Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
37
Total Calls
30
Inbound
4
Outbound
25
Answered
5
Missed
3
Internal
4m 47s
Avg Inbound Dur
2m 23s
Avg Outbound Dur
2
Peak Concurrent
16.7%
Abandoned
5
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-10-23 17:48 0439834312 104 Daniel Webb Sales 6m 42s Answered
2026-10-23 16:53 0731800700 — — Accounts 0s Missed
2026-10-23 16:18 0282730948 108 Chris Palmer Support 1m 2s Answered
2026-10-23 15:22 0392640553 101 Sarah Mitchell Support 1m 36s Answered
2026-10-23 15:20 0422934363 101 Sarah Mitchell Sales 6m 19s Answered
2026-10-23 15:11 0457969709 108 Chris Palmer Sales 2m 38s Answered
2026-10-23 15:00 0288001234 — — Sales 0s Missed
2026-10-23 14:30 0281348753 101 Sarah Mitchell Sales 15m 31s Answered
2026-10-23 13:58 0393672306 102 James Thornton Sales 2m 8s Answered
2026-10-23 13:57 0882418898 106 Michael Nguyen Sales 11m 14s Answered
2026-10-23 13:36 0422721206 106 Michael Nguyen Accounts 4m 53s Answered
2026-10-23 12:56 0412850774 107 Rebecca Stone Sales 9s Answered
2026-10-23 12:05 0416197368 107 Rebecca Stone Sales 7m 34s Answered
2026-10-23 11:51 0282136620 — — Sales 0s Missed
2026-10-23 11:36 0381998077 103 Emily Clarke Accounts 1m 18s Answered
2026-10-23 11:29 0281983108 108 Chris Palmer Accounts 7m 1s Answered
2026-10-23 10:45 0280442192 101 Sarah Mitchell Accounts 1m 30s Answered
2026-10-23 10:42 0414935592 101 Sarah Mitchell Sales 5m 14s Answered
2026-10-23 10:32 0438963310 107 Rebecca Stone Sales 2m 47s Answered
2026-10-23 10:24 0439834312 101 Sarah Mitchell Sales 21s Answered
2026-10-23 10:22 0438619220 — — Accounts 0s Missed
2026-10-23 10:09 0451987654 102 James Thornton Support 7m 48s Answered
2026-10-23 09:40 0392422196 104 Daniel Webb Support 4m 44s Answered
2026-10-23 09:39 0733196876 105 Jessica Farrow Support 14m 22s Answered
2026-10-23 09:23 0483654321 104 Daniel Webb Support 4m 1s Answered
2026-10-23 09:18 0882315684 101 Sarah Mitchell Sales 2m 4s Answered
2026-10-23 09:13 0392902306 102 James Thornton Accounts 1m 13s Answered
2026-10-23 09:12 0461243976 101 Sarah Mitchell Accounts 3m 50s Answered
2026-10-23 09:10 0490075673 — — Support 0s Missed
2026-10-23 08:29 0483654321 101 Sarah Mitchell Accounts 3m 30s Answered

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
073180070012026-10-23 16:532026-10-23 16:53
028800123412026-10-23 15:002026-10-23 15:00
028213662012026-10-23 11:512026-10-23 11:51
043861922012026-10-23 10:222026-10-23 10:22
049007567312026-10-23 09:102026-10-23 09:10

Abandoned Calls

16.7%
Abandon Rate
5
Abandoned
30
Total Inbound
15s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon0000
Tue0000
Wed0000
Thu0000
Fri255434
Sat0000

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 101 Sarah Mitchell 39m 55s 9902
2 104 Daniel Webb 19m 15s 5320
3 102 James Thornton 16m 53s 5320
4 106 Michael Nguyen 16m 7s 2200
5 105 Jessica Farrow 14m 22s 1101
6 108 Chris Palmer 10m 41s 3300
7 107 Rebecca Stone 10m 30s 3300
8 103 Emily Clarke 1m 18s 1100

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 99 0 100.0% 28s
102James Thornton 33 0 100.0% 38s
103Emily Clarke 11 0 100.0% 20s
104Daniel Webb 33 0 100.0% 30s
105Jessica Farrow 11 0 100.0% 38s
106Michael Nguyen 22 0 100.0% 13s
107Rebecca Stone 33 0 100.0% 20s
108Chris Palmer 33 0 100.0% 11s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
102James Thornton 31 33.3%
108Chris Palmer 30 0.0%
107Rebecca Stone 30 0.0%
106Michael Nguyen 20 0.0%
105Jessica Farrow 10 0.0%
104Daniel Webb 30 0.0%
103Emily Clarke 10 0.0%
101Sarah Mitchell 90 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
107Rebecca Stone19s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
101Sarah Mitchell994m 26s0—
104Daniel Webb535m 9s21m 54s
102James Thornton533m 43s22m 52s
108Chris Palmer333m 34s0—
107Rebecca Stone333m 30s0—
106Michael Nguyen228m 4s0—
105Jessica Farrow1114m 22s0—
103Emily Clarke111m 18s0—

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
073355667713m 18s3m 18s
0731456764130s30s
0421172983115s15s
028855123415m 29s5m 29s

Internal Calls

3
Internal Calls
3m 33s
Total Duration
1m 11s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
101Sarah Mitchell22m 27s1m 14s
105Jessica Farrow11m 6s1m 6s

Peak Concurrent Calls

2
Peak Concurrent
2026-10-23 09:13
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 005972144m 59s5m 0s
Trunk 006660211m 8s1m 51s
Trunk 004651112m 15s2m 3s
Trunk 001660130m 26s5m 4s
Trunk 003541026m 47s5m 21s
Trunk 00222003m 26s1m 43s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Sales141225m 13s
Accounts9723m 19s
Support7615m 36s

Daily Call Trend