| Date | Time | Caller Number | Answered By | Name | DID | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-08-25 | 23:29 | 0882140825 | 101 | Sarah Mitchell | Sales | 3m 50s | Answered |
| 2026-08-25 | 23:06 | 0488323062 | 104 | Daniel Webb | Sales | 5m 59s | Answered |
| 2026-08-25 | 23:05 | 0281784485 | 102 | James Thornton | Accounts | 1m 59s | Answered |
| 2026-08-25 | 23:00 | 0412937830 | 106 | Michael Nguyen | Support | 4m 15s | Answered |
| 2026-08-25 | 22:29 | 0415122349 | 102 | James Thornton | Support | 3m 45s | Answered |
| 2026-08-25 | 22:21 | 0733935648 | — | — | Support | 0s | Missed |
| 2026-08-25 | 22:03 | 0280432714 | 106 | Michael Nguyen | Support | 2m 42s | Answered |
| 2026-08-25 | 21:52 | 0731794599 | 103 | Emily Clarke | Support | 8m 59s | Answered |
| 2026-08-25 | 21:13 | 0431929329 | 107 | Rebecca Stone | Sales | 3m 1s | Answered |
| 2026-08-25 | 20:40 | 0392944682 | 102 | James Thornton | Sales | 2m 55s | Answered |
| 2026-08-25 | 20:16 | 0422180469 | 104 | Daniel Webb | Accounts | 26s | Answered |
| 2026-08-25 | 20:10 | 0392993648 | — | — | Support | 0s | Missed |
| 2026-08-25 | 19:49 | 0481171865 | 102 | James Thornton | Sales | 1m 45s | Answered |
| 2026-08-25 | 19:26 | 0418322509 | 108 | Chris Palmer | Accounts | 1m 14s | Answered |
| 2026-08-25 | 18:18 | 0488339780 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 18:07 | 0391189731 | — | — | Support | 0s | Missed |
| 2026-08-25 | 17:48 | 0431570597 | 102 | James Thornton | Support | 1m 0s | Answered |
| 2026-08-25 | 17:41 | 0391142437 | 105 | Jessica Farrow | Accounts | 5m 36s | Answered |
| 2026-08-25 | 17:27 | 0431481537 | 105 | Jessica Farrow | Accounts | 2m 55s | Answered |
| 2026-08-25 | 17:25 | 0415334602 | 107 | Rebecca Stone | Support | 2m 7s | Answered |
| 2026-08-25 | 17:11 | 0431164880 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 17:10 | 0733669651 | 101 | Sarah Mitchell | Support | 1m 32s | Answered |
| 2026-08-25 | 17:07 | 0481994905 | 107 | Rebecca Stone | Accounts | 1m 5s | Answered |
| 2026-08-25 | 17:04 | 0392180665 | 105 | Jessica Farrow | Sales | 48s | Answered |
| 2026-08-25 | 16:55 | 0488655709 | 105 | Jessica Farrow | Sales | 2m 45s | Answered |
| 2026-08-25 | 16:52 | 0392656187 | 105 | Jessica Farrow | Accounts | 4m 18s | Answered |
| 2026-08-25 | 16:48 | 0413618096 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 16:46 | 0882410954 | 108 | Chris Palmer | Accounts | 2m 45s | Answered |
| 2026-08-25 | 16:38 | 0412244729 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 16:35 | 0451661978 | 103 | Emily Clarke | Support | 5m 12s | Answered |
| 2026-08-25 | 16:34 | 0731149299 | 101 | Sarah Mitchell | Accounts | 2m 8s | Answered |
| 2026-08-25 | 16:28 | 0280823121 | — | — | Support | 0s | Missed |
| 2026-08-25 | 16:27 | 0435861354 | 106 | Michael Nguyen | Support | 45s | Answered |
| 2026-08-25 | 16:26 | 0455759869 | — | — | Support | 0s | Missed |
