Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
245
Total Calls
181
Inbound
47
Outbound
145
Answered
36
Missed
17
Internal
4m 2s
Avg Inbound Dur
2m 45s
Avg Outbound Dur
3
Peak Concurrent
19.9%
Abandoned
35
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-08-23 16:47 0416833698 — — Accounts 0s Missed
2026-08-23 16:44 0416812098 101 Sarah Mitchell Sales 24s Answered
2026-08-23 16:26 0455858159 103 Emily Clarke Sales 2m 14s Answered
2026-08-23 16:06 0288001234 106 Michael Nguyen Sales 4m 18s Answered
2026-08-23 14:50 0391498243 106 Michael Nguyen Sales 22s Answered
2026-08-23 14:40 0424789532 — — Sales 0s Missed
2026-08-23 14:04 0281576625 104 Daniel Webb Accounts 1m 23s Answered
2026-08-23 13:02 0418977581 103 Emily Clarke Accounts 44s Answered
2026-08-23 12:55 0490075673 106 Michael Nguyen Support 6m 23s Answered
2026-08-22 16:00 0435639497 108 Chris Palmer Sales 14s Answered
2026-08-22 15:31 0421481812 108 Chris Palmer Support 7m 24s Answered
2026-08-22 14:55 0416398268 102 James Thornton Accounts 5m 31s Answered
2026-08-22 14:00 0884677850 104 Daniel Webb Support 4m 34s Answered
2026-08-22 10:43 0281973816 103 Emily Clarke Support 2m 23s Answered
2026-08-22 09:53 0466546517 — — Accounts 0s Missed
2026-08-22 09:42 0421481812 107 Rebecca Stone Sales 3m 10s Answered
2026-08-22 09:35 0483654321 105 Jessica Farrow Sales 4m 32s Answered
2026-08-22 08:28 0467123456 103 Emily Clarke Accounts 1m 55s Answered
2026-08-21 16:24 0392980619 105 Jessica Farrow Sales 11m 23s Answered
2026-08-21 15:59 0433330211 108 Chris Palmer Accounts 5m 17s Answered
2026-08-21 14:45 0414935592 101 Sarah Mitchell Support 9s Answered
2026-08-21 14:32 0481157130 105 Jessica Farrow Sales 4m 12s Answered
2026-08-21 13:51 0391324547 101 Sarah Mitchell Sales 5m 33s Answered
2026-08-21 13:50 0467123456 105 Jessica Farrow Sales 3m 29s Answered
2026-08-21 12:42 0451987654 102 James Thornton Accounts 1m 19s Answered
2026-08-21 12:22 0392304393 107 Rebecca Stone Sales 2m 50s Answered
2026-08-21 11:54 0412388100 108 Chris Palmer Accounts 2m 57s Answered
2026-08-21 11:53 0418253646 103 Emily Clarke Support 7m 16s Answered
2026-08-21 11:33 0280764178 — — Accounts 0s Missed
2026-08-21 10:58 0391837972 101 Sarah Mitchell Accounts 3m 31s Answered
2026-08-21 10:57 0733901644 101 Sarah Mitchell Sales 15s Answered
2026-08-21 10:50 0392961735 106 Michael Nguyen Accounts 21s Answered
2026-08-21 10:45 0412955267 104 Daniel Webb Support 2m 31s Answered
2026-08-21 10:36 0391552761 105 Jessica Farrow Support 7m 32s Answered
2026-08-21 10:36 0422817552 107 Rebecca Stone Support 1m 15s Answered
2026-08-21 10:30 0391745715 — — Support 0s Missed
2026-08-21 10:30 0435690528 107 Rebecca Stone Accounts 1m 19s Answered
2026-08-21 10:24 0423551266 104 Daniel Webb Sales 13m 19s Answered
2026-08-21 10:02 0282337759 — — Accounts 0s Missed
2026-08-21 09:58 0282847244 106 Michael Nguyen Sales 5m 30s Answered
2026-08-21 09:29 0413731464 106 Michael Nguyen Support 7m 27s Answered
2026-08-21 09:12 0488279972 105 Jessica Farrow Sales 20s Answered
2026-08-21 09:10 0381998077 103 Emily Clarke Support 2m 21s Answered
2026-08-21 08:51 0282300458 — — Accounts 0s Missed
2026-08-20 17:08 0431193317 — — Accounts 0s Missed
2026-08-20 16:13 0414935592 106 Michael Nguyen Support 2m 24s Answered
2026-08-20 16:00 0391415875 — — Sales 0s Missed
2026-08-20 15:32 0423551266 105 Jessica Farrow Accounts 2m 52s Answered
2026-08-20 15:19 0392001567 101 Sarah Mitchell Sales 4m 2s Answered
2026-08-20 15:02 0455858159 108 Chris Palmer Support 3m 34s Answered
2026-08-20 14:54 0423551266 103 Emily Clarke Sales 2m 54s Answered
2026-08-20 14:37 0422937614 102 James Thornton Sales 13s Answered
2026-08-20 14:27 0467123456 102 James Thornton Support 5m 20s Answered
2026-08-20 12:19 0884917273 107 Rebecca Stone Support 50s Answered
2026-08-20 12:16 0280670780 103 Emily Clarke Support 7m 31s Answered
2026-08-20 11:59 0282733447 108 Chris Palmer Support 7m 3s Answered
2026-08-20 11:55 0733335730 108 Chris Palmer Sales 5m 55s Answered
