Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
233
Total Calls
168
Inbound
52
Outbound
126
Answered
42
Missed
13
Internal
3m 52s
Avg Inbound Dur
2m 55s
Avg Outbound Dur
4
Peak Concurrent
25.0%
Abandoned
39
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-10-18 16:43 0438167268 103 Emily Clarke Support 54s Answered
2026-10-18 16:40 0466562865 104 Daniel Webb Support 20s Answered
2026-10-18 15:53 0421481812 103 Emily Clarke Accounts 4m 17s Answered
2026-10-18 15:28 0421481812 107 Rebecca Stone Support 18m 55s Answered
2026-10-18 14:41 0381998077 101 Sarah Mitchell Sales 48s Answered
2026-10-18 13:33 0466234928 107 Rebecca Stone Sales 1m 10s Answered
2026-10-18 12:09 0428776543 103 Emily Clarke Support 7m 45s Answered
2026-10-17 16:28 0423551266 108 Chris Palmer Support 5m 26s Answered
2026-10-17 16:12 0461996243 104 Daniel Webb Sales 2m 4s Answered
2026-10-17 15:18 0451902569 105 Jessica Farrow Sales 3m 35s Answered
2026-10-17 14:58 0423551266 106 Michael Nguyen Accounts 6m 21s Answered
2026-10-17 14:06 0884341066 101 Sarah Mitchell Accounts 44s Answered
2026-10-17 13:46 0466211919 — — Accounts 0s Missed
2026-10-17 12:47 0884970444 102 James Thornton Support 3m 28s Answered
2026-10-17 08:01 0451987654 101 Sarah Mitchell Sales 2m 54s Answered
2026-10-16 16:40 0424980427 101 Sarah Mitchell Accounts 22s Answered
2026-10-16 16:28 0884943219 — — Sales 0s Missed
2026-10-16 16:17 0451987654 — — Accounts 0s Missed
2026-10-16 15:38 0415990053 108 Chris Palmer Sales 5m 57s Answered
2026-10-16 15:37 0451425017 — — Sales 0s Missed
2026-10-16 15:30 0483654321 103 Emily Clarke Sales 3m 28s Answered
2026-10-16 14:57 0412192269 102 James Thornton Sales 1m 20s Answered
2026-10-16 14:32 0466854951 — — Accounts 0s Missed
2026-10-16 14:08 0431479810 — — Support 0s Missed
2026-10-16 13:43 0435484640 105 Jessica Farrow Accounts 19s Answered
2026-10-16 13:20 0392236475 106 Michael Nguyen Support 6m 28s Answered
2026-10-16 13:09 0431661172 102 James Thornton Support 18m 22s Answered
2026-10-16 13:05 0884654242 106 Michael Nguyen Support 1m 22s Answered
2026-10-16 12:44 0455708281 101 Sarah Mitchell Support 14s Answered
2026-10-16 12:20 0884231167 102 James Thornton Accounts 2m 37s Answered
2026-10-16 11:56 0281690169 101 Sarah Mitchell Sales 3m 18s Answered
2026-10-16 11:22 0455770798 — — Support 0s Missed
2026-10-16 11:01 0413493107 107 Rebecca Stone Support 1m 55s Answered
2026-10-16 11:01 0416157297 107 Rebecca Stone Support 45s Answered
2026-10-16 10:56 0421481812 108 Chris Palmer Sales 2m 37s Answered
2026-10-16 10:45 0490075673 — — Accounts 0s Missed
2026-10-16 10:40 0424563380 — — Accounts 0s Missed
2026-10-16 10:11 0421481812 102 James Thornton Accounts 2m 4s Answered
2026-10-16 10:05 0381998077 102 James Thornton Sales 4m 51s Answered
2026-10-16 09:58 0391657703 106 Michael Nguyen Accounts 14s Answered
2026-10-16 09:40 0421537183 108 Chris Palmer Support 3m 40s Answered
2026-10-16 09:33 0435688984 104 Daniel Webb Accounts 4m 7s Answered
2026-10-16 08:59 0414935592 105 Jessica Farrow Sales 1m 36s Answered
2026-10-15 16:57 0428776543 — — Accounts 0s Missed
2026-10-15 16:00 0451541368 108 Chris Palmer Support 7m 11s Answered
2026-10-15 14:50 0882767098 106 Michael Nguyen Accounts 21s Answered
2026-10-15 14:31 0488676988 102 James Thornton Support 1m 59s Answered
2026-10-15 14:22 0455569930 103 Emily Clarke Sales 46s Answered
2026-10-15 14:16 0439834312 — — Sales 0s Missed
2026-10-15 14:15 0884589955 — — Support 0s Missed
2026-10-15 14:09 0451710299 — — Sales 0s Missed
2026-10-15 13:07 0731816688 104 Daniel Webb Sales 4m 5s Answered
2026-10-15 13:04 0435224681 107 Rebecca Stone Sales 7m 45s Answered
