| Date | Time | Caller Number | Answered By | Name | DID | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-08-25 | 23:29 | 0882140825 | 101 | Sarah Mitchell | Sales | 3m 50s | Answered |
| 2026-08-25 | 23:06 | 0488323062 | 104 | Daniel Webb | Sales | 5m 59s | Answered |
| 2026-08-25 | 23:05 | 0281784485 | 102 | James Thornton | Accounts | 1m 59s | Answered |
| 2026-08-25 | 23:00 | 0412937830 | 106 | Michael Nguyen | Support | 4m 15s | Answered |
| 2026-08-25 | 22:29 | 0415122349 | 102 | James Thornton | Support | 3m 45s | Answered |
| 2026-08-25 | 22:21 | 0733935648 | — | — | Support | 0s | Missed |
| 2026-08-25 | 22:03 | 0280432714 | 106 | Michael Nguyen | Support | 2m 42s | Answered |
| 2026-08-25 | 21:52 | 0731794599 | 103 | Emily Clarke | Support | 8m 59s | Answered |
| 2026-08-25 | 21:13 | 0431929329 | 107 | Rebecca Stone | Sales | 3m 1s | Answered |
| 2026-08-25 | 20:40 | 0392944682 | 102 | James Thornton | Sales | 2m 55s | Answered |
| 2026-08-25 | 20:16 | 0422180469 | 104 | Daniel Webb | Accounts | 26s | Answered |
| 2026-08-25 | 20:10 | 0392993648 | — | — | Support | 0s | Missed |
| 2026-08-25 | 19:49 | 0481171865 | 102 | James Thornton | Sales | 1m 45s | Answered |
| 2026-08-25 | 19:26 | 0418322509 | 108 | Chris Palmer | Accounts | 1m 14s | Answered |
| 2026-08-25 | 18:18 | 0488339780 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 18:07 | 0391189731 | — | — | Support | 0s | Missed |
| 2026-08-25 | 17:48 | 0431570597 | 102 | James Thornton | Support | 1m 0s | Answered |
| 2026-08-25 | 17:41 | 0391142437 | 105 | Jessica Farrow | Accounts | 5m 36s | Answered |
| 2026-08-25 | 17:27 | 0431481537 | 105 | Jessica Farrow | Accounts | 2m 55s | Answered |
| 2026-08-25 | 17:25 | 0415334602 | 107 | Rebecca Stone | Support | 2m 7s | Answered |
| 2026-08-25 | 17:11 | 0431164880 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 17:10 | 0733669651 | 101 | Sarah Mitchell | Support | 1m 32s | Answered |
| 2026-08-25 | 17:07 | 0481994905 | 107 | Rebecca Stone | Accounts | 1m 5s | Answered |
| 2026-08-25 | 17:04 | 0392180665 | 105 | Jessica Farrow | Sales | 48s | Answered |
| 2026-08-25 | 16:55 | 0488655709 | 105 | Jessica Farrow | Sales | 2m 45s | Answered |
| 2026-08-25 | 16:52 | 0392656187 | 105 | Jessica Farrow | Accounts | 4m 18s | Answered |
| 2026-08-25 | 16:48 | 0413618096 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 16:46 | 0882410954 | 108 | Chris Palmer | Accounts | 2m 45s | Answered |
| 2026-08-25 | 16:38 | 0412244729 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 16:35 | 0451661978 | 103 | Emily Clarke | Support | 5m 12s | Answered |
| 2026-08-25 | 16:34 | 0731149299 | 101 | Sarah Mitchell | Accounts | 2m 8s | Answered |
| 2026-08-25 | 16:28 | 0280823121 | — | — | Support | 0s | Missed |
| 2026-08-25 | 16:27 | 0435861354 | 106 | Michael Nguyen | Support | 45s | Answered |
| 2026-08-25 | 16:26 | 0455759869 | — | — | Support | 0s | Missed |
| 2026-08-25 | 16:22 | 0281704123 | 103 | Emily Clarke | Support | 4m 5s | Answered |
| 2026-08-25 | 16:19 | 0421825220 | 101 | Sarah Mitchell | Sales | 1m 56s | Answered |
| 2026-08-25 | 16:15 | 0451456591 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 16:13 | 0731899991 | 104 | Daniel Webb | Support | 56s | Answered |
| 2026-08-25 | 16:10 | 0488392010 | 102 | James Thornton | Accounts | 6m 42s | Answered |
| 2026-08-25 | 16:09 | 0422954724 | 106 | Michael Nguyen | Support | 1m 6s | Answered |
| 2026-08-25 | 15:55 | 0882751639 | 104 | Daniel Webb | Sales | 3m 50s | Answered |
| 2026-08-25 | 15:55 | 0733525591 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 15:52 | 0461806090 | 103 | Emily Clarke | Accounts | 50s | Answered |
| 2026-08-25 | 15:40 | 0422324246 | 102 | James Thornton | Accounts | 9m 47s | Answered |
| 2026-08-25 | 15:40 | 0280793596 | 107 | Rebecca Stone | Accounts | 1m 8s | Answered |
| 2026-08-25 | 15:40 | 0393715079 | 105 | Jessica Farrow | Sales | 1m 30s | Answered |
| 2026-08-25 | 15:37 | 0281145208 | 107 | Rebecca Stone | Accounts | 3m 58s | Answered |
| 2026-08-25 | 15:34 | 0451268749 | — | — | Support | 0s | Missed |
| 2026-08-25 | 15:30 | 0431673861 | 102 | James Thornton | Support | 5m 20s | Answered |
| 2026-08-25 | 15:29 | 0415292794 | — | — | Support | 0s | Missed |
| 2026-08-25 | 15:25 | 0391484775 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 15:22 | 0733543750 | 107 | Rebecca Stone | Sales | 9m 47s | Answered |
| 2026-08-25 | 15:21 | 0418297398 | 107 | Rebecca Stone | Support | 7m 35s | Answered |
| 2026-08-25 | 15:21 | 0451990251 | 106 | Michael Nguyen | Support | 2m 33s | Answered |
| 2026-08-25 | 15:20 | 0733623431 | 103 | Emily Clarke | Sales | 5m 47s | Answered |
| 2026-08-25 | 15:11 | 0281503544 | 103 | Emily Clarke | Accounts | 6m 37s | Answered |
| 2026-08-25 | 15:06 | 0882972137 | 108 | Chris Palmer | Sales | 1m 50s | Answered |
| 2026-08-25 | 14:58 | 0414935592 | 106 | Michael Nguyen | Support | 6m 9s | Answered |
| 2026-08-25 | 14:56 | 0424386794 | 104 | Daniel Webb | Sales | 2m 44s | Answered |
| 2026-08-25 | 14:55 | 0431559849 | 102 | James Thornton | Accounts | 10s | Answered |
| 2026-08-25 | 14:46 | 0393400776 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 14:19 | 0414935592 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 14:18 | 0461238389 | 106 | Michael Nguyen | Accounts | 1m 23s | Answered |
| 2026-08-25 | 14:17 | 0280253043 | 105 | Jessica Farrow | Accounts | 3m 55s | Answered |
| 2026-08-25 | 14:05 | 0455249725 | 101 | Sarah Mitchell | Support | 51s | Answered |
| 2026-08-25 | 14:02 | 0412670566 | 108 | Chris Palmer | Sales | 25s | Answered |
| 2026-08-25 | 13:55 | 0731523407 | 105 | Jessica Farrow | Sales | 2m 47s | Answered |
| 2026-08-25 | 13:54 | 0412965240 | 108 | Chris Palmer | Support | 15s | Answered |
| 2026-08-25 | 13:51 | 0288001234 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 13:50 | 0431385732 | 106 | Michael Nguyen | Accounts | 1m 21s | Answered |
| 2026-08-25 | 13:49 | 0280620066 | — | — | Support | 0s | Missed |
| 2026-08-25 | 13:28 | 0433167046 | 106 | Michael Nguyen | Support | 29s | Answered |
| 2026-08-25 | 13:24 | 0421481812 | 105 | Jessica Farrow | Support | 7m 53s | Answered |
| 2026-08-25 | 13:23 | 0731654117 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 13:13 | 0418985330 | 101 | Sarah Mitchell | Accounts | 2m 5s | Answered |
| 2026-08-25 | 13:12 | 0413602080 | 107 | Rebecca Stone | Support | 1m 57s | Answered |
| 2026-08-25 | 13:08 | 0884947984 | 102 | James Thornton | Accounts | 1m 4s | Answered |
| 2026-08-25 | 12:59 | 0882132467 | 101 | Sarah Mitchell | Sales | 3m 5s | Answered |
| 2026-08-25 | 12:57 | 0412109973 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:50 | 0415240577 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:42 | 0488340686 | 105 | Jessica Farrow | Support | 7m 14s | Answered |
