Zero3

Zero3 Demo Call Reporter

📺 Wallboard ⚙️ Admin | Zero3 Communications
Today Yesterday This Week Last Week 30 Days This Month This Year All Time
249
Total Calls
163
Inbound
54
Outbound
122
Answered
41
Missed
32
Internal
3m 17s
Avg Inbound Dur
2m 57s
Avg Outbound Dur
5
Peak Concurrent
25.2%
Abandoned
41
Need Callback
Date Time Caller Number Answered By Name DID Duration Status
2026-08-25 22:29 0415122349 102 James Thornton Support 3m 45s Answered
2026-08-25 22:21 0733935648 — — Support 0s Missed
2026-08-25 22:03 0280432714 106 Michael Nguyen Support 2m 42s Answered
2026-08-25 21:52 0731794599 103 Emily Clarke Support 8m 59s Answered
2026-08-25 21:13 0431929329 107 Rebecca Stone Sales 3m 1s Answered
2026-08-25 20:40 0392944682 102 James Thornton Sales 2m 55s Answered
2026-08-25 20:16 0422180469 104 Daniel Webb Accounts 26s Answered
2026-08-25 20:10 0392993648 — — Support 0s Missed
2026-08-25 19:49 0481171865 102 James Thornton Sales 1m 45s Answered
2026-08-25 19:26 0418322509 108 Chris Palmer Accounts 1m 14s Answered
2026-08-25 18:18 0488339780 — — Accounts 0s Missed
2026-08-25 18:07 0391189731 — — Support 0s Missed
2026-08-25 17:48 0431570597 102 James Thornton Support 1m 0s Answered
2026-08-25 17:41 0391142437 105 Jessica Farrow Accounts 5m 36s Answered
2026-08-25 17:27 0431481537 105 Jessica Farrow Accounts 2m 55s Answered
2026-08-25 17:25 0415334602 107 Rebecca Stone Support 2m 7s Answered
2026-08-25 17:11 0431164880 — — Sales 0s Missed
2026-08-25 17:10 0733669651 101 Sarah Mitchell Support 1m 32s Answered
2026-08-25 17:07 0481994905 107 Rebecca Stone Accounts 1m 5s Answered
2026-08-25 17:04 0392180665 105 Jessica Farrow Sales 48s Answered
2026-08-25 16:55 0488655709 105 Jessica Farrow Sales 2m 45s Answered
2026-08-25 16:52 0392656187 105 Jessica Farrow Accounts 4m 18s Answered
2026-08-25 16:48 0413618096 — — Accounts 0s Missed
2026-08-25 16:46 0882410954 108 Chris Palmer Accounts 2m 45s Answered
2026-08-25 16:38 0412244729 — — Sales 0s Missed
2026-08-25 16:35 0451661978 103 Emily Clarke Support 5m 12s Answered
2026-08-25 16:34 0731149299 101 Sarah Mitchell Accounts 2m 8s Answered
2026-08-25 16:28 0280823121 — — Support 0s Missed
2026-08-25 16:27 0435861354 106 Michael Nguyen Support 45s Answered
2026-08-25 16:26 0455759869 — — Support 0s Missed
2026-08-25 16:22 0281704123 103 Emily Clarke Support 4m 5s Answered
2026-08-25 16:19 0421825220 101 Sarah Mitchell Sales 1m 56s Answered
2026-08-25 16:15 0451456591 — — Sales 0s Missed
2026-08-25 16:13 0731899991 104 Daniel Webb Support 56s Answered
2026-08-25 16:10 0488392010 102 James Thornton Accounts 6m 42s Answered
2026-08-25 16:09 0422954724 106 Michael Nguyen Support 1m 6s Answered
2026-08-25 15:55 0882751639 104 Daniel Webb Sales 3m 50s Answered
2026-08-25 15:55 0733525591 — — Accounts 0s Missed
2026-08-25 15:52 0461806090 103 Emily Clarke Accounts 50s Answered
2026-08-25 15:40 0422324246 102 James Thornton Accounts 9m 47s Answered
2026-08-25 15:40 0280793596 107 Rebecca Stone Accounts 1m 8s Answered
2026-08-25 15:40 0393715079 105 Jessica Farrow Sales 1m 30s Answered
2026-08-25 15:37 0281145208 107 Rebecca Stone Accounts 3m 58s Answered
2026-08-25 15:34 0451268749 — — Support 0s Missed
2026-08-25 15:30 0431673861 102 James Thornton Support 5m 20s Answered
2026-08-25 15:29 0415292794 — — Support 0s Missed
2026-08-25 15:25 0391484775 — — Accounts 0s Missed
2026-08-25 15:22 0733543750 107 Rebecca Stone Sales 9m 47s Answered
2026-08-25 15:21 0418297398 107 Rebecca Stone Support 7m 35s Answered
2026-08-25 15:21 0451990251 106 Michael Nguyen Support 2m 33s Answered