2026-10-15 12:14 0428776543 107 Rebecca Stone Support 13m 55s Answered
2026-10-15 12:01 0281482374 103 Emily Clarke Support 2m 0s Answered
2026-10-15 11:39 0483654321 103 Emily Clarke Sales 3m 0s Answered
2026-10-15 11:27 0381998077 104 Daniel Webb Accounts 1m 50s Answered
2026-10-15 11:08 0391153699 — — Sales 0s Missed
2026-10-15 11:01 0418458397 105 Jessica Farrow Sales 9s Answered
2026-10-15 10:38 0733986774 — — Sales 0s Missed
2026-10-15 10:33 0733170162 101 Sarah Mitchell Accounts 5m 12s Answered
2026-10-15 10:31 0393347200 103 Emily Clarke Accounts 24s Answered
2026-10-15 10:25 0281642831 105 Jessica Farrow Accounts 57s Answered
2026-10-15 10:23 0433229452 105 Jessica Farrow Accounts 3m 53s Answered
2026-10-15 10:16 0451691094 107 Rebecca Stone Support 2m 2s Answered
2026-10-15 09:46 0488862795 — — Support 0s Missed
2026-10-15 09:40 0423551266 — — Accounts 0s Missed
2026-10-15 09:16 0416580299 101 Sarah Mitchell Support 6m 45s Answered
2026-10-15 09:05 0882319557 104 Daniel Webb Accounts 7m 6s Answered
2026-10-15 08:51 0451836671 103 Emily Clarke Sales 2m 57s Answered
2026-10-14 17:12 0433922524 107 Rebecca Stone Accounts 17s Answered
2026-10-14 17:09 0413172485 101 Sarah Mitchell Sales 13s Answered
2026-10-14 16:57 0424214398 — — Accounts 0s Missed
2026-10-14 16:37 0392908154 101 Sarah Mitchell Accounts 2m 7s Answered
2026-10-14 16:26 0392767605 107 Rebecca Stone Accounts 1m 45s Answered
2026-10-14 16:01 0421481812 — — Support 0s Missed
2026-10-14 15:25 0884543911 — — Sales 0s Missed
2026-10-14 15:12 0421293654 104 Daniel Webb Support 30s Answered
2026-10-14 15:02 0461426265 102 James Thornton Accounts 59s Answered
2026-10-14 15:01 0422845366 — — Support 0s Missed
2026-10-14 14:52 0490075673 — — Support 0s Missed
2026-10-14 14:39 0433999859 103 Emily Clarke Support 58s Answered
2026-10-14 14:25 0438290146 108 Chris Palmer Accounts 41s Answered
2026-10-14 14:24 0733871514 105 Jessica Farrow Accounts 4m 39s Answered
2026-10-14 14:20 0414935592 107 Rebecca Stone Support 7m 5s Answered
2026-10-14 14:20 0884115404 108 Chris Palmer Accounts 6m 51s Answered
2026-10-14 13:40 0423551266 101 Sarah Mitchell Accounts 6m 48s Answered
2026-10-14 13:26 0488332289 — — Sales 0s Missed
2026-10-14 12:53 0393793916 — — Support 0s Missed
2026-10-14 12:51 0466944528 — — Accounts 0s Missed
2026-10-14 12:44 0455633095 101 Sarah Mitchell Support 3m 38s Answered
2026-10-14 12:37 0733249388 102 James Thornton Sales 1m 9s Answered
2026-10-14 12:26 0282565139 102 James Thornton Accounts 5m 16s Answered
2026-10-14 12:25 0412607309 101 Sarah Mitchell Accounts 6m 52s Answered
2026-10-14 11:45 0467123456 102 James Thornton Support 1m 30s Answered
2026-10-14 11:44 0421481812 106 Michael Nguyen Sales 5m 9s Answered
2026-10-14 10:57 0280894381 108 Chris Palmer Sales 40s Answered
2026-10-14 10:53 0381998077 102 James Thornton Accounts 46s Answered
2026-10-14 10:52 0391679264 101 Sarah Mitchell Support 1m 22s Answered
2026-10-14 10:51 0455858159 — — Accounts 0s Missed
2026-10-14 10:43 0433906840 103 Emily Clarke Support 5m 32s Answered
2026-10-14 10:34 0481620915 106 Michael Nguyen Sales 2m 56s Answered
2026-10-14 10:32 0451987654 104 Daniel Webb Sales 1m 51s Answered
2026-10-14 10:29 0483654321 104 Daniel Webb Sales 17m 45s Answered
2026-10-14 10:25 0412853412 104 Daniel Webb Sales 6m 28s Answered
2026-10-14 10:24 0412838435 108 Chris Palmer Sales 1m 22s Answered
2026-10-14 10:03 0392001567 107 Rebecca Stone Sales 14s Answered
2026-10-14 10:00 0280528655 105 Jessica Farrow Support 2m 21s Answered
2026-10-14 09:46 0461296940 — — Accounts 0s Missed
2026-10-14 09:45 0483654321 105 Jessica Farrow Sales 56s Answered
2026-10-14 09:41 0288001234 101 Sarah Mitchell Support 1m 15s Answered