| 2026-08-25 | 12:30 | 0481857559 | 105 | Jessica Farrow | Sales | 1m 57s | Answered |
| 2026-08-25 | 12:27 | 0455155605 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:25 | 0391801590 | — | — | Support | 0s | Missed |
| 2026-08-25 | 12:14 | 0422921670 | 102 | James Thornton | Sales | 34s | Answered |
| 2026-08-25 | 12:01 | 0422556586 | 107 | Rebecca Stone | Support | 21s | Answered |
| 2026-08-25 | 11:56 | 0281983386 | 106 | Michael Nguyen | Support | 2m 1s | Answered |
| 2026-08-25 | 11:55 | 0393705442 | 105 | Jessica Farrow | Sales | 1m 7s | Answered |
| 2026-08-25 | 11:47 | 0415544890 | 104 | Daniel Webb | Accounts | 2m 42s | Answered |
| 2026-08-25 | 11:47 | 0433861925 | 105 | Jessica Farrow | Sales | 19s | Answered |
| 2026-08-25 | 11:46 | 0421388992 | 101 | Sarah Mitchell | Sales | 9s | Answered |
| 2026-08-25 | 11:45 | 0413224596 | 107 | Rebecca Stone | Sales | 3m 58s | Answered |
| 2026-08-25 | 11:44 | 0282865299 | 102 | James Thornton | Accounts | 41s | Answered |
| 2026-08-25 | 11:42 | 0413402702 | 107 | Rebecca Stone | Support | 9m 9s | Answered |
| 2026-08-25 | 11:40 | 0731216576 | 105 | Jessica Farrow | Sales | 9m 52s | Answered |
| 2026-08-25 | 11:36 | 0412838158 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 11:34 | 0415625894 | 103 | Emily Clarke | Support | 31s | Answered |
| 2026-08-25 | 11:33 | 0451904027 | 106 | Michael Nguyen | Accounts | 48s | Answered |
| 2026-08-25 | 11:33 | 0882517883 | 103 | Emily Clarke | Accounts | 1m 10s | Answered |
| 2026-08-25 | 11:23 | 0731335267 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 11:21 | 0392457943 | 107 | Rebecca Stone | Sales | 39s | Answered |
| 2026-08-25 | 11:21 | 0424459426 | 106 | Michael Nguyen | Sales | 1m 51s | Answered |
| 2026-08-25 | 11:17 | 0451987654 | 101 | Sarah Mitchell | Accounts | 17s | Answered |
| 2026-08-25 | 11:17 | 0439834312 | 103 | Emily Clarke | Sales | 14m 11s | Answered |
| 2026-08-25 | 11:16 | 0428776543 | 104 | Daniel Webb | Accounts | 5m 21s | Answered |
| 2026-08-25 | 11:16 | 0381998077 | 106 | Michael Nguyen | Support | 1m 7s | Answered |
| 2026-08-25 | 11:11 | 0391645226 | — | — | Support | 0s | Missed |
| 2026-08-25 | 11:04 | 0884481607 | 102 | James Thornton | Support | 22s | Answered |
| 2026-08-25 | 11:01 | 0481358605 | 105 | Jessica Farrow | Support | 8m 32s | Answered |
| 2026-08-25 | 10:57 | 0281511275 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 10:54 | 0433776744 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:49 | 0455574077 | 105 | Jessica Farrow | Sales | 7m 18s | Answered |
| 2026-08-25 | 10:48 | 0412935338 | 101 | Sarah Mitchell | Support | 4m 1s | Answered |
| 2026-08-25 | 10:45 | 0413213204 | 101 | Sarah Mitchell | Sales | 8m 24s | Answered |
| 2026-08-25 | 10:44 | 0422496200 | 107 | Rebecca Stone | Sales | 7m 20s | Answered |
| 2026-08-25 | 10:32 | 0481880797 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:20 | 0451987654 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:19 | 0481498983 | 103 | Emily Clarke | Sales | 2m 9s | Answered |
| 2026-08-25 | 10:19 | 0435667668 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 10:18 | 0451507062 | 102 | James Thornton | Sales | 9m 11s | Answered |
| 2026-08-25 | 10:11 | 0451513406 | 104 | Daniel Webb | Support | 3m 54s | Answered |
| 2026-08-25 | 10:10 | 0281569077 | — | — | Support | 0s | Missed |
| 2026-08-25 | 10:06 | 0391177319 | 101 | Sarah Mitchell | Accounts | 48s | Answered |
| 2026-08-25 | 09:53 | 0733909427 | 105 | Jessica Farrow | Accounts | 6m 52s | Answered |
| 2026-08-25 | 09:49 | 0412170332 | 103 | Emily Clarke | Accounts | 9m 30s | Answered |
| 2026-08-25 | 09:37 | 0733726592 | 104 | Daniel Webb | Accounts | 40s | Answered |
| 2026-08-25 | 09:27 | 0731145863 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 09:13 | 0391512782 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 09:12 | 0455858159 | 104 | Daniel Webb | Support | 1m 55s | Answered |
| 2026-08-25 | 09:11 | 0421802743 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 09:08 | 0451487093 | 108 | Chris Palmer | Support | 2m 21s | Answered |
| 2026-08-25 | 09:08 | 0455177015 | 106 | Michael Nguyen | Sales | 2m 25s | Answered |
| 2026-08-25 | 09:01 | 0451639139 | 108 | Chris Palmer | Support | 48s | Answered |
| 2026-08-25 | 08:59 | 0461854991 | 107 | Rebecca Stone | Sales | 2m 50s | Answered |
| 2026-08-25 | 08:55 | 0392591576 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 08:44 | 0733436126 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 08:43 | 0733849132 | 105 | Jessica Farrow | Accounts | 3m 9s | Answered |
| 2026-08-25 | 08:37 | 0455948508 | — | — | Support | 0s | Missed |
| 2026-08-25 | 08:34 | 0488826521 | 103 | Emily Clarke | Support | 3m 51s | Answered |
| 2026-08-25 | 08:20 | 0280323384 | 105 | Jessica Farrow | Sales | 15s | Answered |
| 2026-08-25 | 08:16 | 0415391017 | 108 | Chris Palmer | Support | 1m 55s | Answered |
| 2026-08-25 | 08:16 | 0415354021 | 107 | Rebecca Stone | Accounts | 8m 57s | Answered |
| 2026-08-25 | 08:14 | 0281920306 | 105 | Jessica Farrow | Support | 1m 47s | Answered |
| 2026-08-25 | 08:09 | 0488501355 | 106 | Michael Nguyen | Accounts | 3m 23s | Answered |
| 2026-08-25 | 08:06 | 0882396797 | 105 | Jessica Farrow | Support | 3m 23s | Answered |
| 2026-08-25 | 07:51 | 0421438558 | — | — | Accounts | 0s | Missed |
| 2026-08-25 | 07:33 | 0415866965 | 103 | Emily Clarke | Support | 45s | Answered |
| 2026-08-25 | 07:29 | 0731717257 | 108 | Chris Palmer | Support | 1m 18s | Answered |
| 2026-08-25 | 07:18 | 0731996794 | 107 | Rebecca Stone | Support | 3m 13s | Answered |
| 2026-08-25 | 07:03 | 0391803908 | 108 | Chris Palmer | Support | 7m 11s | Answered |
| 2026-08-25 | 06:55 | 0421201740 | 101 | Sarah Mitchell | Support | 1m 17s | Answered |
| 2026-08-25 | 06:54 | 0421240219 | — | — | Support | 0s | Missed |
| 2026-08-25 | 06:53 | 0431839842 | 108 | Chris Palmer | Support | 1m 14s | Answered |
| 2026-08-25 | 06:43 | 0884808936 | 102 | James Thornton | Sales | 45s | Answered |
| 2026-08-25 | 06:09 | 0731380431 | 105 | Jessica Farrow | Accounts | 2m 0s | Answered |
| 2026-08-25 | 05:48 | 0455902887 | 104 | Daniel Webb | Support | 1m 58s | Answered |
| 2026-08-25 | 05:46 | 0882679502 | — | — | Sales | 0s | Missed |
| 2026-08-25 | 05:41 | 0422638737 | 105 | Jessica Farrow | Sales | 1m 58s | Answered |
| 2026-08-25 | 05:39 | 0884276906 | 102 | James Thornton | Accounts | 32s | Answered |
| 2026-08-25 | 05:05 | 0280215955 | 108 | Chris Palmer | Sales | 1m 0s | Answered |
| 2026-08-25 | 04:49 | 0481193782 | 104 | Daniel Webb | Accounts | 6m 58s | Answered |
| 2026-08-25 | 04:37 | 0413269864 | 103 | Emily Clarke | Sales | 8m 29s | Answered |
| 2026-08-25 | 04:36 | 0884143776 | 103 | Emily Clarke | Sales | 6m 39s | Answered |
