Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
235
Total Calls
171
Inbound
45
Outbound
129
Answered
42
Missed
19
Internal
4m 19s
Avg Inbound Dur
1m 51s
Avg Outbound Dur
3
Peak Concurrent
24.6%
Abandoned
36
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-10-24 15:48 0455858159 — — Sales 0s Missed
2026-10-24 15:41 0428776543 108 Chris Palmer Support 6m 10s Answered
2026-10-24 14:48 0424690382 107 Rebecca Stone Support 19s Answered
2026-10-24 14:24 0488769434 101 Sarah Mitchell Sales 12m 38s Answered
2026-10-24 12:16 0884112714 — — Accounts 0s Missed
2026-10-24 11:45 0884776442 108 Chris Palmer Accounts 19s Answered
2026-10-24 11:31 0393441549 108 Chris Palmer Accounts 1m 44s Answered
2026-10-24 11:26 0423551266 106 Michael Nguyen Support 9m 7s Answered
2026-10-24 11:21 0413231829 104 Daniel Webb Sales 13m 23s Answered
2026-10-24 10:36 0439834312 102 James Thornton Accounts 7m 1s Answered
2026-10-24 10:14 0421481812 102 James Thornton Sales 3m 19s Answered
2026-10-24 09:35 0392001567 — — Sales 0s Missed
2026-10-23 17:48 0439834312 104 Daniel Webb Sales 6m 42s Answered
2026-10-23 16:53 0731800700 — — Accounts 0s Missed
2026-10-23 16:18 0282730948 108 Chris Palmer Support 1m 2s Answered
2026-10-23 15:22 0392640553 101 Sarah Mitchell Support 1m 36s Answered
2026-10-23 15:20 0422934363 101 Sarah Mitchell Sales 6m 19s Answered
2026-10-23 15:11 0457969709 108 Chris Palmer Sales 2m 38s Answered
2026-10-23 15:00 0288001234 — — Sales 0s Missed
2026-10-23 14:30 0281348753 101 Sarah Mitchell Sales 15m 31s Answered
2026-10-23 13:58 0393672306 102 James Thornton Sales 2m 8s Answered
2026-10-23 13:57 0882418898 106 Michael Nguyen Sales 11m 14s Answered
2026-10-23 13:36 0422721206 106 Michael Nguyen Accounts 4m 53s Answered
2026-10-23 12:56 0412850774 107 Rebecca Stone Sales 9s Answered
2026-10-23 12:05 0416197368 107 Rebecca Stone Sales 7m 34s Answered
2026-10-23 11:51 0282136620 — — Sales 0s Missed
2026-10-23 11:36 0381998077 103 Emily Clarke Accounts 1m 18s Answered
2026-10-23 11:29 0281983108 108 Chris Palmer Accounts 7m 1s Answered
2026-10-23 10:45 0280442192 101 Sarah Mitchell Accounts 1m 30s Answered
2026-10-23 10:42 0414935592 101 Sarah Mitchell Sales 5m 14s Answered
2026-10-23 10:32 0438963310 107 Rebecca Stone Sales 2m 47s Answered
2026-10-23 10:24 0439834312 101 Sarah Mitchell Sales 21s Answered
2026-10-23 10:22 0438619220 — — Accounts 0s Missed
2026-10-23 10:09 0451987654 102 James Thornton Support 7m 48s Answered
2026-10-23 09:40 0392422196 104 Daniel Webb Support 4m 44s Answered
2026-10-23 09:39 0733196876 105 Jessica Farrow Support 14m 22s Answered
2026-10-23 09:23 0483654321 104 Daniel Webb Support 4m 1s Answered
2026-10-23 09:18 0882315684 101 Sarah Mitchell Sales 2m 4s Answered
2026-10-23 09:13 0392902306 102 James Thornton Accounts 1m 13s Answered
2026-10-23 09:12 0461243976 101 Sarah Mitchell Accounts 3m 50s Answered
2026-10-23 09:10 0490075673 — — Support 0s Missed
2026-10-23 08:29 0483654321 101 Sarah Mitchell Accounts 3m 30s Answered
2026-10-22 16:53 0281803874 108 Chris Palmer Sales 1m 53s Answered
2026-10-22 16:43 0414935592 107 Rebecca Stone Support 2m 56s Answered
2026-10-22 16:35 0455858159 — — Sales 0s Missed
2026-10-22 15:57 0451987654 — — Support 0s Missed
2026-10-22 15:53 0418309449 — — Sales 0s Missed
2026-10-22 15:34 0392420344 — — Sales 0s Missed
2026-10-22 15:22 0733295730 — — Support 0s Missed
2026-10-22 15:04 0461974227 105 Jessica Farrow Sales 2m 31s Answered
2026-10-22 14:55 0466732103 — — Sales 0s Missed
2026-10-22 14:47 0423551266 104 Daniel Webb Accounts 3m 12s Answered
2026-10-22 14:29 0457391362 103 Emily Clarke Accounts 18s Answered
2026-10-22 14:13 0466790837 101 Sarah Mitchell Accounts 2m 14s Answered
2026-10-22 14:04 0280572615 101 Sarah Mitchell Sales 5m 53s Answered