| 2026-08-25 | 16:22 | 0281704123 | 103 | Emily Clarke | Support | 4m 5s | Answered |
| 2026-08-25 | 16:19 | 0421825220 | 101 | Sarah Mitchell | Sales | 1m 56s | Answered |
| 2026-08-25 | 16:15 | 0451456591 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 16:13 | 0731899991 | 104 | Daniel Webb | Support | 56s | Answered |
| 2026-08-25 | 16:10 | 0488392010 | 102 | James Thornton | Accounts | 6m 42s | Answered |
| 2026-08-25 | 16:09 | 0422954724 | 106 | Michael Nguyen | Support | 1m 6s | Answered |
| 2026-08-25 | 15:55 | 0882751639 | 104 | Daniel Webb | Sales | 3m 50s | Answered |
| 2026-08-25 | 15:55 | 0733525591 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 15:52 | 0461806090 | 103 | Emily Clarke | Accounts | 50s | Answered |
| 2026-08-25 | 15:40 | 0422324246 | 102 | James Thornton | Accounts | 9m 47s | Answered |
| 2026-08-25 | 15:40 | 0280793596 | 107 | Rebecca Stone | Accounts | 1m 8s | Answered |
| 2026-08-25 | 15:40 | 0393715079 | 105 | Jessica Farrow | Sales | 1m 30s | Answered |
| 2026-08-25 | 15:37 | 0281145208 | 107 | Rebecca Stone | Accounts | 3m 58s | Answered |
| 2026-08-25 | 15:34 | 0451268749 | — | — | Support | 0s | Missed |
| 2026-08-25 | 15:30 | 0431673861 | 102 | James Thornton | Support | 5m 20s | Answered |
| 2026-08-25 | 15:29 | 0415292794 | — | — | Support | 0s | Missed |
| 2026-08-25 | 15:25 | 0391484775 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 15:22 | 0733543750 | 107 | Rebecca Stone | Sales | 9m 47s | Answered |
| 2026-08-25 | 15:21 | 0418297398 | 107 | Rebecca Stone | Support | 7m 35s | Answered |
| 2026-08-25 | 15:21 | 0451990251 | 106 | Michael Nguyen | Support | 2m 33s | Answered |
| 2026-08-25 | 15:20 | 0733623431 | 103 | Emily Clarke | Sales | 5m 47s | Answered |
| 2026-08-25 | 15:11 | 0281503544 | 103 | Emily Clarke | Accounts | 6m 37s | Answered |
| 2026-08-25 | 15:06 | 0882972137 | 108 | Chris Palmer | Sales | 1m 50s | Answered |
| 2026-08-25 | 14:58 | 0414935592 | 106 | Michael Nguyen | Support | 6m 9s | Answered |
| 2026-08-25 | 14:56 | 0424386794 | 104 | Daniel Webb | Sales | 2m 44s | Answered |
| 2026-08-25 | 14:55 | 0431559849 | 102 | James Thornton | Accounts | 10s | Answered |
| 2026-08-25 | 14:46 | 0393400776 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 14:19 | 0414935592 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 14:18 | 0461238389 | 106 | Michael Nguyen | Accounts | 1m 23s | Answered |
| 2026-08-25 | 14:17 | 0280253043 | 105 | Jessica Farrow | Accounts | 3m 55s | Answered |
| 2026-08-25 | 14:05 | 0455249725 | 101 | Sarah Mitchell | Support | 51s | Answered |
| 2026-08-25 | 14:02 | 0412670566 | 108 | Chris Palmer | Sales | 25s | Answered |
| 2026-08-25 | 13:55 | 0731523407 | 105 | Jessica Farrow | Sales | 2m 47s | Answered |
| 2026-08-25 | 13:54 | 0412965240 | 108 | Chris Palmer | Support | 15s | Answered |
