| Date | Time | Caller Number | Answered By | Name | DID | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-04-26 | 14:29 | 0488909409 | 106 | Michael Nguyen | Accounts | 1m 21s | Answered |
| 2026-04-26 | 12:55 | 0461733558 | 101 | Sarah Mitchell | Sales | 2m 0s | Answered |
| 2026-04-26 | 11:31 | 0281542116 | — | — | Support | 0s | Missed |
| 2026-04-26 | 11:04 | 0428776543 | 107 | Rebecca Stone | Sales | 6m 20s | Answered |
| 2026-04-26 | 09:44 | 0391763379 | 107 | Rebecca Stone | Accounts | 17s | Answered |
| 2026-04-25 | 16:38 | 0428776543 | 101 | Sarah Mitchell | Accounts | 55s | Answered |
| 2026-04-25 | 15:22 | 0424375354 | 108 | Chris Palmer | Sales | 1m 46s | Answered |
| 2026-04-25 | 14:46 | 0882490892 | 103 | Emily Clarke | Sales | 4m 39s | Answered |
| 2026-04-25 | 14:25 | 0391734064 | 103 | Emily Clarke | Sales | 19m 33s | Answered |
| 2026-04-25 | 12:30 | 0392859772 | 101 | Sarah Mitchell | Support | 2m 26s | Answered |
| 2026-04-25 | 10:44 | 0483654321 | 101 | Sarah Mitchell | Sales | 8m 25s | Answered |
| 2026-04-25 | 10:39 | 0415997146 | — | — | Accounts | 0s | Missed |
| 2026-04-24 | 17:56 | 0884931783 | — | — | Sales | 0s | Missed |
| 2026-04-24 | 16:57 | 0421377786 | 106 | Michael Nguyen | Support | 2m 1s | Answered |
| 2026-04-24 | 16:36 | 0392001567 | — | — | Accounts | 0s | Missed |
| 2026-04-24 | 16:18 | 0461651273 | 107 | Rebecca Stone | Accounts | 3m 56s | Answered |
| 2026-04-24 | 16:01 | 0280758492 | 107 | Rebecca Stone | Support | 3m 0s | Answered |
| 2026-04-24 | 15:08 | 0731777712 | — | — | Support | 0s | Missed |
| 2026-04-24 | 14:46 | 0393931569 | 106 | Michael Nguyen | Accounts | 3m 51s | Answered |
| 2026-04-24 | 14:31 | 0415453403 | — | — | Support | 0s | Missed |
| 2026-04-24 | 14:08 | 0415189962 | 108 | Chris Palmer | Accounts | 19m 5s | Answered |
| 2026-04-24 | 13:59 | 0421165562 | — | — | Sales | 0s | Missed |
| 2026-04-24 | 13:53 | 0281260357 | 102 | James Thornton | Support | 6m 25s | Answered |
| 2026-04-24 | 13:36 | 0461390373 | 106 | Michael Nguyen | Accounts | 1m 51s | Answered |
| 2026-04-24 | 13:05 | 0451987654 | 103 | Emily Clarke | Sales | 1m 42s | Answered |
| 2026-04-24 | 12:50 | 0435688078 | 104 | Daniel Webb | Accounts | 20s | Answered |
| 2026-04-24 | 12:22 | 0392667195 | 103 | Emily Clarke | Accounts | 2m 45s | Answered |
| 2026-04-24 | 11:38 | 0381998077 | — | — | Support | 0s | Missed |
| 2026-04-24 | 11:32 | 0457922181 | 102 | James Thornton | Sales | 6m 31s | Answered |
| 2026-04-24 | 11:15 | 0412388100 | 105 | Jessica Farrow | Accounts | 1m 14s | Answered |
| 2026-04-24 | 11:04 | 0433494368 | — | — | Accounts | 0s | Missed |
| 2026-04-24 | 11:00 | 0882936488 | 108 | Chris Palmer | Sales | 7m 31s | Answered |
| 2026-04-24 | 10:44 | 0282310781 | 101 | Sarah Mitchell | Support | 1m 59s | Answered |
| 2026-04-24 | 10:36 | 0466278802 | 107 | Rebecca Stone | Sales | 25s | Answered |
| 2026-04-24 | 10:27 | 0438389907 | 108 | Chris Palmer | Accounts | 40s | Answered |
| 2026-04-24 | 09:47 | 0451651836 | 105 | Jessica Farrow | Support | 2m 58s | Answered |
| 2026-04-24 | 09:46 | 0467123456 | 106 | Michael Nguyen | Sales | 3m 38s | Answered |
| 2026-04-24 | 09:45 | 0455858159 | 102 | James Thornton | Support | 9m 14s | Answered |
| 2026-04-24 | 09:33 | 0466945219 | 108 | Chris Palmer | Accounts | 16s | Answered |
| 2026-04-24 | 09:04 | 0413487512 | — | — | Support | 0s | Missed |
| 2026-04-23 | 16:30 | 0282617881 | 108 | Chris Palmer | Support | 2m 27s | Answered |
| 2026-04-23 | 16:24 | 0393523302 | 102 | James Thornton | Accounts | 2m 21s | Answered |
| 2026-04-23 | 15:28 | 0483654321 | 103 | Emily Clarke | Sales | 12s | Answered |
| 2026-04-23 | 14:32 | 0467123456 | 108 | Chris Palmer | Accounts | 1m 55s | Answered |
| 2026-04-23 | 13:21 | 0435802249 | 101 | Sarah Mitchell | Accounts | 2m 11s | Answered |
| 2026-04-23 | 12:56 | 0455607616 | — | — | Sales | 0s | Missed |
| 2026-04-23 | 12:08 | 0461947750 | — | — | Accounts | 0s | Missed |
| 2026-04-23 | 11:52 | 0423551266 | — | — | Support | 0s | Missed |
| 2026-04-23 | 10:56 | 0451987654 | — | — | Accounts | 0s | Missed |
| 2026-04-23 | 10:48 | 0490075673 | 104 | Daniel Webb | Sales | 7m 18s | Answered |
| 2026-04-23 | 10:38 | 0392929097 | 107 | Rebecca Stone | Support | 8m 21s | Answered |
| 2026-04-23 | 10:33 | 0412388100 | 103 | Emily Clarke | Accounts | 2m 39s | Answered |
| 2026-04-23 | 10:30 | 0391297001 | 102 | James Thornton | Support | 2m 51s | Answered |
| 2026-04-23 | 10:15 | 0451442038 | 108 | Chris Palmer | Support | 6m 42s | Answered |