2026-10-22 13:02 0884968582 102 James Thornton Sales 8m 21s Answered
2026-10-22 12:43 0882703659 — — Sales 0s Missed
2026-10-22 12:09 0461504318 — — Sales 0s Missed
2026-10-22 11:51 0281435443 108 Chris Palmer Sales 7m 43s Answered
2026-10-22 11:07 0412414443 101 Sarah Mitchell Support 4m 23s Answered
2026-10-22 10:57 0421481812 — — Accounts 0s Missed
2026-10-22 10:52 0455858159 102 James Thornton Sales 1m 36s Answered
2026-10-22 10:29 0392001567 102 James Thornton Sales 3m 12s Answered
2026-10-22 10:24 0451457608 — — Support 0s Missed
2026-10-22 10:17 0281500710 108 Chris Palmer Accounts 4m 35s Answered
2026-10-22 10:14 0412388100 106 Michael Nguyen Accounts 6m 42s Answered
2026-10-22 09:56 0412571654 104 Daniel Webb Accounts 35s Answered
2026-10-22 09:56 0481953049 105 Jessica Farrow Support 21s Answered
2026-10-22 09:41 0421599696 104 Daniel Webb Accounts 7m 38s Answered
2026-10-22 09:12 0418256589 106 Michael Nguyen Accounts 48s Answered
2026-10-22 08:27 0282170868 107 Rebecca Stone Accounts 13m 18s Answered
2026-10-21 17:50 0884349244 105 Jessica Farrow Support 2m 26s Answered
2026-10-21 16:58 0412452881 107 Rebecca Stone Support 5m 11s Answered
2026-10-21 15:48 0418261802 103 Emily Clarke Sales 18m 10s Answered
2026-10-21 15:33 0882279120 105 Jessica Farrow Sales 13s Answered
2026-10-21 14:57 0455745609 101 Sarah Mitchell Sales 59s Answered
2026-10-21 14:39 0413314786 103 Emily Clarke Accounts 7m 59s Answered
2026-10-21 14:30 0431699674 107 Rebecca Stone Sales 5m 12s Answered
2026-10-21 14:15 0731575056 108 Chris Palmer Support 3m 24s Answered
2026-10-21 14:00 0884366725 — — Support 0s Missed
2026-10-21 13:37 0481238876 108 Chris Palmer Support 1m 22s Answered
2026-10-21 13:35 0481479984 102 James Thornton Support 42s Answered
2026-10-21 13:16 0393352321 106 Michael Nguyen Support 17s Answered
2026-10-21 12:59 0461680438 107 Rebecca Stone Support 7m 41s Answered
2026-10-21 12:55 0884722172 105 Jessica Farrow Sales 10s Answered
2026-10-21 12:25 0416289221 102 James Thornton Accounts 2m 42s Answered
2026-10-21 12:02 0435748498 106 Michael Nguyen Support 14s Answered
2026-10-21 11:59 0466907780 106 Michael Nguyen Sales 2m 49s Answered
2026-10-21 11:57 0490075673 102 James Thornton Support 7m 39s Answered
2026-10-21 11:26 0483654321 105 Jessica Farrow Accounts 4m 5s Answered
2026-10-21 11:04 0455439931 — — Sales 0s Missed
2026-10-21 10:54 0393720673 — — Support 0s Missed
2026-10-21 10:52 0418139152 106 Michael Nguyen Support 57s Answered
2026-10-21 10:40 0391168486 105 Jessica Farrow Accounts 1m 56s Answered
2026-10-21 10:28 0435265404 102 James Thornton Support 5m 57s Answered
2026-10-21 09:58 0428776543 105 Jessica Farrow Accounts 38s Answered
2026-10-21 09:56 0423551266 — — Support 0s Missed
2026-10-21 09:42 0422254248 — — Sales 0s Missed
2026-10-21 09:30 0483654321 108 Chris Palmer Accounts 6m 26s Answered
2026-10-21 09:28 0421361553 106 Michael Nguyen Support 5m 3s Answered
2026-10-21 09:07 0393424835 104 Daniel Webb Support 1m 8s Answered
2026-10-21 09:07 0423551266 108 Chris Palmer Sales 1m 41s Answered
2026-10-21 08:47 0490075673 — — Support 0s Missed
2026-10-20 17:50 0467123456 — — Support 0s Missed
2026-10-20 17:20 0466322345 104 Daniel Webb Accounts 2m 40s Answered
2026-10-20 16:52 0490075673 — — Support 0s Missed
2026-10-20 16:25 0281217559 105 Jessica Farrow Accounts 2m 59s Answered
2026-10-20 16:19 0392478333 105 Jessica Farrow Sales 2m 9s Answered
2026-10-20 16:15 0423551266 105 Jessica Farrow Accounts 5m 29s Answered
2026-10-20 16:13 0421808593 — — Support 0s Missed
2026-10-20 15:38 0731426528 108 Chris Palmer Sales 1m 50s Answered
2026-10-20 15:36 0288001234 107 Rebecca Stone Sales 5m 20s Answered
