🎬 DEMO MODE  —  This is simulated data for demonstration purposes only.  |  Contact Zero3 Communications to get started:  1300 01 03 03  |  service@zero3.net.au
Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday Last Week 30 Days This Month This Year All Time
74
Total Calls
48
Inbound
35
Answered
13
Missed
17
Outbound
9
Internal
27.1%
Abandoned
3
Peak Concurrent
4m 13s
Avg Inbound Dur
2m 43s
Avg Outbound Dur
12
Need Callback

Call Log

Date Time Caller Number Answered By Name DID Duration Status
2026-04-27 16:33 0451987654 — — Accounts 0s Missed
2026-04-27 16:28 0428776543 101 Sarah Mitchell Sales 2m 47s Answered
2026-04-27 16:22 0393573612 103 Emily Clarke Sales 56s Answered
2026-04-27 16:06 0413658331 102 James Thornton Accounts 6m 35s Answered
2026-04-27 16:04 0282581668 105 Jessica Farrow Support 3m 25s Answered
2026-04-27 16:02 0451987654 102 James Thornton Support 1m 1s Answered
2026-04-27 15:59 0483654321 106 Michael Nguyen Sales 4m 46s Answered
2026-04-27 15:50 0438416538 106 Michael Nguyen Support 1m 59s Answered
2026-04-27 15:46 0488129093 106 Michael Nguyen Sales 22s Answered
2026-04-27 15:42 0393616875 — — Sales 0s Missed
2026-04-27 15:37 0433828340 101 Sarah Mitchell Support 1m 41s Answered
2026-04-27 15:36 0439834312 104 Daniel Webb Sales 4m 10s Answered
2026-04-27 15:29 0733913737 106 Michael Nguyen Sales 20s Answered
2026-04-27 15:27 0428776543 101 Sarah Mitchell Support 44s Answered
2026-04-27 15:26 0451283440 — — Accounts 0s Missed
2026-04-27 15:23 0280943267 — — Sales 0s Missed
2026-04-27 15:20 0884643805 101 Sarah Mitchell Accounts 6m 55s Answered
2026-04-27 15:13 0281922696 108 Chris Palmer Sales 32s Answered
2026-04-27 15:12 0413355489 108 Chris Palmer Accounts 3m 50s Answered
2026-04-27 15:01 0435186154 106 Michael Nguyen Support 20s Answered
2026-04-27 15:00 0481291547 107 Rebecca Stone Sales 38s Answered
2026-04-27 14:46 0413661280 108 Chris Palmer Sales 2m 24s Answered
2026-04-27 14:43 0488790139 105 Jessica Farrow Accounts 2m 20s Answered
2026-04-27 14:40 0381998077 — — Sales 0s Missed
2026-04-27 14:38 0481493525 108 Chris Palmer Sales 5m 51s Answered
2026-04-27 14:36 0280751526 107 Rebecca Stone Support 6m 38s Answered
2026-04-27 14:00 0392346187 101 Sarah Mitchell Accounts 2m 32s Answered
2026-04-27 13:09 0421481812 — — Sales 0s Missed
2026-04-27 12:32 0288001234 — — Sales 0s Missed
2026-04-27 11:59 0392001567 103 Emily Clarke Sales 1m 44s Answered
2026-04-27 11:48 0428776543 103 Emily Clarke Sales 19m 32s Answered
2026-04-27 11:47 0422602801 102 James Thornton Sales 2m 3s Answered
2026-04-27 11:36 0421481812 104 Daniel Webb Sales 18m 18s Answered
2026-04-27 11:19 0392001567 102 James Thornton Support 41s Answered
2026-04-27 11:19 0282344043 104 Daniel Webb Sales 4m 44s Answered
2026-04-27 11:02 0451505772 — — Sales 0s Missed
2026-04-27 10:27 0393654581 107 Rebecca Stone Sales 4m 34s Answered
2026-04-27 10:25 0412530298 103 Emily Clarke Support 9m 13s Answered