| 2026-04-23 | 10:02 | 0413159548 | 102 | James Thornton | Accounts | 7m 5s | Answered |
| 2026-04-23 | 09:56 | 0731878362 | 101 | Sarah Mitchell | Accounts | 14s | Answered |
| 2026-04-23 | 09:04 | 0451987654 | 108 | Chris Palmer | Accounts | 19s | Answered |
| 2026-04-22 | 16:12 | 0416620557 | 101 | Sarah Mitchell | Support | 7m 4s | Answered |
| 2026-04-22 | 16:11 | 0421481812 | 104 | Daniel Webb | Support | 3m 42s | Answered |
| 2026-04-22 | 16:10 | 0731423186 | 104 | Daniel Webb | Sales | 1m 1s | Answered |
| 2026-04-22 | 16:09 | 0392580116 | 108 | Chris Palmer | Sales | 7m 27s | Answered |
| 2026-04-22 | 16:09 | 0467123456 | 107 | Rebecca Stone | Support | 4m 11s | Answered |
| 2026-04-22 | 16:04 | 0433708743 | 107 | Rebecca Stone | Sales | 6m 27s | Answered |
| 2026-04-22 | 15:54 | 0280971193 | 101 | Sarah Mitchell | Sales | 4m 53s | Answered |
| 2026-04-22 | 15:37 | 0733241848 | 106 | Michael Nguyen | Sales | 2m 32s | Answered |
| 2026-04-22 | 15:26 | 0884273851 | 104 | Daniel Webb | Support | 2m 16s | Answered |
| 2026-04-22 | 15:23 | 0451987654 | 105 | Jessica Farrow | Sales | 4m 45s | Answered |
| 2026-04-22 | 15:20 | 0884394225 | 105 | Jessica Farrow | Support | 3m 6s | Answered |
| 2026-04-22 | 15:15 | 0451987654 | 106 | Michael Nguyen | Support | 1m 54s | Answered |
| 2026-04-22 | 15:04 | 0488853222 | 108 | Chris Palmer | Accounts | 5m 41s | Answered |
| 2026-04-22 | 14:55 | 0288001234 | 106 | Michael Nguyen | Support | 16m 7s | Answered |
| 2026-04-22 | 14:05 | 0281395973 | — | — | Support | 0s | Missed |
| 2026-04-22 | 14:00 | 0488701340 | 106 | Michael Nguyen | Sales | 2m 57s | Answered |
| 2026-04-22 | 13:50 | 0490075673 | 106 | Michael Nguyen | Accounts | 1m 42s | Answered |
| 2026-04-22 | 13:48 | 0438684836 | — | — | Accounts | 0s | Missed |
| 2026-04-22 | 13:20 | 0466618115 | 107 | Rebecca Stone | Support | 7m 48s | Answered |
| 2026-04-22 | 13:11 | 0488218266 | 106 | Michael Nguyen | Sales | 2m 48s | Answered |
| 2026-04-22 | 13:11 | 0466337094 | 107 | Rebecca Stone | Accounts | 2m 33s | Answered |
| 2026-04-22 | 12:56 | 0424979629 | 103 | Emily Clarke | Sales | 7m 32s | Answered |
| 2026-04-22 | 12:53 | 0466458859 | 108 | Chris Palmer | Accounts | 1m 18s | Answered |
| 2026-04-22 | 12:40 | 0884275602 | — | — | Accounts | 0s | Missed |
| 2026-04-22 | 12:27 | 0280797352 | 106 | Michael Nguyen | Accounts | 38s | Answered |
| 2026-04-22 | 12:20 | 0418921249 | 101 | Sarah Mitchell | Support | 3m 38s | Answered |
| 2026-04-22 | 11:52 | 0483654321 | 102 | James Thornton | Sales | 5m 48s | Answered |
| 2026-04-22 | 10:56 | 0455348882 | — | — | Sales | 0s | Missed |
| 2026-04-22 | 10:53 | 0421845043 | 107 | Rebecca Stone | Support | 3m 32s | Answered |
| 2026-04-22 | 10:53 | 0733715410 | 104 | Daniel Webb | Support | 5m 34s | Answered |
| 2026-04-22 | 10:43 | 0393110159 | 105 | Jessica Farrow | Accounts | 2m 0s | Answered |
| 2026-04-22 | 10:32 | 0421619250 | — | — | Support | 0s | Missed |
| 2026-04-22 | 10:16 | 0422250840 | — | — | Sales | 0s | Missed |
| 2026-04-22 | 10:05 | 0481712867 | — | — | Accounts | 0s | Missed |
| 2026-04-22 | 08:21 | 0414935592 | 106 | Michael Nguyen | Accounts | 5s | Answered |
| 2026-04-21 | 16:02 | 0433159608 | — | — | Support | 0s | Missed |
| 2026-04-21 | 15:30 | 0466183723 | — | — | Support | 0s | Missed |
| 2026-04-21 | 15:25 | 0282544235 | 103 | Emily Clarke | Support | 52s | Answered |
| 2026-04-21 | 15:21 | 0461554547 | 105 | Jessica Farrow | Support | 2m 23s | Answered |
| 2026-04-21 | 14:52 | 0412834364 | — | — | Accounts | 0s | Missed |
| 2026-04-21 | 14:49 | 0416358693 | 107 | Rebecca Stone | Support | 6m 1s | Answered |
| 2026-04-21 | 14:21 | 0466802824 | 101 | Sarah Mitchell | Accounts | 5m 13s | Answered |
| 2026-04-21 | 14:00 | 0281801161 | 102 | James Thornton | Accounts | 2m 47s | Answered |
| 2026-04-21 | 12:57 | 0391489962 | 106 | Michael Nguyen | Accounts | 7m 53s | Answered |
| 2026-04-21 | 12:36 | 0483654321 | — | — | Support | 0s | Missed |
| 2026-04-21 | 12:31 | 0422722915 | 105 | Jessica Farrow | Accounts | 2m 27s | Answered |
| 2026-04-21 | 12:04 | 0413866135 | 106 | Michael Nguyen | Sales | 59s | Answered |
| 2026-04-21 | 11:36 | 0416632202 | 102 | James Thornton | Support | 2m 44s | Answered |
| 2026-04-21 | 11:31 | 0433504475 | 103 | Emily Clarke | Accounts | 5m 42s | Answered |
| 2026-04-21 | 11:08 | 0882763909 | 102 | James Thornton | Accounts | 17s | Answered |
| 2026-04-21 | 10:57 | 0455101526 | 104 | Daniel Webb | Sales | 5m 43s | Answered |