| 2026-08-25 | 03:44 | 0418510668 | 107 | Rebecca Stone | Support | 1m 4s | Answered |
| 2026-08-25 | 03:31 | 0280258147 | 101 | Sarah Mitchell | Sales | 37s | Answered |
| 2026-08-25 | 03:27 | 0421946758 | 106 | Michael Nguyen | Support | 3m 53s | Answered |
| 2026-08-25 | 02:46 | 0412886220 | 103 | Emily Clarke | Sales | 7m 37s | Answered |
| 2026-08-24 | 16:20 | 0461702689 | 101 | Sarah Mitchell | Sales | 18m 46s | Answered |
| 2026-08-24 | 15:30 | 0466141072 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 15:21 | 0455858159 | 104 | Daniel Webb | Support | 14s | Answered |
| 2026-08-24 | 14:56 | 0288001234 | 106 | Michael Nguyen | Support | 6m 17s | Answered |
| 2026-08-24 | 14:22 | 0414935592 | 103 | Emily Clarke | Accounts | 2m 53s | Answered |
| 2026-08-24 | 14:12 | 0392001567 | 108 | Chris Palmer | Support | 3m 21s | Answered |
| 2026-08-24 | 13:26 | 0381998077 | 107 | Rebecca Stone | Sales | 19s | Answered |
| 2026-08-24 | 13:22 | 0488296385 | 107 | Rebecca Stone | Accounts | 46s | Answered |
| 2026-08-24 | 13:05 | 0467123456 | 105 | Jessica Farrow | Support | 1m 6s | Answered |
| 2026-08-24 | 13:01 | 0281609876 | 103 | Emily Clarke | Accounts | 5m 48s | Answered |
| 2026-08-24 | 12:22 | 0466534792 | 105 | Jessica Farrow | Accounts | 2m 36s | Answered |
| 2026-08-24 | 11:52 | 0483654321 | 102 | James Thornton | Support | 7m 7s | Answered |
| 2026-08-24 | 11:48 | 0483654321 | — | — | Support | 0s | Missed |
| 2026-08-24 | 11:45 | 0731588174 | 104 | Daniel Webb | Accounts | 1m 39s | Answered |
| 2026-08-24 | 11:45 | 0412388100 | 102 | James Thornton | Accounts | 17m 54s | Answered |
| 2026-08-24 | 11:39 | 0393478330 | 108 | Chris Palmer | Sales | 56s | Answered |
| 2026-08-24 | 11:20 | 0424661219 | 108 | Chris Palmer | Accounts | 6m 33s | Answered |
| 2026-08-24 | 11:15 | 0281839171 | 105 | Jessica Farrow | Sales | 7m 58s | Answered |
| 2026-08-24 | 10:56 | 0481575843 | 103 | Emily Clarke | Accounts | 2m 13s | Answered |
| 2026-08-24 | 10:49 | 0281572827 | 105 | Jessica Farrow | Support | 4m 27s | Answered |
| 2026-08-24 | 10:45 | 0483654321 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 10:42 | 0438425606 | 103 | Emily Clarke | Accounts | 5m 58s | Answered |
| 2026-08-24 | 10:37 | 0422553883 | — | — | Sales | 0s | Missed |
| 2026-08-24 | 10:35 | 0455858159 | — | — | Sales | 0s | Missed |
| 2026-08-24 | 10:01 | 0421652618 | 104 | Daniel Webb | Accounts | 51s | Answered |
| 2026-08-24 | 09:56 | 0438951109 | 106 | Michael Nguyen | Accounts | 3m 28s | Answered |
| 2026-08-24 | 09:54 | 0416732676 | 107 | Rebecca Stone | Support | 1m 47s | Answered |
| 2026-08-24 | 09:43 | 0282921309 | 104 | Daniel Webb | Sales | 9m 14s | Answered |
| 2026-08-24 | 09:38 | 0455622961 | 105 | Jessica Farrow | Accounts | 6m 8s | Answered |
| 2026-08-24 | 09:28 | 0392565365 | 102 | James Thornton | Support | 15m 50s | Answered |
| 2026-08-24 | 09:16 | 0433745873 | 102 | James Thornton | Accounts | 5m 34s | Answered |
| 2026-08-24 | 09:12 | 0424289773 | — | — | Accounts | 0s | Missed |
| 2026-08-24 | 08:54 | 0455858159 | 102 | James Thornton | Support | 2m 4s | Answered |
| 2026-08-23 | 16:47 | 0416833698 | — | — | Accounts | 0s | Missed |
| 2026-08-23 | 16:44 | 0416812098 | 101 | Sarah Mitchell | Sales | 24s | Answered |
| 2026-08-23 | 16:26 | 0455858159 | 103 | Emily Clarke | Sales | 2m 14s | Answered |
| 2026-08-23 | 16:06 | 0288001234 | 106 | Michael Nguyen | Sales | 4m 18s | Answered |
| 2026-08-23 | 14:50 | 0391498243 | 106 | Michael Nguyen | Sales | 22s | Answered |
| 2026-08-23 | 14:40 | 0424789532 | — | — | Sales | 0s | Missed |
| 2026-08-23 | 14:04 | 0281576625 | 104 | Daniel Webb | Accounts | 1m 23s | Answered |
| 2026-08-23 | 13:02 | 0418977581 | 103 | Emily Clarke | Accounts | 44s | Answered |
| 2026-08-23 | 12:55 | 0490075673 | 106 | Michael Nguyen | Support | 6m 23s | Answered |
| 2026-08-22 | 16:00 | 0435639497 | 108 | Chris Palmer | Sales | 14s | Answered |
| 2026-08-22 | 15:31 | 0421481812 | 108 | Chris Palmer | Support | 7m 24s | Answered |
| 2026-08-22 | 14:55 | 0416398268 | 102 | James Thornton | Accounts | 5m 31s | Answered |
| 2026-08-22 | 14:00 | 0884677850 | 104 | Daniel Webb | Support | 4m 34s | Answered |
| 2026-08-22 | 10:43 | 0281973816 | 103 | Emily Clarke | Support | 2m 23s | Answered |
| 2026-08-22 | 09:53 | 0466546517 | — | — | Accounts | 0s | Missed |
| 2026-08-22 | 09:42 | 0421481812 | 107 | Rebecca Stone | Sales | 3m 10s | Answered |
| 2026-08-22 | 09:35 | 0483654321 | 105 | Jessica Farrow | Sales | 4m 32s | Answered |
| 2026-08-22 | 08:28 | 0467123456 | 103 | Emily Clarke | Accounts | 1m 55s | Answered |
| 2026-08-21 | 16:24 | 0392980619 | 105 | Jessica Farrow | Sales | 11m 23s | Answered |
| 2026-08-21 | 15:59 | 0433330211 | 108 | Chris Palmer | Accounts | 5m 17s | Answered |
| 2026-08-21 | 14:45 | 0414935592 | 101 | Sarah Mitchell | Support | 9s | Answered |
| 2026-08-21 | 14:32 | 0481157130 | 105 | Jessica Farrow | Sales | 4m 12s | Answered |
| 2026-08-21 | 13:51 | 0391324547 | 101 | Sarah Mitchell | Sales | 5m 33s | Answered |
| 2026-08-21 | 13:50 | 0467123456 | 105 | Jessica Farrow | Sales | 3m 29s | Answered |
| 2026-08-21 | 12:42 | 0451987654 | 102 | James Thornton | Accounts | 1m 19s | Answered |
| 2026-08-21 | 12:22 | 0392304393 | 107 | Rebecca Stone | Sales | 2m 50s | Answered |
| 2026-08-21 | 11:54 | 0412388100 | 108 | Chris Palmer | Accounts | 2m 57s | Answered |
| 2026-08-21 | 11:53 | 0418253646 | 103 | Emily Clarke | Support | 7m 16s | Answered |
| 2026-08-21 | 11:33 | 0280764178 | — | — | Accounts | 0s | Missed |
| 2026-08-21 | 10:58 | 0391837972 | 101 | Sarah Mitchell | Accounts | 3m 31s | Answered |
| 2026-08-21 | 10:57 | 0733901644 | 101 | Sarah Mitchell | Sales | 15s | Answered |
| 2026-08-21 | 10:50 | 0392961735 | 106 | Michael Nguyen | Accounts | 21s | Answered |
| 2026-08-21 | 10:45 | 0412955267 | 104 | Daniel Webb | Support | 2m 31s | Answered |
| 2026-08-21 | 10:36 | 0391552761 | 105 | Jessica Farrow | Support | 7m 32s | Answered |
| 2026-08-21 | 10:36 | 0422817552 | 107 | Rebecca Stone | Support | 1m 15s | Answered |
| 2026-08-21 | 10:30 | 0391745715 | — | — | Support | 0s | Missed |
| 2026-08-21 | 10:30 | 0435690528 | 107 | Rebecca Stone | Accounts | 1m 19s | Answered |
| 2026-08-21 | 10:24 | 0423551266 | 104 | Daniel Webb | Sales | 13m 19s | Answered |
| 2026-08-21 | 10:02 | 0282337759 | — | — | Accounts | 0s | Missed |
| 2026-08-21 | 09:58 | 0282847244 | 106 | Michael Nguyen | Sales | 5m 30s | Answered |
| 2026-08-21 | 09:29 | 0413731464 | 106 | Michael Nguyen | Support | 7m 27s | Answered |
| 2026-08-21 | 09:12 | 0488279972 | 105 | Jessica Farrow | Sales | 20s | Answered |
| 2026-08-21 | 09:10 | 0381998077 | 103 | Emily Clarke | Support | 2m 21s | Answered |
| 2026-08-21 | 08:51 | 0282300458 | — | — | Accounts | 0s | Missed |