2026-04-27 10:25 0422531699 — — Accounts 0s Missed
2026-04-27 10:15 0418502746 — — Sales 0s Missed
2026-04-27 10:09 0457369206 — — Accounts 0s Missed
2026-04-27 10:09 0392753578 107 Rebecca Stone Sales 8m 29s Answered
2026-04-27 10:03 0467123456 101 Sarah Mitchell Support 9m 6s Answered
2026-04-27 09:59 0281306821 101 Sarah Mitchell Accounts 6m 7s Answered
2026-04-27 09:54 0288001234 — — Support 0s Missed
2026-04-27 09:52 0280638914 — — Sales 0s Missed
2026-04-27 09:25 0466356242 103 Emily Clarke Accounts 22s Answered
2026-04-27 09:13 0391927960 104 Daniel Webb Sales 1m 44s Answered
Date Time Ext Name Dialled Duration Status
2026-04-27 16:09 101 Sarah Mitchell 0288551234 9s Connected
2026-04-27 15:05 107 Rebecca Stone 0421280056 3m 20s Connected
2026-04-27 14:59 101 Sarah Mitchell 0280724496 1m 54s Connected
2026-04-27 14:51 106 Michael Nguyen 0882657505 0s No Answer
2026-04-27 14:49 104 Daniel Webb 0884545092 4m 36s Connected
2026-04-27 14:46 106 Michael Nguyen 0412194441 38s Connected
2026-04-27 14:39 102 James Thornton 0392764182 1m 22s Connected
2026-04-27 12:58 105 Jessica Farrow 0282161291 34s Connected
2026-04-27 11:19 106 Michael Nguyen 0733790810 6s Connected
2026-04-27 11:07 102 James Thornton 0884223344 3m 26s Connected
2026-04-27 11:05 107 Rebecca Stone 0461745757 3m 27s Connected
2026-04-27 10:37 106 Michael Nguyen 0392884280 5m 1s Connected
2026-04-27 10:36 107 Rebecca Stone 0733445566 18s Connected
2026-04-27 10:32 101 Sarah Mitchell 0288551234 1m 44s Connected
2026-04-27 10:23 105 Jessica Farrow 0733728101 14m 24s Connected
2026-04-27 09:28 103 Emily Clarke 1300001234 42s Connected
2026-04-27 09:03 101 Sarah Mitchell 0733556677 1m 40s Connected
Date Time Type From / To Ext Name Duration Status
2026-04-27 16:33 IB 0451987654 — — 0s Missed
2026-04-27 16:28 IB 0428776543 101 Sarah Mitchell 2m 47s OK
2026-04-27 16:22 IB 0393573612 103 Emily Clarke 56s OK
2026-04-27 16:09 OB 0288551234 101 Sarah Mitchell 9s OK
2026-04-27 16:06 IB 0413658331 102 James Thornton 6m 35s OK
2026-04-27 16:05 IC — 102 James Thornton 26s OK
2026-04-27 16:04 IB 0282581668 105 Jessica Farrow 3m 25s OK
2026-04-27 16:02 IB 0451987654 102 James Thornton 1m 1s OK
2026-04-27 15:59 IB 0483654321 106 Michael Nguyen 4m 46s OK
2026-04-27 15:50 IB 0438416538 106 Michael Nguyen 1m 59s OK
2026-04-27 15:46 IB 0488129093 106 Michael Nguyen 22s OK
2026-04-27 15:46 IC — 106 Michael Nguyen 20s OK
2026-04-27 15:42 IB 0393616875 — — 0s Missed
2026-04-27 15:37 IB 0433828340 101 Sarah Mitchell 1m 41s OK
2026-04-27 15:36 IB 0439834312 104 Daniel Webb 4m 10s OK
2026-04-27 15:29 IB 0733913737 106 Michael Nguyen 20s OK
2026-04-27 15:27 IB 0428776543 101 Sarah Mitchell 44s OK
2026-04-27 15:26 IB 0451283440 — — 0s Missed
2026-04-27 15:23 IB 0280943267 — — 0s Missed
2026-04-27 15:20 IB 0884643805 101 Sarah Mitchell 6m 55s OK
2026-04-27 15:13 IB 0281922696 108 Chris Palmer 32s OK