| 2026-04-21 | 10:54 | 0422896435 | 104 | Daniel Webb | Sales | 2m 56s | Answered |
| 2026-04-21 | 10:44 | 0431191976 | 105 | Jessica Farrow | Support | 18m 56s | Answered |
| 2026-04-21 | 10:42 | 0435121178 | 105 | Jessica Farrow | Support | 5m 12s | Answered |
| 2026-04-21 | 10:22 | 0280709769 | — | — | Accounts | 0s | Missed |
| 2026-04-21 | 09:32 | 0381998077 | 103 | Emily Clarke | Support | 13m 28s | Answered |
| 2026-04-21 | 09:31 | 0428776543 | 102 | James Thornton | Support | 3m 1s | Answered |
| 2026-04-21 | 09:20 | 0483654321 | 104 | Daniel Webb | Support | 2m 42s | Answered |
| 2026-04-21 | 09:17 | 0733709961 | 101 | Sarah Mitchell | Sales | 9s | Answered |
| 2026-04-20 | 17:36 | 0393122029 | — | — | Sales | 0s | Missed |
| 2026-04-20 | 16:57 | 0439834312 | 102 | James Thornton | Sales | 8m 52s | Answered |
| 2026-04-20 | 16:11 | 0416182923 | 105 | Jessica Farrow | Accounts | 3m 53s | Answered |
| 2026-04-20 | 16:02 | 0423551266 | 102 | James Thornton | Support | 1m 17s | Answered |
| 2026-04-20 | 15:49 | 0414935592 | 105 | Jessica Farrow | Sales | 3m 14s | Answered |
| 2026-04-20 | 15:47 | 0422541628 | 107 | Rebecca Stone | Accounts | 2m 40s | Answered |
| 2026-04-20 | 15:18 | 0455335324 | 106 | Michael Nguyen | Sales | 2m 21s | Answered |
| 2026-04-20 | 15:05 | 0455351064 | — | — | Support | 0s | Missed |
| 2026-04-20 | 14:45 | 0467123456 | 103 | Emily Clarke | Sales | 2m 14s | Answered |
| 2026-04-20 | 14:45 | 0424400802 | 105 | Jessica Farrow | Support | 5m 34s | Answered |
| 2026-04-20 | 14:40 | 0428776543 | 102 | James Thornton | Support | 3m 44s | Answered |
| 2026-04-20 | 14:38 | 0466693947 | — | — | Accounts | 0s | Missed |
| 2026-04-20 | 14:17 | 0412917921 | 106 | Michael Nguyen | Accounts | 3m 57s | Answered |
| 2026-04-20 | 12:29 | 0483654321 | 106 | Michael Nguyen | Support | 2m 52s | Answered |
| 2026-04-20 | 12:29 | 0280738875 | 104 | Daniel Webb | Sales | 38s | Answered |
| 2026-04-20 | 12:16 | 0428776543 | 108 | Chris Palmer | Support | 38s | Answered |
| 2026-04-20 | 12:09 | 0451987654 | 103 | Emily Clarke | Accounts | 2m 23s | Answered |
| 2026-04-20 | 11:53 | 0423551266 | 102 | James Thornton | Support | 5m 12s | Answered |
| 2026-04-20 | 11:38 | 0282825794 | 102 | James Thornton | Accounts | 8s | Answered |
| 2026-04-20 | 11:33 | 0451156778 | 108 | Chris Palmer | Sales | 6m 46s | Answered |
| 2026-04-20 | 11:27 | 0439834312 | 105 | Jessica Farrow | Support | 5m 32s | Answered |
| 2026-04-20 | 11:14 | 0415637098 | 103 | Emily Clarke | Accounts | 54s | Answered |
| 2026-04-20 | 11:11 | 0416518795 | 104 | Daniel Webb | Accounts | 3m 12s | Answered |
| 2026-04-20 | 11:08 | 0281348813 | 106 | Michael Nguyen | Support | 7m 11s | Answered |
| 2026-04-20 | 11:03 | 0414935592 | 104 | Daniel Webb | Support | 7m 39s | Answered |
| 2026-04-20 | 10:10 | 0412388100 | — | — | Accounts | 0s | Missed |
| 2026-04-20 | 10:04 | 0415635331 | 101 | Sarah Mitchell | Accounts | 1m 37s | Answered |
| 2026-04-20 | 09:58 | 0731874521 | 104 | Daniel Webb | Sales | 1m 17s | Answered |
| 2026-04-20 | 09:57 | 0392391528 | 106 | Michael Nguyen | Accounts | 5m 23s | Answered |
| 2026-04-20 | 09:41 | 0424634558 | — | — | Sales | 0s | Missed |
| 2026-04-20 | 09:32 | 0421481812 | 108 | Chris Palmer | Accounts | 53s | Answered |
| 2026-04-20 | 09:22 | 0423551266 | 107 | Rebecca Stone | Support | 11m 40s | Answered |
| 2026-04-20 | 09:21 | 0288001234 | 105 | Jessica Farrow | Support | 5s | Answered |
| 2026-04-20 | 09:02 | 0439834312 | 104 | Daniel Webb | Sales | 7m 46s | Answered |
| 2026-04-20 | 08:00 | 0466187873 | 102 | James Thornton | Sales | 38s | Answered |
| Date | Time | Ext | Name | Dialled | Duration | Status |
|---|---|---|---|---|---|---|
| 2026-04-25 | 15:06 | 103 | Emily Clarke | 0884223344 | 1m 33s | Connected |
| 2026-04-25 | 10:51 | 103 | Emily Clarke | 0457571044 | 1m 11s | Connected |
| 2026-04-25 | 10:45 | 104 | Daniel Webb | 0393685723 | 1m 2s | Connected |
| 2026-04-25 | 10:27 | 103 | Emily Clarke | 0884922300 | 1m 27s | Connected |
| 2026-04-24 | 16:50 | 107 | Rebecca Stone | 0733219271 | 10m 58s | Connected |
| 2026-04-24 | 16:11 | 101 | Sarah Mitchell | 0433670922 | 0s | No Answer |
| 2026-04-24 | 11:02 | 105 | Jessica Farrow | 0393515309 | 10m 36s | Connected |
| 2026-04-24 | 10:31 | 106 | Michael Nguyen | 0412345678 | 30s | Connected |
| 2026-04-24 | 10:02 | 103 | Emily Clarke | 0884341766 | 0s | No Answer |
| 2026-04-24 | 09:32 | 106 | Michael Nguyen | 0733556677 | 5s | Connected |