2026-08-25 15:20 0733623431 103 Emily Clarke Sales 5m 47s Answered
2026-08-25 15:11 0281503544 103 Emily Clarke Accounts 6m 37s Answered
2026-08-25 15:06 0882972137 108 Chris Palmer Sales 1m 50s Answered
2026-08-25 14:58 0414935592 106 Michael Nguyen Support 6m 9s Answered
2026-08-25 14:56 0424386794 104 Daniel Webb Sales 2m 44s Answered
2026-08-25 14:55 0431559849 102 James Thornton Accounts 10s Answered
2026-08-25 14:46 0393400776 — — Accounts 0s Missed
2026-08-25 14:19 0414935592 — — Accounts 0s Missed
2026-08-25 14:18 0461238389 106 Michael Nguyen Accounts 1m 23s Answered
2026-08-25 14:17 0280253043 105 Jessica Farrow Accounts 3m 55s Answered
2026-08-25 14:05 0455249725 101 Sarah Mitchell Support 51s Answered
2026-08-25 14:02 0412670566 108 Chris Palmer Sales 25s Answered
2026-08-25 13:55 0731523407 105 Jessica Farrow Sales 2m 47s Answered
2026-08-25 13:54 0412965240 108 Chris Palmer Support 15s Answered
2026-08-25 13:51 0288001234 — — Sales 0s Missed
2026-08-25 13:50 0431385732 106 Michael Nguyen Accounts 1m 21s Answered
2026-08-25 13:49 0280620066 — — Support 0s Missed
2026-08-25 13:28 0433167046 106 Michael Nguyen Support 29s Answered
2026-08-25 13:24 0421481812 105 Jessica Farrow Support 7m 53s Answered
2026-08-25 13:23 0731654117 — — Sales 0s Missed
2026-08-25 13:13 0418985330 101 Sarah Mitchell Accounts 2m 5s Answered
2026-08-25 13:12 0413602080 107 Rebecca Stone Support 1m 57s Answered
2026-08-25 13:08 0884947984 102 James Thornton Accounts 1m 4s Answered
2026-08-25 12:59 0882132467 101 Sarah Mitchell Sales 3m 5s Answered
2026-08-25 12:57 0412109973 — — Support 0s Missed
2026-08-25 12:50 0415240577 — — Support 0s Missed
2026-08-25 12:42 0488340686 105 Jessica Farrow Support 7m 14s Answered
2026-08-25 12:30 0481857559 105 Jessica Farrow Sales 1m 57s Answered
2026-08-25 12:27 0455155605 — — Support 0s Missed
2026-08-25 12:25 0391801590 — — Support 0s Missed
2026-08-25 12:14 0422921670 102 James Thornton Sales 34s Answered
2026-08-25 12:01 0422556586 107 Rebecca Stone Support 21s Answered
2026-08-25 11:56 0281983386 106 Michael Nguyen Support 2m 1s Answered
2026-08-25 11:55 0393705442 105 Jessica Farrow Sales 1m 7s Answered
2026-08-25 11:47 0415544890 104 Daniel Webb Accounts 2m 42s Answered
2026-08-25 11:47 0433861925 105 Jessica Farrow Sales 19s Answered
2026-08-25 11:46 0421388992 101 Sarah Mitchell Sales 9s Answered
2026-08-25 11:45 0413224596 107 Rebecca Stone Sales 3m 58s Answered
2026-08-25 11:44 0282865299 102 James Thornton Accounts 41s Answered
2026-08-25 11:42 0413402702 107 Rebecca Stone Support 9m 9s Answered
2026-08-25 11:40 0731216576 105 Jessica Farrow Sales 9m 52s Answered
2026-08-25 11:36 0412838158 — — Accounts 0s Missed
2026-08-25 11:34 0415625894 103 Emily Clarke Support 31s Answered
2026-08-25 11:33 0451904027 106 Michael Nguyen Accounts 48s Answered
2026-08-25 11:33 0882517883 103 Emily Clarke Accounts 1m 10s Answered
2026-08-25 11:23 0731335267 — — Sales 0s Missed
2026-08-25 11:21 0392457943 107 Rebecca Stone Sales 39s Answered
2026-08-25 11:21 0424459426 106 Michael Nguyen Sales 1m 51s Answered
2026-08-25 11:17 0451987654 101 Sarah Mitchell Accounts 17s Answered
2026-08-25 11:17 0439834312 103 Emily Clarke Sales 14m 11s Answered
2026-08-25 11:16 0428776543 104 Daniel Webb Accounts 5m 21s Answered
2026-08-25 11:16 0381998077 106 Michael Nguyen Support 1m 7s Answered
2026-08-25 11:11 0391645226 — — Support 0s Missed
2026-08-25 11:04 0884481607 102 James Thornton Support 22s Answered
2026-08-25 11:01 0481358605 105 Jessica Farrow Support 8m 32s Answered
2026-08-25 10:57 0281511275 — — Sales 0s Missed
2026-08-25 10:54 0433776744 — — Accounts 0s Missed