2026-10-20 15:03 0422750225 106 Michael Nguyen Accounts 16m 50s Answered
2026-10-20 14:45 0461635245 106 Michael Nguyen Accounts 6m 36s Answered
2026-10-20 14:35 0282783366 103 Emily Clarke Accounts 1m 45s Answered
2026-10-20 14:26 0483654321 102 James Thornton Sales 2m 48s Answered
2026-10-20 14:09 0884820202 101 Sarah Mitchell Support 12s Answered
2026-10-20 12:52 0412388100 107 Rebecca Stone Support 1m 17s Answered
2026-10-20 12:48 0421481812 102 James Thornton Sales 18m 55s Answered
2026-10-20 12:33 0481800314 102 James Thornton Accounts 17s Answered
2026-10-20 12:21 0455858159 103 Emily Clarke Accounts 14m 25s Answered
2026-10-20 11:58 0882204413 102 James Thornton Support 4m 5s Answered
2026-10-20 11:56 0392343721 105 Jessica Farrow Accounts 1m 45s Answered
2026-10-20 11:55 0415166036 107 Rebecca Stone Sales 31s Answered
2026-10-20 11:49 0288001234 101 Sarah Mitchell Sales 53s Answered
2026-10-20 11:39 0451113644 107 Rebecca Stone Accounts 7m 14s Answered
2026-10-20 11:27 0392001567 — — Support 0s Missed
2026-10-20 11:14 0882864921 106 Michael Nguyen Support 2m 56s Answered
2026-10-20 10:59 0412511889 108 Chris Palmer Support 6m 4s Answered
2026-10-20 10:48 0435416062 102 James Thornton Sales 1m 31s Answered
2026-10-20 10:34 0421858452 106 Michael Nguyen Support 12m 34s Answered
2026-10-20 10:29 0282205684 106 Michael Nguyen Support 5m 22s Answered
2026-10-20 10:24 0882691378 — — Support 0s Missed
2026-10-20 10:18 0438760751 104 Daniel Webb Accounts 5m 54s Answered
2026-10-20 10:05 0428776543 — — Accounts 0s Missed
2026-10-20 09:55 0280300337 — — Accounts 0s Missed
2026-10-20 09:45 0882722411 — — Support 0s Missed
2026-10-20 09:42 0281210576 — — Accounts 0s Missed
2026-10-20 09:26 0455858159 107 Rebecca Stone Support 2m 16s Answered
2026-10-20 08:11 0457873369 — — Sales 0s Missed
2026-10-19 16:04 0882395411 — — Support 0s Missed
2026-10-19 16:02 0455858159 101 Sarah Mitchell Accounts 24s Answered
2026-10-19 15:50 0288001234 103 Emily Clarke Sales 34s Answered
2026-10-19 15:25 0431287329 101 Sarah Mitchell Support 12m 11s Answered
2026-10-19 15:15 0288001234 102 James Thornton Support 2m 25s Answered
2026-10-19 14:37 0412388100 — — Sales 0s Missed
2026-10-19 14:08 0882818119 104 Daniel Webb Sales 54s Answered
2026-10-19 13:56 0421832267 101 Sarah Mitchell Support 1m 8s Answered
2026-10-19 13:21 0451369253 107 Rebecca Stone Sales 2m 44s Answered
2026-10-19 12:59 0455128495 105 Jessica Farrow Sales 2m 5s Answered
2026-10-19 11:41 0467123456 104 Daniel Webb Accounts 6m 40s Answered
2026-10-19 11:35 0282585382 105 Jessica Farrow Support 11s Answered
2026-10-19 11:24 0412388100 101 Sarah Mitchell Sales 13m 53s Answered
2026-10-19 11:16 0416988045 104 Daniel Webb Sales 39s Answered
2026-10-19 11:04 0457349021 105 Jessica Farrow Accounts 4m 37s Answered
2026-10-19 11:01 0481164566 — — Support 0s Missed
2026-10-19 10:51 0422539201 102 James Thornton Sales 5m 29s Answered
2026-10-19 10:36 0280153738 105 Jessica Farrow Accounts 2m 38s Answered
2026-10-19 10:29 0281767781 108 Chris Palmer Support 55s Answered
2026-10-19 10:14 0422585288 103 Emily Clarke Accounts 3m 35s Answered
2026-10-19 10:07 0416449853 102 James Thornton Sales 4m 53s Answered
2026-10-19 10:02 0733250637 — — Support 0s Missed
2026-10-19 10:01 0412388100 — — Sales 0s Missed
2026-10-19 09:57 0393386892 — — Sales 0s Missed
2026-10-19 09:56 0391350387 108 Chris Palmer Support 25s Answered
2026-10-19 09:56 0413657478 108 Chris Palmer Sales 30s Answered
2026-10-19 09:34 0421481812 103 Emily Clarke Sales 2m 25s Answered
2026-10-19 09:23 0884446558 104 Daniel Webb Accounts 2m 12s Answered
2026-10-19 09:06 0421481812 — — Accounts 0s Missed
2026-10-19 09:00 0439834312 108 Chris Palmer Sales 3m 17s Answered
2026-10-19 08:33 0393476069 — — Accounts 0s Missed