2026-08-20 11:30 0412388100 105 Jessica Farrow Sales 1m 35s Answered
2026-08-20 11:16 0451523936 106 Michael Nguyen Accounts 7m 30s Answered
2026-08-20 11:01 0393887796 102 James Thornton Support 5m 19s Answered
2026-08-20 10:55 0423551266 107 Rebecca Stone Sales 3m 46s Answered
2026-08-20 10:50 0381998077 105 Jessica Farrow Support 24s Answered
2026-08-20 10:48 0483654321 104 Daniel Webb Sales 2m 30s Answered
2026-08-20 10:37 0438418205 106 Michael Nguyen Support 6m 0s Answered
2026-08-20 10:31 0391560649 101 Sarah Mitchell Accounts 6m 44s Answered
2026-08-20 10:31 0428776543 — — Sales 0s Missed
2026-08-20 10:25 0424690155 103 Emily Clarke Accounts 2m 32s Answered
2026-08-20 10:16 0415681115 105 Jessica Farrow Sales 2m 50s Answered
2026-08-20 10:11 0428776543 104 Daniel Webb Support 12m 55s Answered
2026-08-20 09:48 0457914260 105 Jessica Farrow Accounts 4m 25s Answered
2026-08-20 09:48 0884887194 107 Rebecca Stone Support 1m 49s Answered
2026-08-20 09:00 0466958725 — — Sales 0s Missed
2026-08-19 16:10 0392815787 104 Daniel Webb Sales 7m 36s Answered
2026-08-19 15:51 0439834312 108 Chris Palmer Support 1m 29s Answered
2026-08-19 15:41 0424983557 107 Rebecca Stone Sales 2m 43s Answered
2026-08-19 15:37 0412225660 104 Daniel Webb Support 3m 57s Answered
2026-08-19 15:27 0884335290 106 Michael Nguyen Sales 13m 57s Answered
2026-08-19 15:20 0435868382 — — Accounts 0s Missed
2026-08-19 14:53 0433338821 — — Sales 0s Missed
2026-08-19 14:48 0435834344 102 James Thornton Sales 1m 31s Answered
2026-08-19 14:46 0438706971 106 Michael Nguyen Support 2m 17s Answered
2026-08-19 14:41 0391609599 — — Sales 0s Missed
2026-08-19 14:07 0282435459 101 Sarah Mitchell Sales 2m 40s Answered
2026-08-19 12:44 0466325974 104 Daniel Webb Accounts 18m 58s Answered
2026-08-19 12:35 0393635202 103 Emily Clarke Accounts 37s Answered
2026-08-19 12:32 0435572219 — — Support 0s Missed
2026-08-19 12:06 0481453167 — — Support 0s Missed
2026-08-19 11:55 0392001567 — — Accounts 0s Missed
2026-08-19 11:55 0418873864 — — Sales 0s Missed
2026-08-19 11:51 0424677099 — — Support 0s Missed
2026-08-19 11:26 0412388100 103 Emily Clarke Sales 17m 24s Answered
2026-08-19 11:04 0455816663 — — Accounts 0s Missed
2026-08-19 10:54 0481722183 — — Accounts 0s Missed
2026-08-19 10:53 0438254774 — — Accounts 0s Missed
2026-08-19 10:41 0412693332 101 Sarah Mitchell Accounts 13m 1s Answered
2026-08-19 10:36 0435383180 108 Chris Palmer Accounts 1m 19s Answered
2026-08-19 10:00 0418647257 104 Daniel Webb Accounts 44s Answered
2026-08-19 09:53 0483654321 106 Michael Nguyen Accounts 4m 32s Answered
2026-08-19 09:30 0455839951 101 Sarah Mitchell Support 1m 33s Answered
2026-08-19 09:24 0416427690 105 Jessica Farrow Support 51s Answered
2026-08-19 09:05 0731508590 107 Rebecca Stone Sales 1m 28s Answered
2026-08-19 08:55 0461669194 — — Support 0s Missed
2026-08-19 08:29 0421481812 106 Michael Nguyen Sales 13m 25s Answered
2026-08-18 16:40 0281602009 101 Sarah Mitchell Accounts 4m 7s Answered
2026-08-18 16:36 0412328257 — — Accounts 0s Missed
2026-08-18 16:26 0882928570 103 Emily Clarke Support 34s Answered
2026-08-18 15:38 0733318060 102 James Thornton Accounts 36s Answered
2026-08-18 15:20 0438199041 104 Daniel Webb Accounts 6m 18s Answered
2026-08-18 14:58 0451987654 — — Support 0s Missed
2026-08-18 14:21 0393654371 108 Chris Palmer Accounts 9m 26s Answered
2026-08-18 14:16 0488620515 — — Accounts 0s Missed
2026-08-18 14:16 0282913228 105 Jessica Farrow Support 10s Answered
2026-08-18 14:15 0490075673 — — Support 0s Missed
2026-08-18 14:02 0467123456 101 Sarah Mitchell Accounts 5m 31s Answered
2026-08-18 14:01 0280619879 102 James Thornton Accounts 2m 57s Answered
2026-08-18 12:35 0467123456 108 Chris Palmer Sales 39s Answered
2026-08-18 12:32 0435140891 102 James Thornton Accounts 2m 17s Answered
2026-08-18 12:22 0490075673 108 Chris Palmer Sales 7m 6s Answered
2026-08-18 11:52 0421851591 — — Accounts 0s Missed
2026-08-18 11:50 0433464787 101 Sarah Mitchell Support 1m 45s Answered
2026-08-18 11:48 0431580696 107 Rebecca Stone Sales 47s Answered