| 2026-08-25 | 13:51 | 0288001234 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 13:50 | 0431385732 | 106 | Michael Nguyen | Accounts | 1m 21s | Answered |
| 2026-08-25 | 13:49 | 0280620066 | — | — | Support | 0s | Missed |
| 2026-08-25 | 13:28 | 0433167046 | 106 | Michael Nguyen | Support | 29s | Answered |
| 2026-08-25 | 13:24 | 0421481812 | 105 | Jessica Farrow | Support | 7m 53s | Answered |
| 2026-08-25 | 13:23 | 0731654117 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 13:13 | 0418985330 | 101 | Sarah Mitchell | Accounts | 2m 5s | Answered |
| 2026-08-25 | 13:12 | 0413602080 | 107 | Rebecca Stone | Support | 1m 57s | Answered |
| 2026-08-25 | 13:08 | 0884947984 | 102 | James Thornton | Accounts | 1m 4s | Answered |
| 2026-08-25 | 12:59 | 0882132467 | 101 | Sarah Mitchell | Sales | 3m 5s | Answered |
| 2026-08-25 | 12:57 | 0412109973 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:50 | 0415240577 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:42 | 0488340686 | 105 | Jessica Farrow | Support | 7m 14s | Answered |
| 2026-08-25 | 12:30 | 0481857559 | 105 | Jessica Farrow | Sales | 1m 57s | Answered |
| 2026-08-25 | 12:27 | 0455155605 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:25 | 0391801590 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:14 | 0422921670 | 102 | James Thornton | Sales | 34s | Answered |
| 2026-08-25 | 12:01 | 0422556586 | 107 | Rebecca Stone | Support | 21s | Answered |
| 2026-08-25 | 11:56 | 0281983386 | 106 | Michael Nguyen | Support | 2m 1s | Answered |
| 2026-08-25 | 11:55 | 0393705442 | 105 | Jessica Farrow | Sales | 1m 7s | Answered |
| 2026-08-25 | 11:47 | 0415544890 | 104 | Daniel Webb | Accounts | 2m 42s | Answered |
| 2026-08-25 | 11:47 | 0433861925 | 105 | Jessica Farrow | Sales | 19s | Answered |
| 2026-08-25 | 11:46 | 0421388992 | 101 | Sarah Mitchell | Sales | 9s | Answered |
| 2026-08-25 | 11:45 | 0413224596 | 107 | Rebecca Stone | Sales | 3m 58s | Answered |
| 2026-08-25 | 11:44 | 0282865299 | 102 | James Thornton | Accounts | 41s | Answered |
| 2026-08-25 | 11:42 | 0413402702 | 107 | Rebecca Stone | Support | 9m 9s | Answered |
| 2026-08-25 | 11:40 | 0731216576 | 105 | Jessica Farrow | Sales | 9m 52s | Answered |
| 2026-08-25 | 11:36 | 0412838158 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 11:34 | 0415625894 | 103 | Emily Clarke | Support | 31s | Answered |
| 2026-08-25 | 11:33 | 0451904027 | 106 | Michael Nguyen | Accounts | 48s | Answered |
| 2026-08-25 | 11:33 | 0882517883 | 103 | Emily Clarke | Accounts | 1m 10s | Answered |
| 2026-08-25 | 11:23 | 0731335267 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 11:21 | 0392457943 | 107 | Rebecca Stone | Sales | 39s | Answered |
| 2026-08-25 | 11:21 | 0424459426 | 106 | Michael Nguyen | Sales | 1m 51s | Answered |
| 2026-08-25 | 11:17 | 0451987654 | 101 | Sarah Mitchell | Accounts | 17s | Answered |
| 2026-08-25 | 11:17 | 0439834312 | 103 | Emily Clarke | Sales | 14m 11s | Answered |