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
049007567332026-10-20 16:522026-10-23 09:10
045585815922026-10-22 16:352026-10-24 15:48
039200156722026-10-20 11:272026-10-24 09:35
042148181222026-10-19 09:062026-10-22 10:57
041238810022026-10-19 10:012026-10-19 14:37
088411271412026-10-24 12:162026-10-24 12:16
073180070012026-10-23 16:532026-10-23 16:53
028800123412026-10-23 15:002026-10-23 15:00
028213662012026-10-23 11:512026-10-23 11:51
043861922012026-10-23 10:222026-10-23 10:22
045198765412026-10-22 15:572026-10-22 15:57
041830944912026-10-22 15:532026-10-22 15:53
039242034412026-10-22 15:342026-10-22 15:34
073329573012026-10-22 15:222026-10-22 15:22
046673210312026-10-22 14:552026-10-22 14:55
088270365912026-10-22 12:432026-10-22 12:43
046150431812026-10-22 12:092026-10-22 12:09
045145760812026-10-22 10:242026-10-22 10:24
088436672512026-10-21 14:002026-10-21 14:00
045543993112026-10-21 11:042026-10-21 11:04
039372067312026-10-21 10:542026-10-21 10:54
042355126612026-10-21 09:562026-10-21 09:56
042225424812026-10-21 09:422026-10-21 09:42
046712345612026-10-20 17:502026-10-20 17:50
042180859312026-10-20 16:132026-10-20 16:13
088269137812026-10-20 10:242026-10-20 10:24
042877654312026-10-20 10:052026-10-20 10:05
028030033712026-10-20 09:552026-10-20 09:55
088272241112026-10-20 09:452026-10-20 09:45
028121057612026-10-20 09:422026-10-20 09:42
045787336912026-10-20 08:112026-10-20 08:11
088239541112026-10-19 16:042026-10-19 16:04
048116456612026-10-19 11:012026-10-19 11:01
073325063712026-10-19 10:022026-10-19 10:02
039338689212026-10-19 09:572026-10-19 09:57
039347606912026-10-19 08:332026-10-19 08:33