| 2026-08-20 | 17:08 | 0431193317 | — | — | Accounts | 0s | Missed |
| 2026-08-20 | 16:13 | 0414935592 | 106 | Michael Nguyen | Support | 2m 24s | Answered |
| 2026-08-20 | 16:00 | 0391415875 | — | — | Sales | 0s | Missed |
| 2026-08-20 | 15:32 | 0423551266 | 105 | Jessica Farrow | Accounts | 2m 52s | Answered |
| 2026-08-20 | 15:19 | 0392001567 | 101 | Sarah Mitchell | Sales | 4m 2s | Answered |
| 2026-08-20 | 15:02 | 0455858159 | 108 | Chris Palmer | Support | 3m 34s | Answered |
| 2026-08-20 | 14:54 | 0423551266 | 103 | Emily Clarke | Sales | 2m 54s | Answered |
| 2026-08-20 | 14:37 | 0422937614 | 102 | James Thornton | Sales | 13s | Answered |
| 2026-08-20 | 14:27 | 0467123456 | 102 | James Thornton | Support | 5m 20s | Answered |
| 2026-08-20 | 12:19 | 0884917273 | 107 | Rebecca Stone | Support | 50s | Answered |
| 2026-08-20 | 12:16 | 0280670780 | 103 | Emily Clarke | Support | 7m 31s | Answered |
| 2026-08-20 | 11:59 | 0282733447 | 108 | Chris Palmer | Support | 7m 3s | Answered |
| 2026-08-20 | 11:55 | 0733335730 | 108 | Chris Palmer | Sales | 5m 55s | Answered |
| 2026-08-20 | 11:30 | 0412388100 | 105 | Jessica Farrow | Sales | 1m 35s | Answered |
| 2026-08-20 | 11:16 | 0451523936 | 106 | Michael Nguyen | Accounts | 7m 30s | Answered |
| 2026-08-20 | 11:01 | 0393887796 | 102 | James Thornton | Support | 5m 19s | Answered |
| 2026-08-20 | 10:55 | 0423551266 | 107 | Rebecca Stone | Sales | 3m 46s | Answered |
| 2026-08-20 | 10:50 | 0381998077 | 105 | Jessica Farrow | Support | 24s | Answered |
| 2026-08-20 | 10:48 | 0483654321 | 104 | Daniel Webb | Sales | 2m 30s | Answered |
| 2026-08-20 | 10:37 | 0438418205 | 106 | Michael Nguyen | Support | 6m 0s | Answered |
| 2026-08-20 | 10:31 | 0391560649 | 101 | Sarah Mitchell | Accounts | 6m 44s | Answered |
| 2026-08-20 | 10:31 | 0428776543 | — | — | Sales | 0s | Missed |
| 2026-08-20 | 10:25 | 0424690155 | 103 | Emily Clarke | Accounts | 2m 32s | Answered |
| 2026-08-20 | 10:16 | 0415681115 | 105 | Jessica Farrow | Sales | 2m 50s | Answered |
| 2026-08-20 | 10:11 | 0428776543 | 104 | Daniel Webb | Support | 12m 55s | Answered |
| 2026-08-20 | 09:48 | 0457914260 | 105 | Jessica Farrow | Accounts | 4m 25s | Answered |
| 2026-08-20 | 09:48 | 0884887194 | 107 | Rebecca Stone | Support | 1m 49s | Answered |
| 2026-08-20 | 09:00 | 0466958725 | — | — | Sales | 0s | Missed |
| 2026-08-19 | 16:10 | 0392815787 | 104 | Daniel Webb | Sales | 7m 36s | Answered |
| 2026-08-19 | 15:51 | 0439834312 | 108 | Chris Palmer | Support | 1m 29s | Answered |
| 2026-08-19 | 15:41 | 0424983557 | 107 | Rebecca Stone | Sales | 2m 43s | Answered |
| 2026-08-19 | 15:37 | 0412225660 | 104 | Daniel Webb | Support | 3m 57s | Answered |
| 2026-08-19 | 15:27 | 0884335290 | 106 | Michael Nguyen | Sales | 13m 57s | Answered |
| 2026-08-19 | 15:20 | 0435868382 | — | — | Accounts | 0s | Missed |
| 2026-08-19 | 14:53 | 0433338821 | — | — | Sales | 0s | Missed |
| 2026-08-19 | 14:48 | 0435834344 | 102 | James Thornton | Sales | 1m 31s | Answered |
| 2026-08-19 | 14:46 | 0438706971 | 106 | Michael Nguyen | Support | 2m 17s | Answered |
| 2026-08-19 | 14:41 | 0391609599 | — | — | Sales | 0s | Missed |
| 2026-08-19 | 14:07 | 0282435459 | 101 | Sarah Mitchell | Sales | 2m 40s | Answered |
| 2026-08-19 | 12:44 | 0466325974 | 104 | Daniel Webb | Accounts | 18m 58s | Answered |
| 2026-08-19 | 12:35 | 0393635202 | 103 | Emily Clarke | Accounts | 37s | Answered |
| 2026-08-19 | 12:32 | 0435572219 | — | — | Support | 0s | Missed |
| 2026-08-19 | 12:06 | 0481453167 | — | — | Support | 0s | Missed |
| 2026-08-19 | 11:55 | 0392001567 | — | — | Accounts | 0s | Missed |
| 2026-08-19 | 11:55 | 0418873864 | — | — | Sales | 0s | Missed |
| 2026-08-19 | 11:51 | 0424677099 | — | — | Support | 0s | Missed |
| 2026-08-19 | 11:26 | 0412388100 | 103 | Emily Clarke | Sales | 17m 24s | Answered |
| 2026-08-19 | 11:04 | 0455816663 | — | — | Accounts | 0s | Missed |
| 2026-08-19 | 10:54 | 0481722183 | — | — | Accounts | 0s | Missed |
| 2026-08-19 | 10:53 | 0438254774 | — | — | Accounts | 0s | Missed |
| 2026-08-19 | 10:41 | 0412693332 | 101 | Sarah Mitchell | Accounts | 13m 1s | Answered |
| 2026-08-19 | 10:36 | 0435383180 | 108 | Chris Palmer | Accounts | 1m 19s | Answered |
| 2026-08-19 | 10:00 | 0418647257 | 104 | Daniel Webb | Accounts | 44s | Answered |
| 2026-08-19 | 09:53 | 0483654321 | 106 | Michael Nguyen | Accounts | 4m 32s | Answered |
| 2026-08-19 | 09:30 | 0455839951 | 101 | Sarah Mitchell | Support | 1m 33s | Answered |
| 2026-08-19 | 09:24 | 0416427690 | 105 | Jessica Farrow | Support | 51s | Answered |
| 2026-08-19 | 09:05 | 0731508590 | 107 | Rebecca Stone | Sales | 1m 28s | Answered |
| 2026-08-19 | 08:55 | 0461669194 | — | — | Support | 0s | Missed |
| 2026-08-19 | 08:29 | 0421481812 | 106 | Michael Nguyen | Sales | 13m 25s | Answered |
| 2026-08-18 | 16:40 | 0281602009 | 101 | Sarah Mitchell | Accounts | 4m 7s | Answered |
| 2026-08-18 | 16:36 | 0412328257 | — | — | Accounts | 0s | Missed |
| 2026-08-18 | 16:26 | 0882928570 | 103 | Emily Clarke | Support | 34s | Answered |
| 2026-08-18 | 15:38 | 0733318060 | 102 | James Thornton | Accounts | 36s | Answered |
| 2026-08-18 | 15:20 | 0438199041 | 104 | Daniel Webb | Accounts | 6m 18s | Answered |
| 2026-08-18 | 14:58 | 0451987654 | — | — | Support | 0s | Missed |
| 2026-08-18 | 14:21 | 0393654371 | 108 | Chris Palmer | Accounts | 9m 26s | Answered |
| 2026-08-18 | 14:16 | 0488620515 | — | — | Accounts | 0s | Missed |
| 2026-08-18 | 14:16 | 0282913228 | 105 | Jessica Farrow | Support | 10s | Answered |
| 2026-08-18 | 14:15 | 0490075673 | — | — | Support | 0s | Missed |
| 2026-08-18 | 14:02 | 0467123456 | 101 | Sarah Mitchell | Accounts | 5m 31s | Answered |
| 2026-08-18 | 14:01 | 0280619879 | 102 | James Thornton | Accounts | 2m 57s | Answered |
| 2026-08-18 | 12:35 | 0467123456 | 108 | Chris Palmer | Sales | 39s | Answered |
| 2026-08-18 | 12:32 | 0435140891 | 102 | James Thornton | Accounts | 2m 17s | Answered |
| 2026-08-18 | 12:22 | 0490075673 | 108 | Chris Palmer | Sales | 7m 6s | Answered |
| 2026-08-18 | 11:52 | 0421851591 | — | — | Accounts | 0s | Missed |
| 2026-08-18 | 11:50 | 0433464787 | 101 | Sarah Mitchell | Support | 1m 45s | Answered |
| 2026-08-18 | 11:48 | 0431580696 | 107 | Rebecca Stone | Sales | 47s | Answered |
| 2026-08-18 | 11:44 | 0424984905 | 108 | Chris Palmer | Accounts | 2m 39s | Answered |
| 2026-08-18 | 11:26 | 0416875584 | 105 | Jessica Farrow | Support | 1m 13s | Answered |
| 2026-08-18 | 11:05 | 0451296055 | — | — | Accounts | 0s | Missed |
| 2026-08-18 | 10:58 | 0439834312 | 103 | Emily Clarke | Accounts | 5m 29s | Answered |
| 2026-08-18 | 10:58 | 0451897223 | 102 | James Thornton | Support | 2m 52s | Answered |
| 2026-08-18 | 10:46 | 0731313848 | 107 | Rebecca Stone | Accounts | 1m 44s | Answered |