| 2026-04-23 | 11:43 | 101 | Sarah Mitchell | 0424535487 | 1m 48s | Connected |
| 2026-04-23 | 11:38 | 103 | Emily Clarke | 0282191900 | 3m 36s | Connected |
| 2026-04-23 | 09:56 | 105 | Jessica Farrow | 0393907661 | 18s | Connected |
| 2026-04-23 | 09:16 | 106 | Michael Nguyen | 0457103400 | 0s | No Answer |
| 2026-04-22 | 16:47 | 108 | Chris Palmer | 0288551234 | 9m 49s | Connected |
| 2026-04-22 | 15:18 | 107 | Rebecca Stone | 0413804042 | 5m 15s | Connected |
| 2026-04-22 | 14:30 | 107 | Rebecca Stone | 0391734780 | 4m 1s | Connected |
| 2026-04-22 | 10:18 | 106 | Michael Nguyen | 0422468101 | 4m 42s | Connected |
| 2026-04-22 | 10:06 | 103 | Emily Clarke | 0280573520 | 14m 7s | Connected |
| 2026-04-22 | 08:11 | 108 | Chris Palmer | 0281928315 | 1m 53s | Connected |
| 2026-04-21 | 16:52 | 102 | James Thornton | 0282731440 | 57s | Connected |
| 2026-04-21 | 16:07 | 108 | Chris Palmer | 0884494245 | 3m 26s | Connected |
| 2026-04-21 | 14:52 | 106 | Michael Nguyen | 0733556677 | 2m 29s | Connected |
| 2026-04-21 | 14:14 | 104 | Daniel Webb | 0455820656 | 2s | Connected |
| 2026-04-21 | 12:41 | 108 | Chris Palmer | 0391941497 | 13m 15s | Connected |
| 2026-04-21 | 11:58 | 103 | Emily Clarke | 0466301744 | 1m 56s | Connected |
| 2026-04-21 | 11:41 | 105 | Jessica Farrow | 0280149667 | 1m 40s | Connected |
| 2026-04-21 | 11:12 | 102 | James Thornton | 0733445566 | 5m 24s | Connected |
| 2026-04-21 | 10:38 | 104 | Daniel Webb | 0438865334 | 58s | Connected |
| 2026-04-21 | 10:03 | 107 | Rebecca Stone | 0433958155 | 2m 37s | Connected |
| 2026-04-20 | 14:42 | 108 | Chris Palmer | 0412914050 | 0s | No Answer |
| 2026-04-20 | 13:15 | 102 | James Thornton | 0285667788 | 1m 35s | Connected |
| 2026-04-20 | 12:39 | 103 | Emily Clarke | 0394667890 | 4m 2s | Connected |
| 2026-04-20 | 11:25 | 104 | Daniel Webb | 0285667788 | 4m 50s | Connected |
| 2026-04-20 | 09:43 | 103 | Emily Clarke | 0399001122 | 2m 35s | Connected |
| Date | Time | Type | From / To | Ext | Name | Duration | Status |
|---|---|---|---|---|---|---|---|
| 2026-04-26 | 14:29 | IB | 0488909409 | 106 | Michael Nguyen | 1m 21s | OK |
| 2026-04-26 | 12:55 | IB | 0461733558 | 101 | Sarah Mitchell | 2m 0s | OK |
| 2026-04-26 | 11:31 | IB | 0281542116 | — | — | 0s | Missed |
| 2026-04-26 | 11:04 | IB | 0428776543 | 107 | Rebecca Stone | 6m 20s | OK |
| 2026-04-26 | 09:44 | IB | 0391763379 | 107 | Rebecca Stone | 17s | OK |
| 2026-04-25 | 16:38 | IB | 0428776543 | 101 | Sarah Mitchell | 55s | OK |
| 2026-04-25 | 15:22 | IB | 0424375354 | 108 | Chris Palmer | 1m 46s | OK |
| 2026-04-25 | 15:06 | OB | 0884223344 | 103 | Emily Clarke | 1m 33s | OK |
| 2026-04-25 | 14:46 | IB | 0882490892 | 103 | Emily Clarke | 4m 39s | OK |
| 2026-04-25 | 14:25 | IB | 0391734064 | 103 | Emily Clarke | 19m 33s | OK |
| 2026-04-25 | 12:30 | IB | 0392859772 | 101 | Sarah Mitchell | 2m 26s | OK |
| 2026-04-25 | 10:51 | OB | 0457571044 | 103 | Emily Clarke | 1m 11s | OK |
| 2026-04-25 | 10:46 | IC | — | 108 | Chris Palmer | 1m 37s | OK |
| 2026-04-25 | 10:45 | OB | 0393685723 | 104 | Daniel Webb | 1m 2s | OK |
| 2026-04-25 | 10:44 | IB | 0483654321 | 101 | Sarah Mitchell | 8m 25s | OK |
| 2026-04-25 | 10:39 | IB | 0415997146 | — | — | 0s | Missed |
| 2026-04-25 | 10:27 | OB | 0884922300 | 103 | Emily Clarke | 1m 27s | OK |
| 2026-04-25 | 09:13 | IC | — | 104 | Daniel Webb | 1m 51s | OK |
| 2026-04-24 | 17:56 | IB | 0884931783 | — | — | 0s | Missed |
| 2026-04-24 | 16:57 | TF | 0421377786 | 106 | Michael Nguyen | 2m 1s | OK |
| 2026-04-24 | 16:50 | OB | 0733219271 | 107 | Rebecca Stone | 10m 58s | OK |
| 2026-04-24 | 16:36 | IB | 0392001567 | — | — | 0s | Missed |
| 2026-04-24 | 16:18 | IB | 0461651273 | 107 | Rebecca Stone | 3m 56s | OK |
| 2026-04-24 | 16:11 | OB | 0433670922 | 101 | Sarah Mitchell | 0s | Missed |
| 2026-04-24 | 16:01 | IB | 0280758492 | 107 | Rebecca Stone | 3m 0s | OK |
| 2026-04-24 | 15:08 | IB | 0731777712 | — | — | 0s | Missed |
| 2026-04-24 | 14:46 | IB | 0393931569 | 106 | Michael Nguyen | 3m 51s | OK |
| 2026-04-24 | 14:31 | IB | 0415453403 | — | — | 0s | Missed |
| 2026-04-24 | 14:10 | IC | — | 105 | Jessica Farrow | 40s | OK |
| 2026-04-24 | 14:08 | IB | 0415189962 | 108 | Chris Palmer | 19m 5s | OK |
| 2026-04-24 | 13:59 | IB | 0421165562 | — | — | 0s | Missed |
| 2026-04-24 | 13:53 | IB | 0281260357 | 102 | James Thornton | 6m 25s | OK |
| 2026-04-24 | 13:36 | IB | 0461390373 | 106 | Michael Nguyen | 1m 51s | OK |
| 2026-04-24 | 13:06 | IC | — | 107 | Rebecca Stone | 1m 39s | OK |