2026-08-18 11:44 0424984905 108 Chris Palmer Accounts 2m 39s Answered
2026-08-18 11:26 0416875584 105 Jessica Farrow Support 1m 13s Answered
2026-08-18 11:05 0451296055 — — Accounts 0s Missed
2026-08-18 10:58 0439834312 103 Emily Clarke Accounts 5m 29s Answered
2026-08-18 10:58 0451897223 102 James Thornton Support 2m 52s Answered
2026-08-18 10:46 0731313848 107 Rebecca Stone Accounts 1m 44s Answered
2026-08-18 10:42 0731364369 106 Michael Nguyen Sales 6m 54s Answered
2026-08-18 10:35 0281242314 104 Daniel Webb Sales 4m 38s Answered
2026-08-18 10:27 0731560025 — — Support 0s Missed
2026-08-18 10:25 0413271224 103 Emily Clarke Support 1m 53s Answered
2026-08-18 10:24 0483654321 106 Michael Nguyen Accounts 11s Answered
2026-08-18 10:23 0412388100 108 Chris Palmer Support 5m 49s Answered
2026-08-18 10:12 0466233458 101 Sarah Mitchell Accounts 2m 20s Answered
2026-08-18 09:50 0281327383 — — Support 0s Missed
2026-08-18 09:41 0288001234 101 Sarah Mitchell Sales 6m 12s Answered
2026-08-18 09:35 0381998077 107 Rebecca Stone Support 1m 49s Answered
2026-08-18 09:34 0423551266 102 James Thornton Sales 9m 34s Answered
2026-08-18 09:30 0466730042 — — Sales 0s Missed
2026-08-18 09:19 0451336247 102 James Thornton Support 46s Answered
2026-08-18 09:12 0451987654 104 Daniel Webb Sales 4m 51s Answered
2026-08-18 08:27 0381998077 101 Sarah Mitchell Accounts 1m 57s Answered
2026-08-17 16:55 0413930734 102 James Thornton Accounts 15m 21s Answered
2026-08-17 16:41 0882771231 104 Daniel Webb Support 1m 16s Answered
2026-08-17 15:48 0488242183 105 Jessica Farrow Accounts 2m 33s Answered
2026-08-17 15:40 0733514527 104 Daniel Webb Accounts 5m 8s Answered
2026-08-17 15:28 0413204872 102 James Thornton Sales 1m 17s Answered
2026-08-17 15:20 0421481812 105 Jessica Farrow Support 3m 59s Answered
2026-08-17 14:55 0418255241 105 Jessica Farrow Support 4m 8s Answered
2026-08-17 14:44 0282569106 105 Jessica Farrow Sales 4m 26s Answered
2026-08-17 14:43 0392536686 102 James Thornton Accounts 5m 16s Answered
2026-08-17 14:30 0884548165 107 Rebecca Stone Support 7m 33s Answered
2026-08-17 14:29 0431314958 — — Sales 0s Missed
2026-08-17 14:20 0392001567 107 Rebecca Stone Sales 1m 47s Answered
2026-08-17 12:30 0483654321 107 Rebecca Stone Support 1m 6s Answered
2026-08-17 12:20 0392399542 107 Rebecca Stone Support 1m 42s Answered
2026-08-17 12:00 0423551266 101 Sarah Mitchell Support 6m 43s Answered
2026-08-17 11:29 0423551266 106 Michael Nguyen Support 7m 50s Answered
2026-08-17 11:27 0393904945 103 Emily Clarke Sales 17m 41s Answered
2026-08-17 11:26 0424918470 101 Sarah Mitchell Sales 3m 14s Answered
2026-08-17 11:25 0455124639 106 Michael Nguyen Support 19s Answered
2026-08-17 11:16 0433189776 — — Support 0s Missed
2026-08-17 11:03 0882871352 105 Jessica Farrow Accounts 2m 19s Answered
2026-08-17 11:03 0433158569 106 Michael Nguyen Sales 1m 39s Answered
2026-08-17 10:42 0483654321 104 Daniel Webb Sales 2m 13s Answered
2026-08-17 10:40 0412784281 107 Rebecca Stone Sales 24s Answered
2026-08-17 10:20 0428776543 — — Support 0s Missed
2026-08-17 10:16 0416770032 108 Chris Palmer Accounts 1m 18s Answered
2026-08-17 10:01 0415836519 105 Jessica Farrow Sales 3m 27s Answered
2026-08-17 09:50 0281116443 107 Rebecca Stone Sales 1m 55s Answered
2026-08-17 09:42 0455858159 108 Chris Palmer Accounts 2m 23s Answered
2026-08-17 09:33 0412388100 106 Michael Nguyen Support 1m 15s Answered
2026-08-17 09:31 0393210701 107 Rebecca Stone Accounts 1m 34s Answered
2026-08-17 09:21 0483654321 107 Rebecca Stone Sales 5m 33s Answered
2026-08-17 09:17 0428776543 105 Jessica Farrow Sales 3m 25s Answered
2026-08-17 09:12 0422335938 104 Daniel Webb Sales 2m 49s Answered
2026-08-17 09:11 0731658689 — — Accounts 0s Missed
2026-08-17 09:11 0414935592 102 James Thornton Sales 2m 18s Answered
2026-08-17 09:06 0466310612 102 James Thornton Accounts 3m 38s Answered
2026-08-17 09:04 0392001567 101 Sarah Mitchell Accounts 7m 43s Answered
2026-08-17 09:03 0481197170 103 Emily Clarke Sales 43s Answered