| 2026-08-25 | 11:16 | 0428776543 | 104 | Daniel Webb | Accounts | 5m 21s | Answered |
| 2026-08-25 | 11:16 | 0381998077 | 106 | Michael Nguyen | Support | 1m 7s | Answered |
| 2026-08-25 | 11:11 | 0391645226 | — | — | Support | 0s | Missed |
| 2026-08-25 | 11:04 | 0884481607 | 102 | James Thornton | Support | 22s | Answered |
| 2026-08-25 | 11:01 | 0481358605 | 105 | Jessica Farrow | Support | 8m 32s | Answered |
| 2026-08-25 | 10:57 | 0281511275 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 10:54 | 0433776744 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:49 | 0455574077 | 105 | Jessica Farrow | Sales | 7m 18s | Answered |
| 2026-08-25 | 10:48 | 0412935338 | 101 | Sarah Mitchell | Support | 4m 1s | Answered |
| 2026-08-25 | 10:45 | 0413213204 | 101 | Sarah Mitchell | Sales | 8m 24s | Answered |
| 2026-08-25 | 10:44 | 0422496200 | 107 | Rebecca Stone | Sales | 7m 20s | Answered |
| 2026-08-25 | 10:32 | 0481880797 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:20 | 0451987654 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:19 | 0481498983 | 103 | Emily Clarke | Sales | 2m 9s | Answered |
| 2026-08-25 | 10:19 | 0435667668 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:18 | 0451507062 | 102 | James Thornton | Sales | 9m 11s | Answered |
| 2026-08-25 | 10:11 | 0451513406 | 104 | Daniel Webb | Support | 3m 54s | Answered |
| 2026-08-25 | 10:10 | 0281569077 | — | — | Support | 0s | Missed |
| 2026-08-25 | 10:06 | 0391177319 | 101 | Sarah Mitchell | Accounts | 48s | Answered |
| 2026-08-25 | 09:53 | 0733909427 | 105 | Jessica Farrow | Accounts | 6m 52s | Answered |
| 2026-08-25 | 09:49 | 0412170332 | 103 | Emily Clarke | Accounts | 9m 30s | Answered |
| 2026-08-25 | 09:37 | 0733726592 | 104 | Daniel Webb | Accounts | 40s | Answered |
| 2026-08-25 | 09:27 | 0731145863 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 09:13 | 0391512782 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 09:12 | 0455858159 | 104 | Daniel Webb | Support | 1m 55s | Answered |
| 2026-08-25 | 09:11 | 0421802743 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 09:08 | 0451487093 | 108 | Chris Palmer | Support | 2m 21s | Answered |
| 2026-08-25 | 09:08 | 0455177015 | 106 | Michael Nguyen | Sales | 2m 25s | Answered |
| 2026-08-25 | 09:01 | 0451639139 | 108 | Chris Palmer | Support | 48s | Answered |
| 2026-08-25 | 08:59 | 0461854991 | 107 | Rebecca Stone | Sales | 2m 50s | Answered |
| 2026-08-25 | 08:55 | 0392591576 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 08:44 | 0733436126 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 08:43 | 0733849132 | 105 | Jessica Farrow | Accounts | 3m 9s | Answered |
| 2026-08-25 | 08:37 | 0455948508 | — | — | Support | 0s | Missed |
| 2026-08-25 | 08:34 | 0488826521 | 103 | Emily Clarke | Support | 3m 51s | Answered |
| 2026-08-25 | 08:20 | 0280323384 | 105 | Jessica Farrow | Sales | 15s | Answered |