| 2026-08-18 | 10:42 | 0731364369 | 106 | Michael Nguyen | Sales | 6m 54s | Answered |
| 2026-08-18 | 10:35 | 0281242314 | 104 | Daniel Webb | Sales | 4m 38s | Answered |
| 2026-08-18 | 10:27 | 0731560025 | — | — | Support | 0s | Missed |
| 2026-08-18 | 10:25 | 0413271224 | 103 | Emily Clarke | Support | 1m 53s | Answered |
| 2026-08-18 | 10:24 | 0483654321 | 106 | Michael Nguyen | Accounts | 11s | Answered |
| 2026-08-18 | 10:23 | 0412388100 | 108 | Chris Palmer | Support | 5m 49s | Answered |
| 2026-08-18 | 10:12 | 0466233458 | 101 | Sarah Mitchell | Accounts | 2m 20s | Answered |
| 2026-08-18 | 09:50 | 0281327383 | — | — | Support | 0s | Missed |
| 2026-08-18 | 09:41 | 0288001234 | 101 | Sarah Mitchell | Sales | 6m 12s | Answered |
| 2026-08-18 | 09:35 | 0381998077 | 107 | Rebecca Stone | Support | 1m 49s | Answered |
| 2026-08-18 | 09:34 | 0423551266 | 102 | James Thornton | Sales | 9m 34s | Answered |
| 2026-08-18 | 09:30 | 0466730042 | — | — | Sales | 0s | Missed |
| 2026-08-18 | 09:19 | 0451336247 | 102 | James Thornton | Support | 46s | Answered |
| 2026-08-18 | 09:12 | 0451987654 | 104 | Daniel Webb | Sales | 4m 51s | Answered |
| 2026-08-18 | 08:27 | 0381998077 | 101 | Sarah Mitchell | Accounts | 1m 57s | Answered |
| 2026-08-17 | 16:55 | 0413930734 | 102 | James Thornton | Accounts | 15m 21s | Answered |
| 2026-08-17 | 16:41 | 0882771231 | 104 | Daniel Webb | Support | 1m 16s | Answered |
| 2026-08-17 | 15:48 | 0488242183 | 105 | Jessica Farrow | Accounts | 2m 33s | Answered |
| 2026-08-17 | 15:40 | 0733514527 | 104 | Daniel Webb | Accounts | 5m 8s | Answered |
| 2026-08-17 | 15:28 | 0413204872 | 102 | James Thornton | Sales | 1m 17s | Answered |
| 2026-08-17 | 15:20 | 0421481812 | 105 | Jessica Farrow | Support | 3m 59s | Answered |
| 2026-08-17 | 14:55 | 0418255241 | 105 | Jessica Farrow | Support | 4m 8s | Answered |
| 2026-08-17 | 14:44 | 0282569106 | 105 | Jessica Farrow | Sales | 4m 26s | Answered |
| 2026-08-17 | 14:43 | 0392536686 | 102 | James Thornton | Accounts | 5m 16s | Answered |
| 2026-08-17 | 14:30 | 0884548165 | 107 | Rebecca Stone | Support | 7m 33s | Answered |
| 2026-08-17 | 14:29 | 0431314958 | — | — | Sales | 0s | Missed |
| 2026-08-17 | 14:20 | 0392001567 | 107 | Rebecca Stone | Sales | 1m 47s | Answered |
| 2026-08-17 | 12:30 | 0483654321 | 107 | Rebecca Stone | Support | 1m 6s | Answered |
| 2026-08-17 | 12:20 | 0392399542 | 107 | Rebecca Stone | Support | 1m 42s | Answered |
| 2026-08-17 | 12:00 | 0423551266 | 101 | Sarah Mitchell | Support | 6m 43s | Answered |
| 2026-08-17 | 11:29 | 0423551266 | 106 | Michael Nguyen | Support | 7m 50s | Answered |
| 2026-08-17 | 11:27 | 0393904945 | 103 | Emily Clarke | Sales | 17m 41s | Answered |
| 2026-08-17 | 11:26 | 0424918470 | 101 | Sarah Mitchell | Sales | 3m 14s | Answered |
| 2026-08-17 | 11:25 | 0455124639 | 106 | Michael Nguyen | Support | 19s | Answered |
| 2026-08-17 | 11:16 | 0433189776 | — | — | Support | 0s | Missed |
| 2026-08-17 | 11:03 | 0882871352 | 105 | Jessica Farrow | Accounts | 2m 19s | Answered |
| 2026-08-17 | 11:03 | 0433158569 | 106 | Michael Nguyen | Sales | 1m 39s | Answered |
| 2026-08-17 | 10:42 | 0483654321 | 104 | Daniel Webb | Sales | 2m 13s | Answered |
| 2026-08-17 | 10:40 | 0412784281 | 107 | Rebecca Stone | Sales | 24s | Answered |
| 2026-08-17 | 10:20 | 0428776543 | — | — | Support | 0s | Missed |
| 2026-08-17 | 10:16 | 0416770032 | 108 | Chris Palmer | Accounts | 1m 18s | Answered |
| 2026-08-17 | 10:01 | 0415836519 | 105 | Jessica Farrow | Sales | 3m 27s | Answered |
| 2026-08-17 | 09:50 | 0281116443 | 107 | Rebecca Stone | Sales | 1m 55s | Answered |
| 2026-08-17 | 09:42 | 0455858159 | 108 | Chris Palmer | Accounts | 2m 23s | Answered |
| 2026-08-17 | 09:33 | 0412388100 | 106 | Michael Nguyen | Support | 1m 15s | Answered |
| 2026-08-17 | 09:31 | 0393210701 | 107 | Rebecca Stone | Accounts | 1m 34s | Answered |
| 2026-08-17 | 09:21 | 0483654321 | 107 | Rebecca Stone | Sales | 5m 33s | Answered |
| 2026-08-17 | 09:17 | 0428776543 | 105 | Jessica Farrow | Sales | 3m 25s | Answered |
| 2026-08-17 | 09:12 | 0422335938 | 104 | Daniel Webb | Sales | 2m 49s | Answered |
| 2026-08-17 | 09:11 | 0731658689 | — | — | Accounts | 0s | Missed |
| 2026-08-17 | 09:11 | 0414935592 | 102 | James Thornton | Sales | 2m 18s | Answered |
| 2026-08-17 | 09:06 | 0466310612 | 102 | James Thornton | Accounts | 3m 38s | Answered |
| 2026-08-17 | 09:04 | 0392001567 | 101 | Sarah Mitchell | Accounts | 7m 43s | Answered |
| 2026-08-17 | 09:03 | 0481197170 | 103 | Emily Clarke | Sales | 43s | Answered |
| 2026-08-16 | 13:15 | 0483654321 | 105 | Jessica Farrow | Support | 7s | Answered |
| 2026-08-16 | 11:01 | 0392001567 | 103 | Emily Clarke | Sales | 4m 38s | Answered |
| 2026-08-16 | 10:36 | 0439834312 | 101 | Sarah Mitchell | Sales | 5m 57s | Answered |
| 2026-08-16 | 10:03 | 0280167088 | 105 | Jessica Farrow | Support | 38s | Answered |
| 2026-08-15 | 17:02 | 0884190236 | 107 | Rebecca Stone | Sales | 1m 35s | Answered |
| 2026-08-15 | 15:43 | 0433572536 | 101 | Sarah Mitchell | Accounts | 7m 9s | Answered |
| 2026-08-15 | 10:39 | 0381998077 | 103 | Emily Clarke | Sales | 1m 24s | Answered |
| 2026-08-15 | 10:07 | 0381998077 | 104 | Daniel Webb | Accounts | 58s | Answered |
| 2026-08-15 | 09:29 | 0882345823 | 104 | Daniel Webb | Support | 1m 34s | Answered |
| 2026-08-15 | 09:27 | 0457268696 | 105 | Jessica Farrow | Support | 39s | Answered |
| 2026-08-15 | 09:21 | 0733154209 | 107 | Rebecca Stone | Accounts | 1m 9s | Answered |
| 2026-08-14 | 16:48 | 0392001567 | 105 | Jessica Farrow | Support | 2m 31s | Answered |
| 2026-08-14 | 15:47 | 0455279620 | 102 | James Thornton | Accounts | 17m 6s | Answered |
| 2026-08-14 | 15:30 | 0433343949 | 102 | James Thornton | Accounts | 4m 33s | Answered |
| 2026-08-14 | 15:05 | 0438459308 | 105 | Jessica Farrow | Support | 7m 30s | Answered |
| 2026-08-14 | 15:01 | 0467123456 | 104 | Daniel Webb | Accounts | 5m 8s | Answered |
| 2026-08-14 | 14:39 | 0282737648 | — | — | Sales | 0s | Missed |
| 2026-08-14 | 14:38 | 0451869129 | 105 | Jessica Farrow | Accounts | 2m 30s | Answered |
| 2026-08-14 | 14:13 | 0413171952 | 102 | James Thornton | Support | 19m 29s | Answered |
| 2026-08-14 | 14:04 | 0282599303 | 106 | Michael Nguyen | Support | 8m 32s | Answered |
| 2026-08-14 | 13:53 | 0467123456 | 102 | James Thornton | Support | 6m 39s | Answered |
| 2026-08-14 | 13:32 | 0412388100 | 106 | Michael Nguyen | Support | 2m 45s | Answered |
| 2026-08-14 | 12:23 | 0731437784 | 101 | Sarah Mitchell | Support | 19m 55s | Answered |
| 2026-08-14 | 12:15 | 0414935592 | — | — | Sales | 0s | Missed |
| 2026-08-14 | 12:15 | 0455663270 | 106 | Michael Nguyen | Sales | 2m 5s | Answered |
| 2026-08-14 | 12:09 | 0435745814 | 103 | Emily Clarke | Accounts | 42s | Answered |