2026-10-14 09:34 0733303908 — — Accounts 0s Missed
2026-10-14 09:31 0281573774 103 Emily Clarke Support 1m 53s Answered
2026-10-14 09:23 0424441925 106 Michael Nguyen Sales 1m 1s Answered
2026-10-14 09:01 0455858159 — — Sales 0s Missed
2026-10-13 16:49 0490075673 106 Michael Nguyen Accounts 5m 2s Answered
2026-10-13 15:42 0451987654 106 Michael Nguyen Support 5m 36s Answered
2026-10-13 15:33 0483654321 104 Daniel Webb Support 3m 15s Answered
2026-10-13 14:59 0457470204 107 Rebecca Stone Support 53s Answered
2026-10-13 14:43 0490075673 102 James Thornton Sales 1m 32s Answered
2026-10-13 14:31 0733547038 101 Sarah Mitchell Sales 8m 58s Answered
2026-10-13 14:15 0451809543 — — Sales 0s Missed
2026-10-13 14:11 0457156505 103 Emily Clarke Support 1m 17s Answered
2026-10-13 13:54 0884473651 107 Rebecca Stone Accounts 7m 38s Answered
2026-10-13 13:15 0451734804 — — Accounts 0s Missed
2026-10-13 12:35 0733290215 102 James Thornton Sales 2m 5s Answered
2026-10-13 11:47 0455191505 102 James Thornton Support 53s Answered
2026-10-13 11:43 0392001567 103 Emily Clarke Accounts 1m 11s Answered
2026-10-13 11:43 0451988979 108 Chris Palmer Accounts 15m 25s Answered
2026-10-13 11:18 0490075673 101 Sarah Mitchell Support 2m 5s Answered
2026-10-13 10:46 0282224567 107 Rebecca Stone Sales 8s Answered
2026-10-13 10:46 0418261130 103 Emily Clarke Accounts 12m 43s Answered
2026-10-13 10:05 0731576768 — — Support 0s Missed
2026-10-13 10:01 0415257314 108 Chris Palmer Sales 13m 27s Answered
2026-10-13 09:59 0731452644 — — Accounts 0s Missed
2026-10-13 09:21 0451493937 103 Emily Clarke Support 38s Answered
2026-10-12 17:28 0483654321 — — Accounts 0s Missed
2026-10-12 15:47 0393646938 102 James Thornton Support 19m 58s Answered
2026-10-12 14:57 0481206995 103 Emily Clarke Sales 2m 26s Answered
2026-10-12 14:22 0414935592 105 Jessica Farrow Accounts 6m 26s Answered
2026-10-12 14:13 0416703218 108 Chris Palmer Sales 3m 15s Answered
2026-10-12 13:59 0455858159 105 Jessica Farrow Accounts 1m 21s Answered
2026-10-12 13:49 0392001567 105 Jessica Farrow Support 4m 58s Answered
2026-10-12 13:44 0416140305 — — Sales 0s Missed
2026-10-12 13:36 0418412390 107 Rebecca Stone Support 21s Answered
2026-10-12 12:36 0731565203 — — Sales 0s Missed
2026-10-12 12:36 0422876882 105 Jessica Farrow Accounts 36s Answered
2026-10-12 11:54 0455858159 108 Chris Palmer Sales 2m 57s Answered
2026-10-12 11:42 0882118537 — — Accounts 0s Missed
2026-10-12 11:24 0282546866 101 Sarah Mitchell Sales 4m 20s Answered
2026-10-12 11:16 0439834312 108 Chris Palmer Support 31s Answered
2026-10-12 11:14 0281819118 101 Sarah Mitchell Accounts 6m 8s Answered
2026-10-12 11:05 0438870112 102 James Thornton Sales 16m 51s Answered
2026-10-12 11:03 0392001567 101 Sarah Mitchell Support 1m 39s Answered
2026-10-12 10:54 0466954005 106 Michael Nguyen Sales 6m 5s Answered
2026-10-12 10:48 0451987654 108 Chris Palmer Sales 3m 4s Answered
2026-10-12 10:46 0435340717 102 James Thornton Sales 2m 22s Answered
2026-10-12 10:37 0393800726 — — Sales 0s Missed
2026-10-12 10:33 0428776543 105 Jessica Farrow Sales 1m 59s Answered
2026-10-12 10:10 0731748915 — — Accounts 0s Missed
2026-10-12 10:02 0414935592 103 Emily Clarke Sales 1m 55s Answered
2026-10-12 10:02 0884756601 108 Chris Palmer Support 1m 49s Answered
2026-10-12 10:00 0392001567 — — Support 0s Missed
2026-10-12 09:52 0431317123 — — Accounts 0s Missed
2026-10-12 09:49 0282503478 102 James Thornton Support 2m 10s Answered
2026-10-12 09:44 0481247491 107 Rebecca Stone Support 7m 52s Answered
2026-10-12 09:41 0392222724 107 Rebecca Stone Support 6m 18s Answered
2026-10-12 09:28 0421481812 — — Support 0s Missed