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
042877654322026-08-17 10:202026-08-20 10:31
041683369812026-08-23 16:472026-08-23 16:47
042478953212026-08-23 14:402026-08-23 14:40
046654651712026-08-22 09:532026-08-22 09:53
028076417812026-08-21 11:332026-08-21 11:33
039174571512026-08-21 10:302026-08-21 10:30
028233775912026-08-21 10:022026-08-21 10:02
028230045812026-08-21 08:512026-08-21 08:51
043119331712026-08-20 17:082026-08-20 17:08
039141587512026-08-20 16:002026-08-20 16:00
046695872512026-08-20 09:002026-08-20 09:00
043586838212026-08-19 15:202026-08-19 15:20
043333882112026-08-19 14:532026-08-19 14:53
039160959912026-08-19 14:412026-08-19 14:41
043557221912026-08-19 12:322026-08-19 12:32
048145316712026-08-19 12:062026-08-19 12:06
039200156712026-08-19 11:552026-08-19 11:55
041887386412026-08-19 11:552026-08-19 11:55
042467709912026-08-19 11:512026-08-19 11:51
045581666312026-08-19 11:042026-08-19 11:04
048172218312026-08-19 10:542026-08-19 10:54
043825477412026-08-19 10:532026-08-19 10:53
046166919412026-08-19 08:552026-08-19 08:55
041232825712026-08-18 16:362026-08-18 16:36
045198765412026-08-18 14:582026-08-18 14:58
048862051512026-08-18 14:162026-08-18 14:16
049007567312026-08-18 14:152026-08-18 14:15
042185159112026-08-18 11:522026-08-18 11:52
045129605512026-08-18 11:052026-08-18 11:05
073156002512026-08-18 10:272026-08-18 10:27
028132738312026-08-18 09:502026-08-18 09:50
046673004212026-08-18 09:302026-08-18 09:30
043131495812026-08-17 14:292026-08-17 14:29
043318977612026-08-17 11:162026-08-17 11:16
073165868912026-08-17 09:112026-08-17 09:11