| 2026-08-25 | 08:16 | 0415391017 | 108 | Chris Palmer | Support | 1m 55s | Answered |
| 2026-08-25 | 08:16 | 0415354021 | 107 | Rebecca Stone | Accounts | 8m 57s | Answered |
| 2026-08-25 | 08:14 | 0281920306 | 105 | Jessica Farrow | Support | 1m 47s | Answered |
| 2026-08-25 | 08:09 | 0488501355 | 106 | Michael Nguyen | Accounts | 3m 23s | Answered |
| 2026-08-25 | 08:06 | 0882396797 | 105 | Jessica Farrow | Support | 3m 23s | Answered |
| 2026-08-25 | 07:51 | 0421438558 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 07:33 | 0415866965 | 103 | Emily Clarke | Support | 45s | Answered |
| 2026-08-25 | 07:29 | 0731717257 | 108 | Chris Palmer | Support | 1m 18s | Answered |
| 2026-08-25 | 07:18 | 0731996794 | 107 | Rebecca Stone | Support | 3m 13s | Answered |
| 2026-08-25 | 07:03 | 0391803908 | 108 | Chris Palmer | Support | 7m 11s | Answered |
| 2026-08-25 | 06:55 | 0421201740 | 101 | Sarah Mitchell | Support | 1m 17s | Answered |
| 2026-08-25 | 06:54 | 0421240219 | — | — | Support | 0s | Missed |
| 2026-08-25 | 06:53 | 0431839842 | 108 | Chris Palmer | Support | 1m 14s | Answered |
| 2026-08-25 | 06:43 | 0884808936 | 102 | James Thornton | Sales | 45s | Answered |
| 2026-08-25 | 06:09 | 0731380431 | 105 | Jessica Farrow | Accounts | 2m 0s | Answered |
| 2026-08-25 | 05:48 | 0455902887 | 104 | Daniel Webb | Support | 1m 58s | Answered |
| 2026-08-25 | 05:46 | 0882679502 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 05:41 | 0422638737 | 105 | Jessica Farrow | Sales | 1m 58s | Answered |
| 2026-08-25 | 05:39 | 0884276906 | 102 | James Thornton | Accounts | 32s | Answered |
| 2026-08-25 | 05:05 | 0280215955 | 108 | Chris Palmer | Sales | 1m 0s | Answered |
| 2026-08-25 | 04:49 | 0481193782 | 104 | Daniel Webb | Accounts | 6m 58s | Answered |
| 2026-08-25 | 04:37 | 0413269864 | 103 | Emily Clarke | Sales | 8m 29s | Answered |
| 2026-08-25 | 04:36 | 0884143776 | 103 | Emily Clarke | Sales | 6m 39s | Answered |
| 2026-08-25 | 03:44 | 0418510668 | 107 | Rebecca Stone | Support | 1m 4s | Answered |
| 2026-08-25 | 03:31 | 0280258147 | 101 | Sarah Mitchell | Sales | 37s | Answered |
| 2026-08-25 | 03:27 | 0421946758 | 106 | Michael Nguyen | Support | 3m 53s | Answered |
| 2026-08-25 | 02:46 | 0412886220 | 103 | Emily Clarke | Sales | 7m 37s | Answered |
| 2026-08-24 | 16:20 | 0461702689 | 101 | Sarah Mitchell | Sales | 18m 46s | Answered |
| 2026-08-24 | 15:30 | 0466141072 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 15:21 | 0455858159 | 104 | Daniel Webb | Support | 14s | Answered |
| 2026-08-24 | 14:56 | 0288001234 | 106 | Michael Nguyen | Support | 6m 17s | Answered |
| 2026-08-24 | 14:22 | 0414935592 | 103 | Emily Clarke | Accounts | 2m 53s | Answered |
| 2026-08-24 | 14:12 | 0392001567 | 108 | Chris Palmer | Support | 3m 21s | Answered |
| 2026-08-24 | 13:26 | 0381998077 | 107 | Rebecca Stone | Sales | 19s | Answered |
| 2026-08-24 | 13:22 | 0488296385 | 107 | Rebecca Stone | Accounts | 46s | Answered |