2026-08-25 10:49 0455574077 105 Jessica Farrow Sales 7m 18s Answered
2026-08-25 10:48 0412935338 101 Sarah Mitchell Support 4m 1s Answered
2026-08-25 10:45 0413213204 101 Sarah Mitchell Sales 8m 24s Answered
2026-08-25 10:44 0422496200 107 Rebecca Stone Sales 7m 20s Answered
2026-08-25 10:32 0481880797 — — Accounts 0s Missed
2026-08-25 10:20 0451987654 — — Accounts 0s Missed
2026-08-25 10:19 0481498983 103 Emily Clarke Sales 2m 9s Answered
2026-08-25 10:19 0435667668 — — Accounts 0s Missed
2026-08-25 10:18 0451507062 102 James Thornton Sales 9m 11s Answered
2026-08-25 10:11 0451513406 104 Daniel Webb Support 3m 54s Answered
2026-08-25 10:10 0281569077 — — Support 0s Missed
2026-08-25 10:06 0391177319 101 Sarah Mitchell Accounts 48s Answered
2026-08-25 09:53 0733909427 105 Jessica Farrow Accounts 6m 52s Answered
2026-08-25 09:49 0412170332 103 Emily Clarke Accounts 9m 30s Answered
2026-08-25 09:37 0733726592 104 Daniel Webb Accounts 40s Answered
2026-08-25 09:27 0731145863 — — Accounts 0s Missed
2026-08-25 09:13 0391512782 — — Accounts 0s Missed
2026-08-25 09:12 0455858159 104 Daniel Webb Support 1m 55s Answered
2026-08-25 09:11 0421802743 — — Sales 0s Missed
2026-08-25 09:08 0451487093 108 Chris Palmer Support 2m 21s Answered
2026-08-25 09:08 0455177015 106 Michael Nguyen Sales 2m 25s Answered
2026-08-25 09:01 0451639139 108 Chris Palmer Support 48s Answered
2026-08-25 08:59 0461854991 107 Rebecca Stone Sales 2m 50s Answered
2026-08-25 08:55 0392591576 — — Accounts 0s Missed
2026-08-25 08:44 0733436126 — — Accounts 0s Missed
2026-08-25 08:43 0733849132 105 Jessica Farrow Accounts 3m 9s Answered
2026-08-25 08:37 0455948508 — — Support 0s Missed
2026-08-25 08:34 0488826521 103 Emily Clarke Support 3m 51s Answered
2026-08-25 08:20 0280323384 105 Jessica Farrow Sales 15s Answered
2026-08-25 08:16 0415391017 108 Chris Palmer Support 1m 55s Answered
2026-08-25 08:16 0415354021 107 Rebecca Stone Accounts 8m 57s Answered
2026-08-25 08:14 0281920306 105 Jessica Farrow Support 1m 47s Answered
2026-08-25 08:09 0488501355 106 Michael Nguyen Accounts 3m 23s Answered
2026-08-25 08:06 0882396797 105 Jessica Farrow Support 3m 23s Answered
2026-08-25 07:51 0421438558 — — Accounts 0s Missed
2026-08-25 07:33 0415866965 103 Emily Clarke Support 45s Answered
2026-08-25 07:29 0731717257 108 Chris Palmer Support 1m 18s Answered
2026-08-25 07:18 0731996794 107 Rebecca Stone Support 3m 13s Answered
2026-08-25 07:03 0391803908 108 Chris Palmer Support 7m 11s Answered
2026-08-25 06:55 0421201740 101 Sarah Mitchell Support 1m 17s Answered
2026-08-25 06:54 0421240219 — — Support 0s Missed
2026-08-25 06:53 0431839842 108 Chris Palmer Support 1m 14s Answered
2026-08-25 06:43 0884808936 102 James Thornton Sales 45s Answered
2026-08-25 06:09 0731380431 105 Jessica Farrow Accounts 2m 0s Answered
2026-08-25 05:48 0455902887 104 Daniel Webb Support 1m 58s Answered
2026-08-25 05:46 0882679502 — — Sales 0s Missed
2026-08-25 05:41 0422638737 105 Jessica Farrow Sales 1m 58s Answered
2026-08-25 05:39 0884276906 102 James Thornton Accounts 32s Answered
2026-08-25 05:05 0280215955 108 Chris Palmer Sales 1m 0s Answered
2026-08-25 04:49 0481193782 104 Daniel Webb Accounts 6m 58s Answered
2026-08-25 04:37 0413269864 103 Emily Clarke Sales 8m 29s Answered
2026-08-25 04:36 0884143776 103 Emily Clarke Sales 6m 39s Answered
2026-08-25 03:44 0418510668 107 Rebecca Stone Support 1m 4s Answered
2026-08-25 03:31 0280258147 101 Sarah Mitchell Sales 37s Answered
2026-08-25 03:27 0421946758 106 Michael Nguyen Support 3m 53s Answered
2026-08-25 02:46 0412886220 103 Emily Clarke Sales 7m 37s Answered