| 2026-04-24 | 13:05 | IB | 0451987654 | 103 | Emily Clarke | 1m 42s | OK |
| 2026-04-24 | 12:50 | IB | 0435688078 | 104 | Daniel Webb | 20s | OK |
| 2026-04-24 | 12:22 | IB | 0392667195 | 103 | Emily Clarke | 2m 45s | OK |
| 2026-04-24 | 11:38 | IB | 0381998077 | — | — | 0s | Missed |
| 2026-04-24 | 11:32 | IB | 0457922181 | 102 | James Thornton | 6m 31s | OK |
| 2026-04-24 | 11:15 | IB | 0412388100 | 105 | Jessica Farrow | 1m 14s | OK |
| 2026-04-24 | 11:04 | IB | 0433494368 | — | — | 0s | Missed |
| 2026-04-24 | 11:02 | OB | 0393515309 | 105 | Jessica Farrow | 10m 36s | OK |
| 2026-04-24 | 11:00 | IB | 0882936488 | 108 | Chris Palmer | 7m 31s | OK |
| 2026-04-24 | 10:56 | IC | — | 103 | Emily Clarke | 1m 31s | OK |
| 2026-04-24 | 10:44 | IB | 0282310781 | 101 | Sarah Mitchell | 1m 59s | OK |
| 2026-04-24 | 10:36 | IB | 0466278802 | 107 | Rebecca Stone | 25s | OK |
| 2026-04-24 | 10:31 | OB | 0412345678 | 106 | Michael Nguyen | 30s | OK |
| 2026-04-24 | 10:27 | IB | 0438389907 | 108 | Chris Palmer | 40s | OK |
| 2026-04-24 | 10:02 | OB | 0884341766 | 103 | Emily Clarke | 0s | Missed |
| 2026-04-24 | 09:47 | IB | 0451651836 | 105 | Jessica Farrow | 2m 58s | OK |
| 2026-04-24 | 09:46 | IB | 0467123456 | 106 | Michael Nguyen | 3m 38s | OK |
| 2026-04-24 | 09:45 | IB | 0455858159 | 102 | James Thornton | 9m 14s | OK |
| 2026-04-24 | 09:33 | IB | 0466945219 | 108 | Chris Palmer | 16s | OK |
| 2026-04-24 | 09:32 | OB | 0733556677 | 106 | Michael Nguyen | 5s | OK |
| 2026-04-24 | 09:04 | IB | 0413487512 | — | — | 0s | Missed |
| 2026-04-23 | 16:34 | IC | — | 102 | James Thornton | 1m 44s | OK |
| 2026-04-23 | 16:30 | IB | 0282617881 | 108 | Chris Palmer | 2m 27s | OK |
| 2026-04-23 | 16:24 | IB | 0393523302 | 102 | James Thornton | 2m 21s | OK |
| 2026-04-23 | 15:28 | TF | 0483654321 | 103 | Emily Clarke | 12s | OK |
| 2026-04-23 | 14:32 | IB | 0467123456 | 108 | Chris Palmer | 1m 55s | OK |
| 2026-04-23 | 13:21 | IB | 0435802249 | 101 | Sarah Mitchell | 2m 11s | OK |
| 2026-04-23 | 12:56 | IB | 0455607616 | — | — | 0s | Missed |
| 2026-04-23 | 12:08 | IB | 0461947750 | — | — | 0s | Missed |
| 2026-04-23 | 11:52 | IB | 0423551266 | — | — | 0s | Missed |
| 2026-04-23 | 11:43 | OB | 0424535487 | 101 | Sarah Mitchell | 1m 48s | OK |
| 2026-04-23 | 11:38 | OB | 0282191900 | 103 | Emily Clarke | 3m 36s | OK |
| 2026-04-23 | 10:56 | IB | 0451987654 | — | — | 0s | Missed |
| 2026-04-23 | 10:48 | IB | 0490075673 | 104 | Daniel Webb | 7m 18s | OK |
| 2026-04-23 | 10:38 | IB | 0392929097 | 107 | Rebecca Stone | 8m 21s | OK |
| 2026-04-23 | 10:33 | IB | 0412388100 | 103 | Emily Clarke | 2m 39s | OK |
| 2026-04-23 | 10:30 | IB | 0391297001 | 102 | James Thornton | 2m 51s | OK |
| 2026-04-23 | 10:15 | IB | 0451442038 | 108 | Chris Palmer | 6m 42s | OK |
| 2026-04-23 | 10:02 | IB | 0413159548 | 102 | James Thornton | 7m 5s | OK |
| 2026-04-23 | 09:56 | IB | 0731878362 | 101 | Sarah Mitchell | 14s | OK |
| 2026-04-23 | 09:56 | OB | 0393907661 | 105 | Jessica Farrow | 18s | OK |
| 2026-04-23 | 09:16 | OB | 0457103400 | 106 | Michael Nguyen | 0s | Missed |
| 2026-04-23 | 09:04 | IB | 0451987654 | 108 | Chris Palmer | 19s | OK |
| 2026-04-22 | 16:47 | OB | 0288551234 | 108 | Chris Palmer | 9m 49s | OK |
| 2026-04-22 | 16:12 | IB | 0416620557 | 101 | Sarah Mitchell | 7m 4s | OK |
| 2026-04-22 | 16:11 | IB | 0421481812 | 104 | Daniel Webb | 3m 42s | OK |
| 2026-04-22 | 16:10 | IB | 0731423186 | 104 | Daniel Webb | 1m 1s | OK |
| 2026-04-22 | 16:09 | IB | 0392580116 | 108 | Chris Palmer | 7m 27s | OK |
| 2026-04-22 | 16:09 | IB | 0467123456 | 107 | Rebecca Stone | 4m 11s | OK |
| 2026-04-22 | 16:04 | IB | 0433708743 | 107 | Rebecca Stone | 6m 27s | OK |
| 2026-04-22 | 15:54 | TF | 0280971193 | 101 | Sarah Mitchell | 4m 53s | OK |
| 2026-04-22 | 15:37 | IB | 0733241848 | 106 | Michael Nguyen | 2m 32s | OK |
| 2026-04-22 | 15:26 | IB | 0884273851 | 104 | Daniel Webb | 2m 16s | OK |
| 2026-04-22 | 15:23 | IB | 0451987654 | 105 | Jessica Farrow | 4m 45s | OK |
| 2026-04-22 | 15:20 | IB | 0884394225 | 105 | Jessica Farrow | 3m 6s | OK |
| 2026-04-22 | 15:18 | OB | 0413804042 | 107 | Rebecca Stone | 5m 15s | OK |
| 2026-04-22 | 15:15 | IB | 0451987654 | 106 | Michael Nguyen | 1m 54s | OK |
| 2026-04-22 | 15:04 | IB | 0488853222 | 108 | Chris Palmer | 5m 41s | OK |
| 2026-04-22 | 14:55 | IB | 0288001234 | 106 | Michael Nguyen | 16m 7s | OK |
| 2026-04-22 | 14:30 | OB | 0391734780 | 107 | Rebecca Stone | 4m 1s | OK |