Abandoned Calls

24.6%
Abandon Rate
42
Abandoned
171
Total Inbound
23s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon2381243
Tue27101148
Wed2661042
Thu1910635
Fri255434
Sat93214

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 102 James Thornton 1h 40m 262063
2 101 Sarah Mitchell 1h 38m 242045
3 106 Michael Nguyen 1h 31m 191540
4 104 Daniel Webb 1h 17m 221482
5 108 Chris Palmer 1h 13m 281991
6 107 Rebecca Stone 1h 11m 181533
7 103 Emily Clarke 1h 9m 12934
8 105 Jessica Farrow 50m 22s 211741

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 2020 0 100.0% 26s
102James Thornton 2020 0 100.0% 19s
103Emily Clarke 99 0 100.0% 17s
104Daniel Webb 1414 0 100.0% 29s
105Jessica Farrow 1717 0 100.0% 18s
106Michael Nguyen 1515 0 100.0% 21s
107Rebecca Stone 1515 0 100.0% 17s
108Chris Palmer 1919 0 100.0% 19s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
104Daniel Webb 143 21.4%
108Chris Palmer 193 15.8%
105Jessica Farrow 172 11.8%
107Rebecca Stone 151 6.7%
106Michael Nguyen 151 6.7%
102James Thornton 201 5.0%
103Emily Clarke 90 0.0%
101Sarah Mitchell 200 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
102James Thornton25s
108Chris Palmer13s
107Rebecca Stone19s
104Daniel Webb13s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
108Chris Palmer28193m 6s91m 38s
102James Thornton27204m 36s61m 23s
101Sarah Mitchell26204m 44s41m 0s
104Daniel Webb23144m 19s82m 5s
105Jessica Farrow21172m 51s427s
106Michael Nguyen19155m 45s41m 14s
107Rebecca Stone18154m 18s32m 14s
103Emily Clarke1295m 37s36m 20s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
0412345678439s2m 35s
028855123442m 23s9m 33s
073355667731m 49s5m 27s
0399001122358s2m 53s
088422334421m 7s2m 14s
039466789021m 7s2m 13s
130000123411m 4s1m 4s
088488356019m 9s9m 9s
088267951016s6s
0733445566155s55s

Internal Calls

19
Internal Calls
24m 58s
Total Duration
1m 19s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
101Sarah Mitchell57m 33s1m 31s
103Emily Clarke43m 21s50s
107Rebecca Stone35m 2s1m 41s
102James Thornton35m 35s1m 52s
104Daniel Webb21m 26s43s
108Chris Palmer155s55s
105Jessica Farrow11m 6s1m 6s

Peak Concurrent Calls

3
Peak Concurrent
2026-10-21 10:29
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 0054435992h 35m3m 31s
Trunk 00239309111h 52m2m 53s
Trunk 0013833591h 53m2m 59s
Trunk 00435251041h 48m3m 6s
Trunk 0063128371h 10m2m 17s
Trunk 0032920961h 12m2m 29s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Sales6448164m 40s
Support5639173m 52s
Accounts514294m 19s

Daily Call Trend