Abandoned Calls

19.9%
Abandon Rate
36
Abandoned
181
Total Inbound
17s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun72514
Mon3541049
Tue309847
Wed1912839
Thu244735
Fri224834
Sat81110

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 102 James Thornton 1h 50m 251782
2 104 Daniel Webb 1h 45m 201731
3 106 Michael Nguyen 1h 37m 231943
4 103 Emily Clarke 1h 29m 211651
5 105 Jessica Farrow 1h 29m 282171
6 101 Sarah Mitchell 1h 20m 231942
7 108 Chris Palmer 1h 11m 191634
8 107 Rebecca Stone 50m 6s 252053

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 1919 0 100.0% 19s
102James Thornton 1717 0 100.0% 16s
103Emily Clarke 1616 0 100.0% 21s
104Daniel Webb 1717 0 100.0% 17s
105Jessica Farrow 2121 0 100.0% 16s
106Michael Nguyen 1919 0 100.0% 29s
107Rebecca Stone 2020 0 100.0% 14s
108Chris Palmer 1616 0 100.0% 23s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
101Sarah Mitchell 195 26.3%
105Jessica Farrow 214 19.0%
104Daniel Webb 172 11.8%
106Michael Nguyen 192 10.5%
108Chris Palmer 161 6.3%
103Emily Clarke 161 6.3%
102James Thornton 171 5.9%
107Rebecca Stone 201 5.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
101Sarah Mitchell27s
105Jessica Farrow11s
103Emily Clarke17s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
105Jessica Farrow30213m 20s72m 45s
107Rebecca Stone26202m 15s51m 0s
102James Thornton25173m 53s85m 32s
106Michael Nguyen24194m 52s41m 7s
101Sarah Mitchell24194m 4s440s
103Emily Clarke22164m 38s53m 6s
108Chris Palmer21164m 2s32m 14s
104Daniel Webb20175m 38s33m 9s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
039900112245m 1s20m 4s
088422334431m 12s3m 35s
073344556631m 13s3m 38s
028566778831m 43s5m 8s
073355667723m 0s6m 0s
045566778821m 23s2m 45s
130000123410s0s
088429908810s0s
088416887811m 10s1m 10s
0733803688119s19s

Internal Calls

17
Internal Calls
20m 53s
Total Duration
1m 14s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
108Chris Palmer44m 38s1m 10s
107Rebecca Stone33m 17s1m 6s
106Michael Nguyen34m 31s1m 30s
102James Thornton22m 10s1m 5s
101Sarah Mitchell21m 42s51s
105Jessica Farrow11m 8s1m 8s
104Daniel Webb11m 53s1m 53s
103Emily Clarke11m 34s1m 34s

Peak Concurrent Calls

3
Peak Concurrent
2026-08-17 11:29
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 0054539682h 41m3m 36s
Trunk 00640291152h 7m3m 11s
Trunk 00138317111h 33m2m 28s
Trunk 0043630661h 25m2m 23s
Trunk 0033529672h 20m4m 2s
Trunk 00234231171h 23m2m 27s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Sales645594m 22s
Accounts6044164m 6s
Support5746113m 36s

Daily Call Trend