| 2026-04-22 | 14:05 | IB | 0281395973 | — | — | 0s | Missed |
| 2026-04-22 | 14:00 | IB | 0488701340 | 106 | Michael Nguyen | 2m 57s | OK |
| 2026-04-22 | 13:50 | TF | 0490075673 | 106 | Michael Nguyen | 1m 42s | OK |
| 2026-04-22 | 13:48 | IB | 0438684836 | — | — | 0s | Missed |
| 2026-04-22 | 13:20 | IB | 0466618115 | 107 | Rebecca Stone | 7m 48s | OK |
| 2026-04-22 | 13:11 | TF | 0488218266 | 106 | Michael Nguyen | 2m 48s | OK |
| 2026-04-22 | 13:11 | IB | 0466337094 | 107 | Rebecca Stone | 2m 33s | OK |
| 2026-04-22 | 12:56 | IB | 0424979629 | 103 | Emily Clarke | 7m 32s | OK |
| 2026-04-22 | 12:53 | IB | 0466458859 | 108 | Chris Palmer | 1m 18s | OK |
| 2026-04-22 | 12:40 | IB | 0884275602 | — | — | 0s | Missed |
| 2026-04-22 | 12:27 | IB | 0280797352 | 106 | Michael Nguyen | 38s | OK |
| 2026-04-22 | 12:20 | IB | 0418921249 | 101 | Sarah Mitchell | 3m 38s | OK |
| 2026-04-22 | 11:52 | IB | 0483654321 | 102 | James Thornton | 5m 48s | OK |
| 2026-04-22 | 11:33 | IC | — | 103 | Emily Clarke | 21s | OK |
| 2026-04-22 | 10:56 | IB | 0455348882 | — | — | 0s | Missed |
| 2026-04-22 | 10:53 | IB | 0421845043 | 107 | Rebecca Stone | 3m 32s | OK |
| 2026-04-22 | 10:53 | IB | 0733715410 | 104 | Daniel Webb | 5m 34s | OK |
| 2026-04-22 | 10:43 | IB | 0393110159 | 105 | Jessica Farrow | 2m 0s | OK |
| 2026-04-22 | 10:32 | IB | 0421619250 | — | — | 0s | Missed |
| 2026-04-22 | 10:18 | OB | 0422468101 | 106 | Michael Nguyen | 4m 42s | OK |
| 2026-04-22 | 10:16 | IB | 0422250840 | — | — | 0s | Missed |
| 2026-04-22 | 10:06 | OB | 0280573520 | 103 | Emily Clarke | 14m 7s | OK |
| 2026-04-22 | 10:05 | IB | 0481712867 | — | — | 0s | Missed |
| 2026-04-22 | 08:21 | IB | 0414935592 | 106 | Michael Nguyen | 5s | OK |
| 2026-04-22 | 08:11 | OB | 0281928315 | 108 | Chris Palmer | 1m 53s | OK |
| 2026-04-21 | 16:52 | OB | 0282731440 | 102 | James Thornton | 57s | OK |
| 2026-04-21 | 16:07 | OB | 0884494245 | 108 | Chris Palmer | 3m 26s | OK |
| 2026-04-21 | 16:02 | IB | 0433159608 | — | — | 0s | Missed |
| 2026-04-21 | 15:46 | IC | — | 105 | Jessica Farrow | 1m 34s | OK |
| 2026-04-21 | 15:30 | IB | 0466183723 | — | — | 0s | Missed |
| 2026-04-21 | 15:25 | IB | 0282544235 | 103 | Emily Clarke | 52s | OK |
| 2026-04-21 | 15:21 | IB | 0461554547 | 105 | Jessica Farrow | 2m 23s | OK |
| 2026-04-21 | 15:01 | IC | — | 101 | Sarah Mitchell | 13s | OK |
| 2026-04-21 | 14:52 | IC | — | 107 | Rebecca Stone | 1m 2s | OK |
| 2026-04-21 | 14:52 | IB | 0412834364 | — | — | 0s | Missed |
| 2026-04-21 | 14:52 | OB | 0733556677 | 106 | Michael Nguyen | 2m 29s | OK |
| 2026-04-21 | 14:49 | IB | 0416358693 | 107 | Rebecca Stone | 6m 1s | OK |
| 2026-04-21 | 14:23 | IC | — | 102 | James Thornton | 20s | OK |
| 2026-04-21 | 14:21 | IB | 0466802824 | 101 | Sarah Mitchell | 5m 13s | OK |
| 2026-04-21 | 14:14 | OB | 0455820656 | 104 | Daniel Webb | 2s | OK |
| 2026-04-21 | 14:00 | IB | 0281801161 | 102 | James Thornton | 2m 47s | OK |
| 2026-04-21 | 12:57 | IB | 0391489962 | 106 | Michael Nguyen | 7m 53s | OK |
| 2026-04-21 | 12:41 | OB | 0391941497 | 108 | Chris Palmer | 13m 15s | OK |
| 2026-04-21 | 12:36 | IB | 0483654321 | — | — | 0s | Missed |
| 2026-04-21 | 12:31 | IB | 0422722915 | 105 | Jessica Farrow | 2m 27s | OK |
| 2026-04-21 | 12:04 | IB | 0413866135 | 106 | Michael Nguyen | 59s | OK |
| 2026-04-21 | 11:58 | OB | 0466301744 | 103 | Emily Clarke | 1m 56s | OK |
| 2026-04-21 | 11:41 | OB | 0280149667 | 105 | Jessica Farrow | 1m 40s | OK |
| 2026-04-21 | 11:36 | TF | 0416632202 | 102 | James Thornton | 2m 44s | OK |
| 2026-04-21 | 11:31 | IB | 0433504475 | 103 | Emily Clarke | 5m 42s | OK |
| 2026-04-21 | 11:12 | OB | 0733445566 | 102 | James Thornton | 5m 24s | OK |
| 2026-04-21 | 11:08 | TF | 0882763909 | 102 | James Thornton | 17s | OK |
| 2026-04-21 | 10:57 | TF | 0455101526 | 104 | Daniel Webb | 5m 43s | OK |
| 2026-04-21 | 10:54 | IB | 0422896435 | 104 | Daniel Webb | 2m 56s | OK |
| 2026-04-21 | 10:44 | IB | 0431191976 | 105 | Jessica Farrow | 18m 56s | OK |
| 2026-04-21 | 10:42 | IB | 0435121178 | 105 | Jessica Farrow | 5m 12s | OK |
| 2026-04-21 | 10:38 | OB | 0438865334 | 104 | Daniel Webb | 58s | OK |
| 2026-04-21 | 10:22 | IB | 0280709769 | — | — | 0s | Missed |
| 2026-04-21 | 10:03 | OB | 0433958155 | 107 | Rebecca Stone | 2m 37s | OK |
| 2026-04-21 | 09:32 | IB | 0381998077 | 103 | Emily Clarke | 13m 28s | OK |
| 2026-04-21 | 09:31 | IB | 0428776543 | 102 | James Thornton | 3m 1s | OK |
| 2026-04-21 | 09:20 | IB | 0483654321 | 104 | Daniel Webb | 2m 42s | OK |