2026-04-27 15:12 IB 0413355489 108 Chris Palmer 3m 50s OK
2026-04-27 15:07 IC — 102 James Thornton 1m 13s OK
2026-04-27 15:05 OB 0421280056 107 Rebecca Stone 3m 20s OK
2026-04-27 15:01 IB 0435186154 106 Michael Nguyen 20s OK
2026-04-27 15:00 IB 0481291547 107 Rebecca Stone 38s OK
2026-04-27 14:59 OB 0280724496 101 Sarah Mitchell 1m 54s OK
2026-04-27 14:51 IC — 101 Sarah Mitchell 38s OK
2026-04-27 14:51 OB 0882657505 106 Michael Nguyen 0s Missed
2026-04-27 14:49 IC — 101 Sarah Mitchell 42s OK
2026-04-27 14:49 OB 0884545092 104 Daniel Webb 4m 36s OK
2026-04-27 14:46 OB 0412194441 106 Michael Nguyen 38s OK
2026-04-27 14:46 IB 0413661280 108 Chris Palmer 2m 24s OK
2026-04-27 14:43 IB 0488790139 105 Jessica Farrow 2m 20s OK
2026-04-27 14:40 IB 0381998077 — — 0s Missed
2026-04-27 14:39 OB 0392764182 102 James Thornton 1m 22s OK
2026-04-27 14:38 IB 0481493525 108 Chris Palmer 5m 51s OK
2026-04-27 14:37 IC — 102 James Thornton 1m 54s OK
2026-04-27 14:36 TF 0280751526 107 Rebecca Stone 6m 38s OK
2026-04-27 14:00 IB 0392346187 101 Sarah Mitchell 2m 32s OK
2026-04-27 13:09 IB 0421481812 — — 0s Missed
2026-04-27 12:58 OB 0282161291 105 Jessica Farrow 34s OK
2026-04-27 12:49 IC — 106 Michael Nguyen 1m 46s OK
2026-04-27 12:32 IB 0288001234 — — 0s Missed
2026-04-27 12:12 IC — 102 James Thornton 1m 28s OK
2026-04-27 11:59 IB 0392001567 103 Emily Clarke 1m 44s OK
2026-04-27 11:48 IB 0428776543 103 Emily Clarke 19m 32s OK
2026-04-27 11:47 IB 0422602801 102 James Thornton 2m 3s OK
2026-04-27 11:36 IB 0421481812 104 Daniel Webb 18m 18s OK
2026-04-27 11:19 IB 0392001567 102 James Thornton 41s OK
2026-04-27 11:19 OB 0733790810 106 Michael Nguyen 6s OK
2026-04-27 11:19 IB 0282344043 104 Daniel Webb 4m 44s OK
2026-04-27 11:07 OB 0884223344 102 James Thornton 3m 26s OK
2026-04-27 11:05 OB 0461745757 107 Rebecca Stone 3m 27s OK
2026-04-27 11:02 IB 0451505772 — — 0s Missed
2026-04-27 10:37 OB 0392884280 106 Michael Nguyen 5m 1s OK
2026-04-27 10:36 OB 0733445566 107 Rebecca Stone 18s OK
2026-04-27 10:32 OB 0288551234 101 Sarah Mitchell 1m 44s OK
2026-04-27 10:27 IB 0393654581 107 Rebecca Stone 4m 34s OK
2026-04-27 10:25 IB 0412530298 103 Emily Clarke 9m 13s OK
2026-04-27 10:25 IB 0422531699 — — 0s Missed
2026-04-27 10:23 OB 0733728101 105 Jessica Farrow 14m 24s OK
2026-04-27 10:15 IB 0418502746 — — 0s Missed
2026-04-27 10:09 IB 0457369206 — — 0s Missed
2026-04-27 10:09 TF 0392753578 107 Rebecca Stone 8m 29s OK
2026-04-27 10:03 IB 0467123456 101 Sarah Mitchell 9m 6s OK
2026-04-27 09:59 TF 0281306821 101 Sarah Mitchell 6m 7s OK
2026-04-27 09:55 IC — 108 Chris Palmer 1m 17s OK
2026-04-27 09:54 IB 0288001234 — — 0s Missed
2026-04-27 09:52 IB 0280638914 — — 0s Missed
2026-04-27 09:28 OB 1300001234 103 Emily Clarke 42s OK
2026-04-27 09:25 IB 0466356242 103 Emily Clarke 22s OK
2026-04-27 09:13 IB 0391927960 104 Daniel Webb 1m 44s OK
2026-04-27 09:03 OB 0733556677 101 Sarah Mitchell 1m 40s OK