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
049007567322026-10-14 14:522026-10-16 10:45
042148181222026-10-12 09:282026-10-14 16:01
045585815922026-10-14 09:012026-10-14 10:51
046621191912026-10-17 13:462026-10-17 13:46
088494321912026-10-16 16:282026-10-16 16:28
045198765412026-10-16 16:172026-10-16 16:17
045142501712026-10-16 15:372026-10-16 15:37
046685495112026-10-16 14:322026-10-16 14:32
043147981012026-10-16 14:082026-10-16 14:08
045577079812026-10-16 11:222026-10-16 11:22
042456338012026-10-16 10:402026-10-16 10:40
042877654312026-10-15 16:572026-10-15 16:57
043983431212026-10-15 14:162026-10-15 14:16
088458995512026-10-15 14:152026-10-15 14:15
045171029912026-10-15 14:092026-10-15 14:09
039115369912026-10-15 11:082026-10-15 11:08
073398677412026-10-15 10:382026-10-15 10:38
048886279512026-10-15 09:462026-10-15 09:46
042355126612026-10-15 09:402026-10-15 09:40
042421439812026-10-14 16:572026-10-14 16:57
088454391112026-10-14 15:252026-10-14 15:25
042284536612026-10-14 15:012026-10-14 15:01
048833228912026-10-14 13:262026-10-14 13:26
039379391612026-10-14 12:532026-10-14 12:53
046694452812026-10-14 12:512026-10-14 12:51
046129694012026-10-14 09:462026-10-14 09:46
073330390812026-10-14 09:342026-10-14 09:34
045180954312026-10-13 14:152026-10-13 14:15
045173480412026-10-13 13:152026-10-13 13:15
073157676812026-10-13 10:052026-10-13 10:05
073145264412026-10-13 09:592026-10-13 09:59
048365432112026-10-12 17:282026-10-12 17:28
041614030512026-10-12 13:442026-10-12 13:44
073156520312026-10-12 12:362026-10-12 12:36
088211853712026-10-12 11:422026-10-12 11:42
039380072612026-10-12 10:372026-10-12 10:37
073174891512026-10-12 10:102026-10-12 10:10
039200156712026-10-12 10:002026-10-12 10:00
043131712312026-10-12 09:522026-10-12 09:52