| 2026-04-21 | 09:17 | IB | 0733709961 | 101 | Sarah Mitchell | 9s | OK |
| 2026-04-20 | 17:36 | IB | 0393122029 | — | — | 0s | Missed |
| 2026-04-20 | 16:57 | TF | 0439834312 | 102 | James Thornton | 8m 52s | OK |
| 2026-04-20 | 16:11 | IB | 0416182923 | 105 | Jessica Farrow | 3m 53s | OK |
| 2026-04-20 | 16:02 | IB | 0423551266 | 102 | James Thornton | 1m 17s | OK |
| 2026-04-20 | 15:49 | IB | 0414935592 | 105 | Jessica Farrow | 3m 14s | OK |
| 2026-04-20 | 15:47 | IB | 0422541628 | 107 | Rebecca Stone | 2m 40s | OK |
| 2026-04-20 | 15:18 | IB | 0455335324 | 106 | Michael Nguyen | 2m 21s | OK |
| 2026-04-20 | 15:05 | IB | 0455351064 | — | — | 0s | Missed |
| 2026-04-20 | 14:45 | IB | 0467123456 | 103 | Emily Clarke | 2m 14s | OK |
| 2026-04-20 | 14:45 | IB | 0424400802 | 105 | Jessica Farrow | 5m 34s | OK |
| 2026-04-20 | 14:42 | OB | 0412914050 | 108 | Chris Palmer | 0s | Missed |
| 2026-04-20 | 14:40 | IB | 0428776543 | 102 | James Thornton | 3m 44s | OK |
| 2026-04-20 | 14:38 | IB | 0466693947 | — | — | 0s | Missed |
| 2026-04-20 | 14:17 | IB | 0412917921 | 106 | Michael Nguyen | 3m 57s | OK |
| 2026-04-20 | 13:15 | OB | 0285667788 | 102 | James Thornton | 1m 35s | OK |
| 2026-04-20 | 12:39 | OB | 0394667890 | 103 | Emily Clarke | 4m 2s | OK |
| 2026-04-20 | 12:29 | IB | 0483654321 | 106 | Michael Nguyen | 2m 52s | OK |
| 2026-04-20 | 12:29 | IB | 0280738875 | 104 | Daniel Webb | 38s | OK |
| 2026-04-20 | 12:16 | IB | 0428776543 | 108 | Chris Palmer | 38s | OK |
| 2026-04-20 | 12:09 | IB | 0451987654 | 103 | Emily Clarke | 2m 23s | OK |
| 2026-04-20 | 11:53 | IB | 0423551266 | 102 | James Thornton | 5m 12s | OK |
| 2026-04-20 | 11:38 | IB | 0282825794 | 102 | James Thornton | 8s | OK |
| 2026-04-20 | 11:33 | IB | 0451156778 | 108 | Chris Palmer | 6m 46s | OK |
| 2026-04-20 | 11:27 | IB | 0439834312 | 105 | Jessica Farrow | 5m 32s | OK |
| 2026-04-20 | 11:25 | OB | 0285667788 | 104 | Daniel Webb | 4m 50s | OK |
| 2026-04-20 | 11:14 | IB | 0415637098 | 103 | Emily Clarke | 54s | OK |
| 2026-04-20 | 11:11 | IB | 0416518795 | 104 | Daniel Webb | 3m 12s | OK |
| 2026-04-20 | 11:08 | TF | 0281348813 | 106 | Michael Nguyen | 7m 11s | OK |
| 2026-04-20 | 11:03 | IB | 0414935592 | 104 | Daniel Webb | 7m 39s | OK |
| 2026-04-20 | 10:10 | IB | 0412388100 | — | — | 0s | Missed |
| 2026-04-20 | 10:04 | IB | 0415635331 | 101 | Sarah Mitchell | 1m 37s | OK |
| 2026-04-20 | 09:58 | IB | 0731874521 | 104 | Daniel Webb | 1m 17s | OK |
| 2026-04-20 | 09:57 | IB | 0392391528 | 106 | Michael Nguyen | 5m 23s | OK |
| 2026-04-20 | 09:44 | IC | — | 102 | James Thornton | 1m 40s | OK |
| 2026-04-20 | 09:43 | OB | 0399001122 | 103 | Emily Clarke | 2m 35s | OK |
| 2026-04-20 | 09:41 | IB | 0424634558 | — | — | 0s | Missed |
| 2026-04-20 | 09:32 | IB | 0421481812 | 108 | Chris Palmer | 53s | OK |
| 2026-04-20 | 09:22 | IB | 0423551266 | 107 | Rebecca Stone | 11m 40s | OK |
| 2026-04-20 | 09:21 | IB | 0288001234 | 105 | Jessica Farrow | 5s | OK |
| 2026-04-20 | 09:02 | IB | 0439834312 | 104 | Daniel Webb | 7m 46s | OK |
| 2026-04-20 | 08:00 | IB | 0466187873 | 102 | James Thornton | 38s | OK |
| Number | Missed Count | First Missed | Last Missed |
|---|---|---|---|
| 0281542116 | 1 | 2026-04-26 11:31 | 2026-04-26 11:31 |
| 0415997146 | 1 | 2026-04-25 10:39 | 2026-04-25 10:39 |
| 0884931783 | 1 | 2026-04-24 17:56 | 2026-04-24 17:56 |
| 0392001567 | 1 | 2026-04-24 16:36 | 2026-04-24 16:36 |
| 0731777712 | 1 | 2026-04-24 15:08 | 2026-04-24 15:08 |
| 0415453403 | 1 | 2026-04-24 14:31 | 2026-04-24 14:31 |
| 0421165562 | 1 | 2026-04-24 13:59 | 2026-04-24 13:59 |
| 0381998077 | 1 | 2026-04-24 11:38 | 2026-04-24 11:38 |
| 0433494368 | 1 | 2026-04-24 11:04 | 2026-04-24 11:04 |
| 0413487512 | 1 | 2026-04-24 09:04 | 2026-04-24 09:04 |
| 0455607616 | 1 | 2026-04-23 12:56 | 2026-04-23 12:56 |
| 0461947750 | 1 | 2026-04-23 12:08 | 2026-04-23 12:08 |
| 0423551266 | 1 | 2026-04-23 11:52 | 2026-04-23 11:52 |
| 0451987654 | 1 | 2026-04-23 10:56 | 2026-04-23 10:56 |
| 0281395973 | 1 | 2026-04-22 14:05 | 2026-04-22 14:05 |
| 0438684836 | 1 | 2026-04-22 13:48 | 2026-04-22 13:48 |
| 0884275602 | 1 | 2026-04-22 12:40 | 2026-04-22 12:40 |
| 0455348882 | 1 | 2026-04-22 10:56 | 2026-04-22 10:56 |
| 0421619250 | 1 | 2026-04-22 10:32 | 2026-04-22 10:32 |
| 0422250840 | 1 | 2026-04-22 10:16 | 2026-04-22 10:16 |
| 0481712867 | 1 | 2026-04-22 10:05 | 2026-04-22 10:05 |
| 0433159608 | 1 | 2026-04-21 16:02 | 2026-04-21 16:02 |
| 0466183723 | 1 | 2026-04-21 15:30 | 2026-04-21 15:30 |