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
028800123422026-04-27 09:542026-04-27 12:32
045198765412026-04-27 16:332026-04-27 16:33
039361687512026-04-27 15:422026-04-27 15:42
045128344012026-04-27 15:262026-04-27 15:26
028094326712026-04-27 15:232026-04-27 15:23
038199807712026-04-27 14:402026-04-27 14:40
042148181212026-04-27 13:092026-04-27 13:09
045150577212026-04-27 11:022026-04-27 11:02
042253169912026-04-27 10:252026-04-27 10:25
041850274612026-04-27 10:152026-04-27 10:15
045736920612026-04-27 10:092026-04-27 10:09
028063891412026-04-27 09:522026-04-27 09:52

Abandoned Calls

27.1%
Abandon Rate
13
Abandoned
48
Total Inbound
29s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon35131765
Tue0000
Wed0000
Thu0000
Fri0000
Sat0000

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 101 Sarah Mitchell 35m 19s 11742
2 104 Daniel Webb 33m 32s 5410
3 103 Emily Clarke 32m 29s 6510
4 107 Rebecca Stone 27m 24s 7430
5 105 Jessica Farrow 20m 43s 4220
6 102 James Thornton 15m 8s 6424
7 106 Michael Nguyen 13m 32s 8532
8 108 Chris Palmer 12m 37s 4401

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 77 0 100.0% 16s
102James Thornton 44 0 100.0% 21s
103Emily Clarke 55 0 100.0% 53s
104Daniel Webb 44 0 100.0% 35s
105Jessica Farrow 22 0 100.0% 19s
106Michael Nguyen 55 0 100.0% 13s
107Rebecca Stone 44 0 100.0% 29s
108Chris Palmer 44 0 100.0% 19s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
107Rebecca Stone 42 50.0%
101Sarah Mitchell 71 14.3%
108Chris Palmer 40 0.0%
106Michael Nguyen 50 0.0%
105Jessica Farrow 20 0.0%
104Daniel Webb 40 0.0%
103Emily Clarke 50 0.0%
102James Thornton 40 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
106Michael Nguyen16s
101Sarah Mitchell19s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
101Sarah Mitchell1174m 16s41m 22s
106Michael Nguyen951m 33s31m 55s
107Rebecca Stone745m 5s32m 22s
103Emily Clarke656m 21s142s
102James Thornton642m 35s22m 24s
104Daniel Webb547m 14s14m 36s
108Chris Palmer443m 9s0—
105Jessica Farrow422m 53s27m 29s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
0288551234257s1m 53s
1300001234142s42s
088454509214m 36s4m 36s
088422334413m 26s3m 26s
088265750510s0s
073379081016s6s
0733728101114m 24s14m 24s
073355667711m 40s1m 40s
0733445566118s18s
046174575713m 27s3m 27s

Internal Calls

9
Internal Calls
9m 44s
Total Duration
1m 5s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
102James Thornton45m 1s1m 15s
106Michael Nguyen22m 6s1m 3s
101Sarah Mitchell21m 20s40s
108Chris Palmer11m 17s1m 17s

Peak Concurrent Calls

3
Peak Concurrent
2026-04-27 10:27
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 0021587246m 54s3m 8s
Trunk 00614122256m 29s4m 2s
Trunk 0051082233m 32s3m 21s
Trunk 004972521m 25s2m 23s
Trunk 001963214m 31s1m 37s
Trunk 003871117m 53s2m 14s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Sales261884m 40s
Support111013m 29s
Accounts11744m 6s

Daily Call Trend