| 2026-08-24 | 13:05 | 0467123456 | 105 | Jessica Farrow | Support | 1m 6s | Answered |
| 2026-08-24 | 13:01 | 0281609876 | 103 | Emily Clarke | Accounts | 5m 48s | Answered |
| 2026-08-24 | 12:22 | 0466534792 | 105 | Jessica Farrow | Accounts | 2m 36s | Answered |
| 2026-08-24 | 11:52 | 0483654321 | 102 | James Thornton | Support | 7m 7s | Answered |
| 2026-08-24 | 11:48 | 0483654321 | — | — | Support | 0s | Missed |
| 2026-08-24 | 11:45 | 0731588174 | 104 | Daniel Webb | Accounts | 1m 39s | Answered |
| 2026-08-24 | 11:45 | 0412388100 | 102 | James Thornton | Accounts | 17m 54s | Answered |
| 2026-08-24 | 11:39 | 0393478330 | 108 | Chris Palmer | Sales | 56s | Answered |
| 2026-08-24 | 11:20 | 0424661219 | 108 | Chris Palmer | Accounts | 6m 33s | Answered |
| 2026-08-24 | 11:15 | 0281839171 | 105 | Jessica Farrow | Sales | 7m 58s | Answered |
| 2026-08-24 | 10:56 | 0481575843 | 103 | Emily Clarke | Accounts | 2m 13s | Answered |
| 2026-08-24 | 10:49 | 0281572827 | 105 | Jessica Farrow | Support | 4m 27s | Answered |
| 2026-08-24 | 10:45 | 0483654321 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 10:42 | 0438425606 | 103 | Emily Clarke | Accounts | 5m 58s | Answered |
| 2026-08-24 | 10:37 | 0422553883 | — | — | Sales | 0s | Missed |
| 2026-08-24 | 10:35 | 0455858159 | — | — | Sales | 0s | Missed |
| 2026-08-24 | 10:01 | 0421652618 | 104 | Daniel Webb | Accounts | 51s | Answered |
| 2026-08-24 | 09:56 | 0438951109 | 106 | Michael Nguyen | Accounts | 3m 28s | Answered |
| 2026-08-24 | 09:54 | 0416732676 | 107 | Rebecca Stone | Support | 1m 47s | Answered |
| 2026-08-24 | 09:43 | 0282921309 | 104 | Daniel Webb | Sales | 9m 14s | Answered |
| 2026-08-24 | 09:38 | 0455622961 | 105 | Jessica Farrow | Accounts | 6m 8s | Answered |
| 2026-08-24 | 09:28 | 0392565365 | 102 | James Thornton | Support | 15m 50s | Answered |
| 2026-08-24 | 09:16 | 0433745873 | 102 | James Thornton | Accounts | 5m 34s | Answered |
| 2026-08-24 | 09:12 | 0424289773 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 08:54 | 0455858159 | 102 | James Thornton | Support | 2m 4s | Answered |
| Number | Missed Count | First Missed | Last Missed |
|---|---|---|---|
| 0483654321 | 2 | 2026-08-24 10:45 | 2026-08-24 11:48 |
| 0733935648 | 1 | 2026-08-25 22:21 | 2026-08-25 22:21 |
| 0392993648 | 1 | 2026-08-25 20:10 | 2026-08-25 20:10 |
| 0488339780 | 1 | 2026-08-25 18:18 | 2026-08-25 18:18 |
| 0391189731 | 1 | 2026-08-25 18:07 | 2026-08-25 18:07 |
| 0431164880 | 1 | 2026-08-25 17:11 | 2026-08-25 17:11 |
| 0413618096 | 1 | 2026-08-25 16:48 | 2026-08-25 16:48 |
| 0412244729 | 1 | 2026-08-25 16:38 | 2026-08-25 16:38 |
| 0280823121 | 1 | 2026-08-25 16:28 | 2026-08-25 16:28 |
| 0455759869 | 1 | 2026-08-25 16:26 | 2026-08-25 16:26 |
| 0451456591 | 1 | 2026-08-25 16:15 | 2026-08-25 16:15 |
| 0733525591 | 1 | 2026-08-25 15:55 | 2026-08-25 15:55 |