| 2026-08-14 | 12:05 | 0423551266 | 101 | Sarah Mitchell | Accounts | 3m 55s | Answered |
| 2026-08-14 | 11:48 | 0455858159 | 106 | Michael Nguyen | Support | 6m 1s | Answered |
| 2026-08-14 | 11:46 | 0884608373 | 108 | Chris Palmer | Accounts | 2m 27s | Answered |
| 2026-08-14 | 11:34 | 0422942117 | — | — | Support | 0s | Missed |
| 2026-08-14 | 11:11 | 0431196192 | 103 | Emily Clarke | Accounts | 2m 18s | Answered |
| 2026-08-14 | 11:09 | 0467123456 | 101 | Sarah Mitchell | Accounts | 6m 46s | Answered |
| 2026-08-14 | 10:47 | 0731986827 | — | — | Sales | 0s | Missed |
| 2026-08-14 | 10:30 | 0882494007 | — | — | Accounts | 0s | Missed |
| 2026-08-14 | 10:09 | 0733340289 | 108 | Chris Palmer | Accounts | 18s | Answered |
| 2026-08-14 | 09:56 | 0428776543 | 103 | Emily Clarke | Sales | 6m 56s | Answered |
| 2026-08-14 | 09:46 | 0451987654 | — | — | Sales | 0s | Missed |
| 2026-08-14 | 09:21 | 0422571455 | 102 | James Thornton | Support | 6m 12s | Answered |
| 2026-08-14 | 09:13 | 0288001234 | 106 | Michael Nguyen | Accounts | 45s | Answered |
| 2026-08-14 | 09:06 | 0455858159 | 108 | Chris Palmer | Sales | 13s | Answered |
| 2026-08-14 | 09:01 | 0412981348 | 102 | James Thornton | Accounts | 1m 57s | Answered |
| 2026-08-13 | 16:41 | 0431203332 | 103 | Emily Clarke | Sales | 8m 32s | Answered |
| 2026-08-13 | 16:35 | 0733984690 | 103 | Emily Clarke | Sales | 3m 3s | Answered |
| 2026-08-13 | 16:27 | 0282464722 | 101 | Sarah Mitchell | Sales | 14m 39s | Answered |
| 2026-08-13 | 16:21 | 0451546457 | 107 | Rebecca Stone | Sales | 2m 58s | Answered |
| 2026-08-13 | 15:55 | 0418690242 | — | — | Sales | 0s | Missed |
| 2026-08-13 | 15:15 | 0461118137 | 103 | Emily Clarke | Sales | 6m 33s | Answered |
| 2026-08-13 | 14:51 | 0392137433 | 108 | Chris Palmer | Support | 5m 25s | Answered |
| 2026-08-13 | 14:38 | 0451987654 | 107 | Rebecca Stone | Support | 5m 5s | Answered |
| 2026-08-13 | 13:33 | 0418158740 | 106 | Michael Nguyen | Accounts | 24s | Answered |
| 2026-08-13 | 13:20 | 0884566215 | 101 | Sarah Mitchell | Sales | 23s | Answered |
| 2026-08-13 | 11:49 | 0451987654 | 102 | James Thornton | Accounts | 16m 10s | Answered |
| 2026-08-13 | 11:24 | 0412388100 | 106 | Michael Nguyen | Accounts | 34s | Answered |
| 2026-08-13 | 11:10 | 0431870733 | 102 | James Thornton | Accounts | 4m 11s | Answered |
| 2026-08-13 | 10:49 | 0423551266 | — | — | Accounts | 0s | Missed |
| 2026-08-13 | 10:48 | 0281393898 | — | — | Sales | 0s | Missed |
| 2026-08-13 | 10:38 | 0381998077 | 106 | Michael Nguyen | Support | 19s | Answered |
| 2026-08-13 | 10:25 | 0483654321 | 107 | Rebecca Stone | Accounts | 2m 41s | Answered |
| 2026-08-13 | 10:20 | 0391906224 | 105 | Jessica Farrow | Support | 40s | Answered |
| 2026-08-13 | 10:19 | 0433110548 | — | — | Sales | 0s | Missed |
| 2026-08-13 | 09:58 | 0438303767 | — | — | Sales | 0s | Missed |
| 2026-08-13 | 09:43 | 0481271960 | 101 | Sarah Mitchell | Sales | 2m 8s | Answered |
| 2026-08-13 | 09:34 | 0415370820 | 102 | James Thornton | Sales | 18m 16s | Answered |
| 2026-08-13 | 08:37 | 0391411909 | — | — | Sales | 0s | Missed |
| 2026-08-12 | 16:23 | 0416880714 | 103 | Emily Clarke | Sales | 1m 29s | Answered |
| 2026-08-12 | 15:40 | 0438528498 | 106 | Michael Nguyen | Support | 1m 36s | Answered |
| 2026-08-12 | 15:27 | 0391450736 | 108 | Chris Palmer | Sales | 35s | Answered |
| 2026-08-12 | 14:55 | 0483654321 | 101 | Sarah Mitchell | Accounts | 6m 22s | Answered |
| 2026-08-12 | 12:42 | 0422381149 | 108 | Chris Palmer | Sales | 5m 34s | Answered |
| 2026-08-12 | 11:48 | 0412509170 | 106 | Michael Nguyen | Sales | 57s | Answered |
| 2026-08-12 | 11:14 | 0392001567 | 106 | Michael Nguyen | Accounts | 4m 9s | Answered |
| 2026-08-12 | 10:52 | 0481404328 | — | — | Accounts | 0s | Missed |
| 2026-08-12 | 10:49 | 0415102472 | 101 | Sarah Mitchell | Accounts | 1m 28s | Answered |
| 2026-08-12 | 10:34 | 0457131429 | — | — | Accounts | 0s | Missed |
| 2026-08-12 | 10:25 | 0414935592 | 108 | Chris Palmer | Accounts | 2m 31s | Answered |
| 2026-08-12 | 09:47 | 0414935592 | 103 | Emily Clarke | Support | 2m 43s | Answered |
| 2026-08-12 | 09:42 | 0467123456 | 106 | Michael Nguyen | Support | 7m 0s | Answered |
| 2026-08-12 | 09:29 | 0884122840 | 104 | Daniel Webb | Support | 3m 11s | Answered |
| 2026-08-12 | 09:19 | 0423551266 | 108 | Chris Palmer | Sales | 4m 18s | Answered |
| 2026-08-11 | 17:19 | 0490075673 | — | — | Support | 0s | Missed |
| 2026-08-11 | 16:58 | 0392001567 | 105 | Jessica Farrow | Accounts | 5m 45s | Answered |
| 2026-08-11 | 16:55 | 0424232018 | — | — | Support | 0s | Missed |
| 2026-08-11 | 16:13 | 0391887254 | 106 | Michael Nguyen | Accounts | 1m 26s | Answered |
| 2026-08-11 | 16:08 | 0418863087 | 104 | Daniel Webb | Sales | 6m 56s | Answered |
| 2026-08-11 | 16:04 | 0467123456 | 103 | Emily Clarke | Sales | 2m 30s | Answered |
| 2026-08-11 | 15:51 | 0455401537 | 104 | Daniel Webb | Sales | 39s | Answered |
| 2026-08-11 | 15:30 | 0421481812 | — | — | Support | 0s | Missed |
| 2026-08-11 | 15:27 | 0461511900 | 107 | Rebecca Stone | Accounts | 4m 3s | Answered |
| 2026-08-11 | 15:21 | 0413447119 | 104 | Daniel Webb | Sales | 15m 25s | Answered |
| 2026-08-11 | 15:19 | 0281916168 | 105 | Jessica Farrow | Support | 6m 14s | Answered |
| 2026-08-11 | 15:12 | 0490075673 | 103 | Emily Clarke | Accounts | 16m 21s | Answered |
| 2026-08-11 | 14:51 | 0421481812 | — | — | Accounts | 0s | Missed |
| 2026-08-11 | 14:37 | 0733858219 | 103 | Emily Clarke | Accounts | 6m 25s | Answered |
| 2026-08-11 | 14:14 | 0731822594 | 108 | Chris Palmer | Accounts | 4m 50s | Answered |
| 2026-08-11 | 14:09 | 0282399076 | 108 | Chris Palmer | Sales | 1m 55s | Answered |
| 2026-08-11 | 14:03 | 0412388100 | 106 | Michael Nguyen | Accounts | 2m 8s | Answered |
| 2026-08-11 | 14:02 | 0884947132 | — | — | Accounts | 0s | Missed |
| 2026-08-11 | 14:00 | 0288001234 | — | — | Sales | 0s | Missed |
| 2026-08-11 | 13:19 | 0733313352 | 107 | Rebecca Stone | Sales | 1m 56s | Answered |
| 2026-08-11 | 13:10 | 0455858159 | 107 | Rebecca Stone | Accounts | 1m 51s | Answered |
| 2026-08-11 | 13:05 | 0451987654 | 107 | Rebecca Stone | Accounts | 3m 31s | Answered |
| 2026-08-11 | 13:03 | 0733893023 | — | — | Accounts | 0s | Missed |
| 2026-08-11 | 12:16 | 0481815981 | 106 | Michael Nguyen | Sales | 1m 5s | Answered |
| 2026-08-11 | 11:55 | 0882624338 | 105 | Jessica Farrow | Support | 1m 14s | Answered |
| 2026-08-11 | 11:23 | 0416349751 | 101 | Sarah Mitchell | Sales | 1m 47s | Answered |
| 2026-08-11 | 11:16 | 0392001567 | 102 | James Thornton | Accounts | 7m 24s | Answered |
| 2026-08-11 | 11:15 | 0381998077 | 102 | James Thornton | Sales | 1m 3s | Answered |
| 2026-08-11 | 11:14 | 0392541719 | — | — | Accounts | 0s | Missed |
| 2026-08-11 | 11:07 | 0451987654 | — | — | Accounts | 0s | Missed |