Abandoned Calls

25.0%
Abandon Rate
42
Abandoned
168
Total Inbound
23s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun7007
Mon2391345
Tue174930
Wed33121055
Thu198734
Fri208937
Sat71412

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 107 Rebecca Stone 1h 46m 2717104
2 102 James Thornton 1h 38m 211922
3 108 Chris Palmer 1h 30m 241680
4 101 Sarah Mitchell 1h 11m 232033
5 105 Jessica Farrow 1h 9m 231492
6 103 Emily Clarke 1h 7m 211831
7 104 Daniel Webb 1h 6m 161150
8 106 Michael Nguyen 54m 22s 181171

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 2020 0 100.0% 14s
102James Thornton 1919 0 100.0% 20s
103Emily Clarke 1818 0 100.0% 19s
104Daniel Webb 1111 0 100.0% 22s
105Jessica Farrow 1414 0 100.0% 15s
106Michael Nguyen 1111 0 100.0% 15s
107Rebecca Stone 1717 0 100.0% 17s
108Chris Palmer 1616 0 100.0% 26s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
106Michael Nguyen 113 27.3%
101Sarah Mitchell 203 15.0%
103Emily Clarke 182 11.1%
102James Thornton 192 10.5%
105Jessica Farrow 141 7.1%
107Rebecca Stone 171 5.9%
108Chris Palmer 160 0.0%
104Daniel Webb 110 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
105Jessica Farrow28s
107Rebecca Stone18s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
107Rebecca Stone27174m 39s102m 42s
108Chris Palmer26164m 41s81m 53s
105Jessica Farrow24142m 25s94m 1s
101Sarah Mitchell24203m 17s31m 56s
103Emily Clarke21183m 0s34m 36s
102James Thornton21194m 45s24m 17s
106Michael Nguyen19113m 41s71m 58s
104Daniel Webb16114m 29s53m 24s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
130000123422m 6s4m 12s
039466789023m 27s6m 54s
028855123421m 12s2m 24s
028566778824m 9s8m 17s
0884939833148s48s
088491567710s0s
088439166715m 33s5m 33s
088233078114m 56s4m 56s
073355667718m 19s8m 19s
0733531034113s13s

Internal Calls

13
Internal Calls
14m 9s
Total Duration
1m 5s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
107Rebecca Stone44m 20s1m 5s
101Sarah Mitchell31m 58s39s
105Jessica Farrow23m 15s1m 38s
102James Thornton22m 49s1m 25s
106Michael Nguyen138s38s
103Emily Clarke11m 9s1m 9s

Peak Concurrent Calls

4
Peak Concurrent
2026-10-14 14:25
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 003403010121h 47m2m 42s
Trunk 00139345101h 50m2m 50s
Trunk 00438261291h 28m2m 20s
Trunk 00238261271h 37m2m 34s
Trunk 0063729872h 10m3m 32s
Trunk 0052823521h 29m3m 12s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Sales5845133m 38s
Support5645114m 13s
Accounts5436183m 44s

Daily Call Trend