| 0412834364 | 1 | 2026-04-21 14:52 | 2026-04-21 14:52 |
| 0483654321 | 1 | 2026-04-21 12:36 | 2026-04-21 12:36 |
| 0280709769 | 1 | 2026-04-21 10:22 | 2026-04-21 10:22 |
| 0393122029 | 1 | 2026-04-20 17:36 | 2026-04-20 17:36 |
| 0455351064 | 1 | 2026-04-20 15:05 | 2026-04-20 15:05 |
| 0466693947 | 1 | 2026-04-20 14:38 | 2026-04-20 14:38 |
| 0412388100 | 1 | 2026-04-20 10:10 | 2026-04-20 10:10 |
| 0424634558 | 1 | 2026-04-20 09:41 | 2026-04-20 09:41 |
| Day | Answered | Missed | Outbound | Total |
|---|---|---|---|---|
| Sun | 4 | 1 | 0 | 5 |
| Mon | 30 | 5 | 5 | 40 |
| Tue | 19 | 5 | 10 | 34 |
| Wed | 28 | 7 | 6 | 41 |
| Thu | 13 | 4 | 4 | 21 |
| Fri | 20 | 8 | 6 | 34 |
| Sat | 6 | 1 | 4 | 11 |
| # | Ext | Name | Talk Time | Total | Inbound | Outbound | Internal |
|---|---|---|---|---|---|---|---|
| 1 | 103 | Emily Clarke | 1h 35m | 21 | 13 | 8 | 2 |
| 2 | 108 | Chris Palmer | 1h 31m | 19 | 15 | 4 | 1 |
| 3 | 107 | Rebecca Stone | 1h 30m | 18 | 14 | 4 | 2 |
| 4 | 106 | Michael Nguyen | 1h 19m | 24 | 20 | 4 | 0 |
| 5 | 102 | James Thornton | 1h 16m | 20 | 17 | 3 | 3 |
| 6 | 105 | Jessica Farrow | 1h 13m | 17 | 14 | 3 | 2 |
| 7 | 104 | Daniel Webb | 58m 56s | 18 | 14 | 4 | 1 |
| 8 | 101 | Sarah Mitchell | 42m 32s | 14 | 13 | 1 | 1 |
| Ext | Name | Total IB | Answered | Missed | Answer Rate | Avg Answer Time |
|---|---|---|---|---|---|---|
| 101 | Sarah Mitchell | 13 | 13 | 0 | 100.0% | 20s |
| 102 | James Thornton | 17 | 17 | 0 | 100.0% | 24s |
| 103 | Emily Clarke | 13 | 13 | 0 | 100.0% | 18s |
| 104 | Daniel Webb | 14 | 14 | 0 | 100.0% | 19s |
| 105 | Jessica Farrow | 14 | 14 | 0 | 100.0% | 19s |
| 106 | Michael Nguyen | 20 | 20 | 0 | 100.0% | 20s |
| 107 | Rebecca Stone | 14 | 14 | 0 | 100.0% | 18s |
| 108 | Chris Palmer | 15 | 15 | 0 | 100.0% | 17s |
| Ext | Name | Answered | Transfers | Transfer Rate |
|---|---|---|---|---|
| 106 | Michael Nguyen | 20 | 4 | 20.0% |
| 102 | James Thornton | 17 | 3 | 17.6% |
| 103 | Emily Clarke | 13 | 1 | 7.7% |
| 101 | Sarah Mitchell | 13 | 1 | 7.7% |
| 104 | Daniel Webb | 14 | 1 | 7.1% |
| 108 | Chris Palmer | 15 | 0 | 0.0% |
| 107 | Rebecca Stone | 14 | 0 | 0.0% |
| 105 | Jessica Farrow | 14 | 0 | 0.0% |
| Ext | Name | Short Calls | Avg Duration |
|---|---|---|---|
| 106 | Michael Nguyen | 2 | 5s |
| 105 | Jessica Farrow | 1 | 5s |
| 104 | Daniel Webb | 1 | 2s |
| 102 | James Thornton | 1 | 8s |
| 101 | Sarah Mitchell | 1 | 9s |
| Date | Time | Type | Ext | Name | Number | Duration |
|---|---|---|---|---|---|---|
| No long calls. | ||||||
| Ext | Name | Total | IB Answered | Avg IB Dur | OB Answered | Avg OB Dur |
|---|---|---|---|---|---|---|
| 106 | Michael Nguyen | 25 | 20 | 3m 36s | 4 | 1m 57s |
| 103 | Emily Clarke | 22 | 13 | 4m 58s | 8 | 3m 48s |
| 108 | Chris Palmer | 20 | 15 | 4m 14s | 4 | 7m 6s |
| 102 | James Thornton | 20 | 17 | 4m 3s | 3 | 2m 39s |
| 107 | Rebecca Stone | 18 | 14 | 4m 48s | 4 | 5m 43s |
| 104 | Daniel Webb | 18 | 14 | 3m 43s | 4 | 1m 43s |
| 105 | Jessica Farrow | 17 | 14 | 4m 23s | 3 | 4m 11s |
| 101 | Sarah Mitchell | 15 | 13 | 3m 8s | 1 | 1m 48s |
| Number | Calls | Avg Duration | Total Duration |
|---|---|---|---|
| 0733556677 | 2 | 1m 17s | 2m 34s |
| 0285667788 | 2 | 3m 13s | 6m 25s |
| 0884922300 | 1 | 1m 27s | 1m 27s |
| 0884494245 | 1 | 3m 26s | 3m 26s |
| 0884341766 | 1 | 0s | 0s |
| 0884223344 | 1 | 1m 33s | 1m 33s |
| 0733445566 | 1 | 5m 24s | 5m 24s |
| 0733219271 | 1 | 10m 58s | 10m 58s |
| 0466301744 | 1 | 1m 56s | 1m 56s |
| 0457571044 | 1 | 1m 11s | 1m 11s |
| Ext | Name | IC Calls | Total Duration | Avg Duration |
|---|---|---|---|---|
| 102 | James Thornton | 3 | 3m 44s | 1m 15s |
| 107 | Rebecca Stone | 2 | 2m 41s | 1m 21s |
| 105 | Jessica Farrow | 2 | 2m 14s | 1m 7s |
| 103 | Emily Clarke | 2 | 1m 52s | 56s |
| 108 | Chris Palmer | 1 | 1m 37s | 1m 37s |
| 104 | Daniel Webb | 1 | 1m 51s | 1m 51s |
| 101 | Sarah Mitchell | 1 | 13s | 13s |
| Trunk | Total | Inbound | Outbound | Unanswered | Total Duration | Avg Duration |
|---|---|---|---|---|---|---|
| Trunk 003 | 40 | 29 | 11 | 8 | 2h 39m | 3m 59s |
| Trunk 002 | 32 | 28 | 4 | 6 | 1h 46m | 3m 20s |
| Trunk 005 | 31 | 21 | 10 | 2 | 1h 38m | 3m 11s |
| Trunk 006 | 29 | 24 | 5 | 6 | 1h 41m | 3m 30s |
| Trunk 001 | 28 | 26 | 2 | 6 | 1h 10m | 2m 31s |
| Trunk 004 | 26 | 23 | 3 | 7 | 1h 12m | 2m 47s |
| DID / Line | Total | Answered | Missed | Avg Duration |
|---|---|---|---|---|
| Support | 54 | 42 | 12 | 5m 6s |
| Accounts | 54 | 42 | 12 | 2m 46s |
| Sales | 43 | 36 | 7 | 4m 26s |