| 2026-08-11 | 10:30 | 0467123456 | 108 | Chris Palmer | Sales | 2m 34s | Answered |
| 2026-08-11 | 10:28 | 0455858159 | 101 | Sarah Mitchell | Accounts | 7m 3s | Answered |
| 2026-08-11 | 10:20 | 0288001234 | 105 | Jessica Farrow | Sales | 10m 21s | Answered |
| 2026-08-11 | 10:05 | 0288001234 | 105 | Jessica Farrow | Sales | 2m 4s | Answered |
| 2026-08-11 | 09:57 | 0280428804 | — | — | Sales | 0s | Missed |
| 2026-08-11 | 09:26 | 0280750077 | 103 | Emily Clarke | Support | 7m 38s | Answered |
| 2026-08-11 | 09:18 | 0733188061 | 108 | Chris Palmer | Sales | 18m 58s | Answered |
| 2026-08-11 | 09:06 | 0731754604 | 108 | Chris Palmer | Accounts | 5m 25s | Answered |
| 2026-08-10 | 17:25 | 0490075673 | 101 | Sarah Mitchell | Sales | 3m 36s | Answered |
| 2026-08-10 | 16:16 | 0282303184 | 105 | Jessica Farrow | Sales | 6m 14s | Answered |
| Number | Missed Count | First Missed | Last Missed |
|---|---|---|---|
| 0451987654 | 6 | 2026-08-07 14:51 | 2026-08-25 10:20 |
| 0414935592 | 5 | 2026-08-03 09:31 | 2026-08-25 14:19 |
| 0428776543 | 5 | 2026-07-28 11:37 | 2026-08-20 10:31 |
| 0490075673 | 5 | 2026-08-06 14:10 | 2026-08-18 14:15 |
| 0288001234 | 4 | 2026-07-28 14:35 | 2026-08-25 13:51 |
| 0483654321 | 4 | 2026-08-06 13:22 | 2026-08-24 11:48 |
| 0421481812 | 4 | 2026-07-30 10:30 | 2026-08-11 15:30 |
| 0392001567 | 3 | 2026-08-03 10:41 | 2026-08-19 11:55 |
| 0423551266 | 3 | 2026-07-30 16:46 | 2026-08-13 10:49 |
| 0412388100 | 2 | 2026-07-28 10:52 | 2026-08-03 10:49 |
| 0733935648 | 1 | 2026-08-25 22:21 | 2026-08-25 22:21 |
| 0392993648 | 1 | 2026-08-25 20:10 | 2026-08-25 20:10 |
| 0488339780 | 1 | 2026-08-25 18:18 | 2026-08-25 18:18 |
| 0391189731 | 1 | 2026-08-25 18:07 | 2026-08-25 18:07 |
| 0431164880 | 1 | 2026-08-25 17:11 | 2026-08-25 17:11 |
| 0413618096 | 1 | 2026-08-25 16:48 | 2026-08-25 16:48 |
| 0412244729 | 1 | 2026-08-25 16:38 | 2026-08-25 16:38 |
| 0280823121 | 1 | 2026-08-25 16:28 | 2026-08-25 16:28 |
| 0455759869 | 1 | 2026-08-25 16:26 | 2026-08-25 16:26 |
| 0451456591 | 1 | 2026-08-25 16:15 | 2026-08-25 16:15 |
| 0733525591 | 1 | 2026-08-25 15:55 | 2026-08-25 15:55 |
| 0451268749 | 1 | 2026-08-25 15:34 | 2026-08-25 15:34 |
| 0415292794 | 1 | 2026-08-25 15:29 | 2026-08-25 15:29 |
| 0391484775 | 1 | 2026-08-25 15:25 | 2026-08-25 15:25 |
| 0393400776 | 1 | 2026-08-25 14:46 | 2026-08-25 14:46 |
| 0280620066 | 1 | 2026-08-25 13:49 | 2026-08-25 13:49 |
| 0731654117 | 1 | 2026-08-25 13:23 | 2026-08-25 13:23 |
| 0412109973 | 1 | 2026-08-25 12:57 | 2026-08-25 12:57 |
| 0415240577 | 1 | 2026-08-25 12:50 | 2026-08-25 12:50 |
| 0455155605 | 1 | 2026-08-25 12:27 | 2026-08-25 12:27 |
| 0391801590 | 1 | 2026-08-25 12:25 | 2026-08-25 12:25 |
| 0412838158 | 1 | 2026-08-25 11:36 | 2026-08-25 11:36 |
| 0731335267 | 1 | 2026-08-25 11:23 | 2026-08-25 11:23 |
| 0391645226 | 1 | 2026-08-25 11:11 | 2026-08-25 11:11 |
| 0281511275 | 1 | 2026-08-25 10:57 | 2026-08-25 10:57 |
| 0433776744 | 1 | 2026-08-25 10:54 | 2026-08-25 10:54 |
| 0481880797 | 1 | 2026-08-25 10:32 | 2026-08-25 10:32 |
| 0435667668 | 1 | 2026-08-25 10:19 | 2026-08-25 10:19 |
| 0281569077 | 1 | 2026-08-25 10:10 | 2026-08-25 10:10 |
| 0731145863 | 1 | 2026-08-25 09:27 | 2026-08-25 09:27 |
| 0391512782 | 1 | 2026-08-25 09:13 | 2026-08-25 09:13 |
| 0421802743 | 1 | 2026-08-25 09:11 | 2026-08-25 09:11 |
| 0392591576 | 1 | 2026-08-25 08:55 | 2026-08-25 08:55 |
| 0733436126 | 1 | 2026-08-25 08:44 | 2026-08-25 08:44 |
| 0455948508 | 1 | 2026-08-25 08:37 | 2026-08-25 08:37 |
| 0421438558 | 1 | 2026-08-25 07:51 | 2026-08-25 07:51 |
| 0421240219 | 1 | 2026-08-25 06:54 | 2026-08-25 06:54 |
| 0882679502 | 1 | 2026-08-25 05:46 | 2026-08-25 05:46 |
| 0466141072 | 1 | 2026-08-24 15:30 | 2026-08-24 15:30 |
| 0422553883 | 1 | 2026-08-24 10:37 | 2026-08-24 10:37 |
| 0455858159 | 1 | 2026-08-24 10:35 | 2026-08-24 10:35 |
| 0424289773 | 1 | 2026-08-24 09:12 | 2026-08-24 09:12 |
| 0416833698 | 1 | 2026-08-23 16:47 | 2026-08-23 16:47 |
| 0424789532 | 1 | 2026-08-23 14:40 | 2026-08-23 14:40 |
| 0466546517 | 1 | 2026-08-22 09:53 | 2026-08-22 09:53 |
| 0280764178 | 1 | 2026-08-21 11:33 | 2026-08-21 11:33 |
| 0391745715 | 1 | 2026-08-21 10:30 | 2026-08-21 10:30 |
| 0282337759 | 1 | 2026-08-21 10:02 | 2026-08-21 10:02 |
| 0282300458 | 1 | 2026-08-21 08:51 | 2026-08-21 08:51 |
| 0431193317 | 1 | 2026-08-20 17:08 | 2026-08-20 17:08 |
| 0391415875 | 1 | 2026-08-20 16:00 | 2026-08-20 16:00 |
| 0466958725 | 1 | 2026-08-20 09:00 | 2026-08-20 09:00 |
| 0435868382 | 1 | 2026-08-19 15:20 | 2026-08-19 15:20 |
| 0433338821 | 1 | 2026-08-19 14:53 | 2026-08-19 14:53 |
| 0391609599 | 1 | 2026-08-19 14:41 | 2026-08-19 14:41 |
| 0435572219 | 1 | 2026-08-19 12:32 | 2026-08-19 12:32 |
| 0481453167 | 1 | 2026-08-19 12:06 | 2026-08-19 12:06 |
| 0418873864 | 1 | 2026-08-19 11:55 | 2026-08-19 11:55 |
| 0424677099 | 1 | 2026-08-19 11:51 | 2026-08-19 11:51 |
| 0455816663 | 1 | 2026-08-19 11:04 | 2026-08-19 11:04 |
| 0481722183 | 1 | 2026-08-19 10:54 | 2026-08-19 10:54 |
| 0438254774 | 1 | 2026-08-19 10:53 | 2026-08-19 10:53 |
| 0461669194 | 1 | 2026-08-19 08:55 | 2026-08-19 08:55 |
| 0412328257 | 1 | 2026-08-18 16:36 | 2026-08-18 16:36 |
| 0488620515 | 1 | 2026-08-18 14:16 | 2026-08-18 14:16 |
| 0421851591 | 1 | 2026-08-18 11:52 | 2026-08-18 11:52 |
| 0451296055 | 1 | 2026-08-18 11:05 | 2026-08-18 11:05 |
| 0731560025 | 1 | 2026-08-18 10:27 | 2026-08-18 10:27 |
| 0281327383 | 1 | 2026-08-18 09:50 | 2026-08-18 09:50 |
| 0466730042 | 1 | 2026-08-18 09:30 | 2026-08-18 09:30 |
| 0431314958 | 1 | 2026-08-17 14:29 | 2026-08-17 14:29 |
| 0433189776 | 1 | 2026-08-17 11:16 | 2026-08-17 11:16 |
| 0731658689 | 1 | 2026-08-17 09:11 | 2026-08-17 09:11 |
| 0282737648 | 1 | 2026-08-14 14:39 | 2026-08-14 14:39 |
| 0422942117 | 1 | 2026-08-14 11:34 | 2026-08-14 11:34 |
| 0731986827 | 1 | 2026-08-14 10:47 | 2026-08-14 10:47 |
| 0882494007 | 1 | 2026-08-14 10:30 | 2026-08-14 10:30 |
| 0418690242 | 1 | 2026-08-13 15:55 | 2026-08-13 15:55 |
| 0281393898 | 1 | 2026-08-13 10:48 | 2026-08-13 10:48 |
| 0433110548 | 1 | 2026-08-13 10:19 | 2026-08-13 10:19 |
| 0438303767 | 1 | 2026-08-13 09:58 | 2026-08-13 09:58 |
| 0391411909 | 1 | 2026-08-13 08:37 | 2026-08-13 08:37 |
| 0481404328 | 1 | 2026-08-12 10:52 | 2026-08-12 10:52 |
| 0457131429 | 1 | 2026-08-12 10:34 | 2026-08-12 10:34 |
| 0424232018 | 1 | 2026-08-11 16:55 | 2026-08-11 16:55 |
| 0884947132 | 1 | 2026-08-11 14:02 | 2026-08-11 14:02 |
| 0733893023 | 1 | 2026-08-11 13:03 | 2026-08-11 13:03 |
| 0392541719 | 1 | 2026-08-11 11:14 | 2026-08-11 11:14 |
| 0280428804 | 1 | 2026-08-11 09:57 | 2026-08-11 09:57 |
| 0424978032 | 1 | 2026-08-08 14:52 | 2026-08-08 14:52 |
| 0488210891 | 1 | 2026-08-07 14:36 | 2026-08-07 14:36 |
| 0433395421 | 1 | 2026-08-07 10:55 | 2026-08-07 10:55 |
| 0422800195 | 1 | 2026-08-07 10:32 | 2026-08-07 10:32 |
| 0431741999 | 1 | 2026-08-07 10:18 | 2026-08-07 10:18 |