| 0451268749 | 1 | 2026-08-25 15:34 | 2026-08-25 15:34 |
| 0415292794 | 1 | 2026-08-25 15:29 | 2026-08-25 15:29 |
| 0391484775 | 1 | 2026-08-25 15:25 | 2026-08-25 15:25 |
| 0393400776 | 1 | 2026-08-25 14:46 | 2026-08-25 14:46 |
| 0414935592 | 1 | 2026-08-25 14:19 | 2026-08-25 14:19 |
| 0288001234 | 1 | 2026-08-25 13:51 | 2026-08-25 13:51 |
| 0280620066 | 1 | 2026-08-25 13:49 | 2026-08-25 13:49 |
| 0731654117 | 1 | 2026-08-25 13:23 | 2026-08-25 13:23 |
| 0412109973 | 1 | 2026-08-25 12:57 | 2026-08-25 12:57 |
| 0415240577 | 1 | 2026-08-25 12:50 | 2026-08-25 12:50 |
| 0455155605 | 1 | 2026-08-25 12:27 | 2026-08-25 12:27 |
| 0391801590 | 1 | 2026-08-25 12:25 | 2026-08-25 12:25 |
| 0412838158 | 1 | 2026-08-25 11:36 | 2026-08-25 11:36 |
| 0731335267 | 1 | 2026-08-25 11:23 | 2026-08-25 11:23 |
| 0391645226 | 1 | 2026-08-25 11:11 | 2026-08-25 11:11 |
| 0281511275 | 1 | 2026-08-25 10:57 | 2026-08-25 10:57 |
| 0433776744 | 1 | 2026-08-25 10:54 | 2026-08-25 10:54 |
| 0481880797 | 1 | 2026-08-25 10:32 | 2026-08-25 10:32 |
| 0451987654 | 1 | 2026-08-25 10:20 | 2026-08-25 10:20 |
| 0435667668 | 1 | 2026-08-25 10:19 | 2026-08-25 10:19 |
| 0281569077 | 1 | 2026-08-25 10:10 | 2026-08-25 10:10 |
| 0731145863 | 1 | 2026-08-25 09:27 | 2026-08-25 09:27 |
| 0391512782 | 1 | 2026-08-25 09:13 | 2026-08-25 09:13 |
| 0421802743 | 1 | 2026-08-25 09:11 | 2026-08-25 09:11 |
| 0392591576 | 1 | 2026-08-25 08:55 | 2026-08-25 08:55 |
| 0733436126 | 1 | 2026-08-25 08:44 | 2026-08-25 08:44 |
| 0455948508 | 1 | 2026-08-25 08:37 | 2026-08-25 08:37 |
| 0421438558 | 1 | 2026-08-25 07:51 | 2026-08-25 07:51 |
| 0421240219 | 1 | 2026-08-25 06:54 | 2026-08-25 06:54 |
| 0882679502 | 1 | 2026-08-25 05:46 | 2026-08-25 05:46 |
| 0466141072 | 1 | 2026-08-24 15:30 | 2026-08-24 15:30 |
| 0422553883 | 1 | 2026-08-24 10:37 | 2026-08-24 10:37 |
| 0455858159 | 1 | 2026-08-24 10:35 | 2026-08-24 10:35 |
| 0424289773 | 1 | 2026-08-24 09:12 | 2026-08-24 09:12 |
| Day | Answered | Missed | Outbound | Total |
|---|---|---|---|---|
| Sun | 0 | 0 | 0 | 0 |
| Mon | 27 | 6 | 12 | 45 |
| Tue | 126 | 41 | 54 | 221 |
| Wed | 0 | 0 | 0 | 0 |
| Thu | 0 | 0 | 0 | 0 |
| Fri | 0 | 0 | 0 | 0 |
| Sat | 0 | 0 | 0 | 0 |
| # | Ext | Name | Talk Time | Total | Inbound | Outbound | Internal |
|---|---|---|---|---|---|---|---|
| 1 | 103 | Emily Clarke | 2h 19m | 31 | 20 | 11 | 4 |
| 2 | 105 | Jessica Farrow | 2h 8m | 37 | 28 | 9 | 5 |
| 3 | 102 | James Thornton | 1h 48m | 26 | 21 | 5 | 7 |
| 4 | 101 | Sarah Mitchell | 1h 25m | 24 | 15 | 9 | 4 |
| 5 | 107 | Rebecca Stone | 1h 24m | 25 | 20 | 5 | 4 |
| 6 | 104 | Daniel Webb | 1h 6m | 22 | 16 | 6 | 2 |
| 7 | 106 | Michael Nguyen | 1h 0m | 24 | 18 | 6 | 5 |
| 8 | 108 | Chris Palmer | 54m 1s | 23 | 15 | 8 | 4 |
| Ext | Name | Total IB | Answered | Missed | Answer Rate | Avg Answer Time |
|---|---|---|---|---|---|---|
| 101 | Sarah Mitchell | 15 | 15 | 0 | 100.0% | 18s |
| 102 | James Thornton | 21 | 21 | 0 | 100.0% | 23s |
| 103 | Emily Clarke | 20 | 20 | 0 | 100.0% | 19s |
| 104 | Daniel Webb | 16 | 16 | 0 | 100.0% | 19s |
| 105 | Jessica Farrow | 28 | 28 | 0 | 100.0% | 22s |
| 106 | Michael Nguyen | 18 | 18 | 0 | 100.0% | 23s |
| 107 | Rebecca Stone | 20 | 20 | 0 | 100.0% | 19s |
| 108 | Chris Palmer | 15 | 15 | 0 | 100.0% | 16s |
| Ext | Name | Answered | Transfers | Transfer Rate |
|---|---|---|---|---|
| 104 | Daniel Webb | 16 | 2 | 12.5% |
| 107 | Rebecca Stone | 20 | 1 | 5.0% |
| 103 | Emily Clarke | 20 | 1 | 5.0% |
| 108 | Chris Palmer | 15 | 0 | 0.0% |
| 106 | Michael Nguyen | 18 | 0 | 0.0% |
| 105 | Jessica Farrow | 28 | 0 | 0.0% |
| 102 | James Thornton | 21 | 0 | 0.0% |
| 101 | Sarah Mitchell | 15 | 0 | 0.0% |
| Ext | Name | Short Calls | Avg Duration |
|---|---|---|---|
| 101 | Sarah Mitchell | 1 | 9s |
| Date | Time | Type | Ext | Name | Number | Duration |
|---|---|---|---|---|---|---|
| No long calls. | ||||||
| Ext | Name | Total | IB Answered | Avg IB Dur | OB Answered | Avg OB Dur |
|---|---|---|---|---|---|---|
| 105 | Jessica Farrow | 38 | 28 | 3m 57s | 9 | 2m 0s |
| 103 | Emily Clarke | 31 | 20 | 5m 10s | 11 | 3m 20s |
| 102 | James Thornton | 28 | 21 | 4m 31s | 5 | 2m 38s |
| 108 | Chris Palmer | 26 | 15 | 2m 12s | 8 | 2m 37s |
| 107 | Rebecca Stone | 25 | 20 | 3m 33s | 5 | 2m 45s |
| 101 | Sarah Mitchell | 25 | 15 | 3m 19s | 9 | 4m 1s |
| 106 | Michael Nguyen | 24 | 18 | 2m 33s | 6 | 2m 26s |
| 104 | Daniel Webb | 22 | 16 | 3m 5s | 6 | 2m 50s |
| Number | Calls | Avg Duration | Total Duration |
|---|---|---|---|
| 0394667890 | 5 | 2m 24s | 11m 59s |
| 1300001234 | 3 | 38s | 1m 53s |
| 0733445566 | 3 | 2m 8s | 6m 24s |
| 0288551234 | 3 | 2m 21s | 7m 2s |
| 0733556677 | 2 | 2m 26s | 4m 52s |
| 0884888928 | 1 | 5m 58s | 5m 58s |
| 0884849808 | 1 | 41s | 41s |
| 0884271512 | 1 | 4m 1s | 4m 1s |
| 0884245018 | 1 | 4m 2s | 4m 2s |
| 0884223344 | 1 | 3m 2s | 3m 2s |
| Ext | Name | IC Calls | Total Duration | Avg Duration |
|---|---|---|---|---|
| 102 | James Thornton | 7 | 4m 55s | 42s |
| 106 | Michael Nguyen | 5 | 2m 43s | 33s |
| 105 | Jessica Farrow | 5 | 4m 42s | 56s |
| 108 | Chris Palmer | 4 | 4m 38s | 1m 10s |
| 107 | Rebecca Stone | 4 | 2m 59s | 45s |
| 103 | Emily Clarke | 4 | 1m 54s | 29s |
| 101 | Sarah Mitchell | 4 | 3m 3s | 46s |
| 104 | Daniel Webb | 2 | 1m 15s | 38s |
| Trunk | Total | Inbound | Outbound | Unanswered | Total Duration | Avg Duration |
|---|---|---|---|---|---|---|
| Trunk 003 | 68 | 45 | 23 | 10 | 3h 0m | 2m 39s |
| Trunk 004 | 62 | 48 | 14 | 16 | 2h 26m | 2m 22s |
| Trunk 002 | 59 | 46 | 13 | 13 | 2h 56m | 2m 59s |
| Trunk 001 | 50 | 39 | 11 | 9 | 2h 8m | 2m 34s |
| Trunk 006 | 14 | 10 | 4 | 4 | 31m 3s | 2m 13s |
| Trunk 005 | 13 | 12 | 1 | 2 | 1h 5m | 5m 2s |
| DID / Line | Total | Answered | Missed | Avg Duration |
|---|---|---|---|---|
| Support | 73 | 56 | 17 | 3m 20s |
| Accounts | 69 | 50 | 19 | 3m 33s |
| Sales | 58 | 47 | 11 | 4m 7s |