| 0282559971 | 1 | 2026-08-07 09:35 | 2026-08-07 09:35 |
| 0415226618 | 1 | 2026-08-07 08:49 | 2026-08-07 08:49 |
| 0381998077 | 1 | 2026-08-06 13:55 | 2026-08-06 13:55 |
| 0481613404 | 1 | 2026-08-06 12:47 | 2026-08-06 12:47 |
| 0418787903 | 1 | 2026-08-05 10:32 | 2026-08-05 10:32 |
| 0451487531 | 1 | 2026-08-05 09:38 | 2026-08-05 09:38 |
| 0488990324 | 1 | 2026-08-04 09:40 | 2026-08-04 09:40 |
| 0455728838 | 1 | 2026-08-03 17:47 | 2026-08-03 17:47 |
| 0455613907 | 1 | 2026-08-03 15:17 | 2026-08-03 15:17 |
| 0884387566 | 1 | 2026-08-03 12:51 | 2026-08-03 12:51 |
| 0731521458 | 1 | 2026-08-03 11:56 | 2026-08-03 11:56 |
| 0418854546 | 1 | 2026-08-03 10:22 | 2026-08-03 10:22 |
| 0488844082 | 1 | 2026-08-03 09:15 | 2026-08-03 09:15 |
| 0882494631 | 1 | 2026-08-02 12:27 | 2026-08-02 12:27 |
| 0457406915 | 1 | 2026-08-01 14:11 | 2026-08-01 14:11 |
| 0280145068 | 1 | 2026-08-01 09:48 | 2026-08-01 09:48 |
| 0451361980 | 1 | 2026-07-31 16:19 | 2026-07-31 16:19 |
| 0467123456 | 1 | 2026-07-31 15:07 | 2026-07-31 15:07 |
| 0412618554 | 1 | 2026-07-31 14:16 | 2026-07-31 14:16 |
| 0884908807 | 1 | 2026-07-31 11:36 | 2026-07-31 11:36 |
| 0435133661 | 1 | 2026-07-31 10:20 | 2026-07-31 10:20 |
| 0433979882 | 1 | 2026-07-31 09:45 | 2026-07-31 09:45 |
| 0413594359 | 1 | 2026-07-31 09:15 | 2026-07-31 09:15 |
| 0418984179 | 1 | 2026-07-31 08:39 | 2026-07-31 08:39 |
| 0412740535 | 1 | 2026-07-30 14:53 | 2026-07-30 14:53 |
| 0415366515 | 1 | 2026-07-30 10:30 | 2026-07-30 10:30 |
| 0416612008 | 1 | 2026-07-30 10:17 | 2026-07-30 10:17 |
| 0280606217 | 1 | 2026-07-30 09:59 | 2026-07-30 09:59 |
| 0431934631 | 1 | 2026-07-30 09:14 | 2026-07-30 09:14 |
| 0392547696 | 1 | 2026-07-29 11:10 | 2026-07-29 11:10 |
| 0488306291 | 1 | 2026-07-29 10:16 | 2026-07-29 10:16 |
| 0451996454 | 1 | 2026-07-29 10:08 | 2026-07-29 10:08 |
| 0412897800 | 1 | 2026-07-29 09:55 | 2026-07-29 09:55 |
| 0418830995 | 1 | 2026-07-28 15:20 | 2026-07-28 15:20 |
| 0392490971 | 1 | 2026-07-28 13:08 | 2026-07-28 13:08 |
| 0884753589 | 1 | 2026-07-28 12:58 | 2026-07-28 12:58 |
| 0391522643 | 1 | 2026-07-28 12:42 | 2026-07-28 12:42 |
| 0393828232 | 1 | 2026-07-28 09:52 | 2026-07-28 09:52 |
| 0461696406 | 1 | 2026-07-28 09:26 | 2026-07-28 09:26 |
| 0280654456 | 1 | 2026-07-28 09:01 | 2026-07-28 09:01 |
| 0488670931 | 1 | 2026-07-28 08:52 | 2026-07-28 08:52 |
| 0461344504 | 1 | 2026-07-27 16:56 | 2026-07-27 16:56 |
| 0488753321 | 1 | 2026-07-27 15:58 | 2026-07-27 15:58 |
| 0884597268 | 1 | 2026-07-27 14:07 | 2026-07-27 14:07 |
| 0392652149 | 1 | 2026-07-27 10:57 | 2026-07-27 10:57 |
| Day | Answered | Missed | Outbound | Total |
|---|---|---|---|---|
| Sun | 17 | 4 | 9 | 30 |
| Mon | 153 | 27 | 66 | 246 |
| Tue | 238 | 74 | 101 | 413 |
| Wed | 68 | 22 | 27 | 117 |
| Thu | 95 | 22 | 33 | 150 |
| Fri | 83 | 26 | 20 | 129 |
| Sat | 31 | 5 | 11 | 47 |
| # | Ext | Name | Talk Time | Total | Inbound | Outbound | Internal |
|---|---|---|---|---|---|---|---|
| 1 | 102 | James Thornton | 9h 44m | 116 | 83 | 33 | 15 |
| 2 | 103 | Emily Clarke | 8h 7m | 119 | 90 | 29 | 9 |
| 3 | 105 | Jessica Farrow | 7h 51m | 128 | 99 | 29 | 13 |
| 4 | 101 | Sarah Mitchell | 7h 36m | 111 | 89 | 22 | 8 |
| 5 | 108 | Chris Palmer | 7h 5m | 109 | 77 | 32 | 15 |
| 6 | 107 | Rebecca Stone | 6h 28m | 115 | 89 | 26 | 14 |
| 7 | 104 | Daniel Webb | 6h 7m | 100 | 72 | 28 | 7 |
| 8 | 106 | Michael Nguyen | 6h 6m | 120 | 86 | 34 | 15 |
| Ext | Name | Total IB | Answered | Missed | Answer Rate | Avg Answer Time |
|---|---|---|---|---|---|---|
| 101 | Sarah Mitchell | 89 | 89 | 0 | 100.0% | 18s |
| 102 | James Thornton | 83 | 83 | 0 | 100.0% | 20s |
| 103 | Emily Clarke | 90 | 90 | 0 | 100.0% | 22s |
| 104 | Daniel Webb | 72 | 72 | 0 | 100.0% | 23s |
| 105 | Jessica Farrow | 99 | 99 | 0 | 100.0% | 23s |
| 106 | Michael Nguyen | 86 | 86 | 0 | 100.0% | 25s |
| 107 | Rebecca Stone | 89 | 89 | 0 | 100.0% | 22s |
| 108 | Chris Palmer | 77 | 77 | 0 | 100.0% | 20s |
| Ext | Name | Answered | Transfers | Transfer Rate |
|---|---|---|---|---|
| 104 | Daniel Webb | 72 | 9 | 12.5% |
| 105 | Jessica Farrow | 99 | 11 | 11.1% |
| 107 | Rebecca Stone | 89 | 9 | 10.1% |
| 101 | Sarah Mitchell | 89 | 9 | 10.1% |
| 103 | Emily Clarke | 90 | 7 | 7.8% |
| 106 | Michael Nguyen | 86 | 6 | 7.0% |
| 102 | James Thornton | 83 | 4 | 4.8% |
| 108 | Chris Palmer | 77 | 3 | 3.9% |
| Ext | Name | Short Calls | Avg Duration |
|---|---|---|---|
| 106 | Michael Nguyen | 5 | 5s |
| 105 | Jessica Farrow | 5 | 6s |
| 103 | Emily Clarke | 3 | 7s |
| 101 | Sarah Mitchell | 3 | 8s |
| 107 | Rebecca Stone | 2 | 7s |
| 104 | Daniel Webb | 2 | 6s |
| 108 | Chris Palmer | 1 | 8s |
| Date | Time | Type | Ext | Name | Number | Duration |
|---|---|---|---|---|---|---|
| No long calls. | ||||||
| Ext | Name | Total | IB Answered | Avg IB Dur | OB Answered | Avg OB Dur |
|---|---|---|---|---|---|---|
| 105 | Jessica Farrow | 135 | 99 | 3m 57s | 29 | 2m 49s |
| 103 | Emily Clarke | 123 | 90 | 4m 32s | 29 | 2m 43s |
| 106 | Michael Nguyen | 122 | 86 | 3m 11s | 34 | 2m 43s |
| 102 | James Thornton | 120 | 83 | 5m 37s | 33 | 3m 34s |
| 107 | Rebecca Stone | 117 | 89 | 3m 29s | 26 | 3m 2s |
| 101 | Sarah Mitchell | 117 | 89 | 4m 17s | 22 | 3m 27s |
| 108 | Chris Palmer | 116 | 77 | 4m 13s | 32 | 3m 10s |
| 104 | Daniel Webb | 102 | 72 | 4m 3s | 28 | 2m 44s |
| Number | Calls | Avg Duration | Total Duration |
|---|---|---|---|
| 0399001122 | 14 | 5m 8s | 1h 11m |
| 0394667890 | 14 | 2m 46s | 38m 46s |
| 0733445566 | 11 | 1m 38s | 17m 54s |
| 0455667788 | 11 | 3m 38s | 39m 53s |
| 0285667788 | 10 | 3m 17s | 32m 47s |
| 1300001234 | 9 | 2m 20s | 21m 1s |
| 0884223344 | 8 | 2m 50s | 22m 42s |
| 0733556677 | 8 | 1m 41s | 13m 24s |
| 0288551234 | 7 | 2m 13s | 15m 29s |
| 0412345678 | 3 | 4m 26s | 13m 18s |
| Ext | Name | IC Calls | Total Duration | Avg Duration |
|---|---|---|---|---|
| 108 | Chris Palmer | 15 | 18m 6s | 1m 12s |
| 106 | Michael Nguyen | 15 | 12m 23s | 50s |
| 102 | James Thornton | 15 | 12m 27s | 50s |
| 107 | Rebecca Stone | 14 | 15m 2s | 1m 4s |
| 105 | Jessica Farrow | 13 | 12m 46s | 59s |
| 103 | Emily Clarke | 9 | 7m 36s | 51s |
| 101 | Sarah Mitchell | 8 | 6m 39s | 50s |
| 104 | Daniel Webb | 7 | 6m 31s | 56s |
| Trunk | Total | Inbound | Outbound | Unanswered | Total Duration | Avg Duration |
|---|---|---|---|---|---|---|
| Trunk 003 | 219 | 165 | 54 | 43 | 10h 44m | 2m 57s |
| Trunk 004 | 215 | 167 | 48 | 41 | 9h 14m | 2m 35s |
| Trunk 001 | 195 | 153 | 42 | 33 | 11h 24m | 3m 31s |
| Trunk 005 | 182 | 143 | 39 | 28 | 11h 40m | 3m 51s |
| Trunk 002 | 182 | 134 | 48 | 41 | 8h 59m | 2m 58s |
| Trunk 006 | 139 | 103 | 36 | 28 | 7h 5m | 3m 4s |
| DID / Line | Total | Answered | Missed | Avg Duration |
|---|---|---|---|---|
| Sales | 300 | 235 | 65 | 4m 9s |
| Accounts | 283 | 216 | 67 | 4m 17s |
| Support | 282 | 234 | 48 | 4m 3s |