Unreturned Missed Calls

NumberMissed CountFirst MissedLast Missed
073393564812026-08-25 22:212026-08-25 22:21
039299364812026-08-25 20:102026-08-25 20:10
048833978012026-08-25 18:182026-08-25 18:18
039118973112026-08-25 18:072026-08-25 18:07
043116488012026-08-25 17:112026-08-25 17:11
041361809612026-08-25 16:482026-08-25 16:48
041224472912026-08-25 16:382026-08-25 16:38
028082312112026-08-25 16:282026-08-25 16:28
045575986912026-08-25 16:262026-08-25 16:26
045145659112026-08-25 16:152026-08-25 16:15
073352559112026-08-25 15:552026-08-25 15:55
045126874912026-08-25 15:342026-08-25 15:34
041529279412026-08-25 15:292026-08-25 15:29
039148477512026-08-25 15:252026-08-25 15:25
039340077612026-08-25 14:462026-08-25 14:46
041493559212026-08-25 14:192026-08-25 14:19
028800123412026-08-25 13:512026-08-25 13:51
028062006612026-08-25 13:492026-08-25 13:49
073165411712026-08-25 13:232026-08-25 13:23
041210997312026-08-25 12:572026-08-25 12:57
041524057712026-08-25 12:502026-08-25 12:50
045515560512026-08-25 12:272026-08-25 12:27
039180159012026-08-25 12:252026-08-25 12:25
041283815812026-08-25 11:362026-08-25 11:36
073133526712026-08-25 11:232026-08-25 11:23
039164522612026-08-25 11:112026-08-25 11:11
028151127512026-08-25 10:572026-08-25 10:57
043377674412026-08-25 10:542026-08-25 10:54
048188079712026-08-25 10:322026-08-25 10:32
045198765412026-08-25 10:202026-08-25 10:20
043566766812026-08-25 10:192026-08-25 10:19
028156907712026-08-25 10:102026-08-25 10:10
073114586312026-08-25 09:272026-08-25 09:27
039151278212026-08-25 09:132026-08-25 09:13
042180274312026-08-25 09:112026-08-25 09:11
039259157612026-08-25 08:552026-08-25 08:55
073343612612026-08-25 08:442026-08-25 08:44
045594850812026-08-25 08:372026-08-25 08:37
042143855812026-08-25 07:512026-08-25 07:51
042124021912026-08-25 06:542026-08-25 06:54
088267950212026-08-25 05:462026-08-25 05:46

Abandoned Calls

25.2%
Abandon Rate
41
Abandoned
163
Total Inbound
32s
Avg Ring Before Abandon
Daily Abandoned vs Answered

Inbound vs Outbound by Hour

Call Volume by Day of Week

DayAnsweredMissedOutboundTotal
Sun0000
Mon0000
Tue1224154217
Wed0000
Thu0000
Fri0000
Sat0000

Extension Leaderboard

#ExtNameTalk TimeTotalInboundOutboundInternal
1 103 Emily Clarke 1h 45m 231674
2 105 Jessica Farrow 1h 40m 292364
3 107 Rebecca Stone 1h 21m 221753
4 101 Sarah Mitchell 1h 3m 221394
5 102 James Thornton 57m 44s 201557
6 104 Daniel Webb 48m 7s 161152
7 106 Michael Nguyen 42m 57s 191544
8 108 Chris Palmer 41m 12s 191274

Answer Rate by Extension

ExtNameTotal IBAnsweredMissedAnswer RateAvg Answer Time
101Sarah Mitchell 1313 0 100.0% 17s
102James Thornton 1515 0 100.0% 20s
103Emily Clarke 1616 0 100.0% 19s
104Daniel Webb 1111 0 100.0% 20s
105Jessica Farrow 2323 0 100.0% 23s
106Michael Nguyen 1515 0 100.0% 24s
107Rebecca Stone 1717 0 100.0% 19s
108Chris Palmer 1212 0 100.0% 17s

Transfer Rate by Extension

ExtNameAnsweredTransfersTransfer Rate
104Daniel Webb 111 9.1%
107Rebecca Stone 171 5.9%
108Chris Palmer 120 0.0%
106Michael Nguyen 150 0.0%
105Jessica Farrow 230 0.0%
103Emily Clarke 160 0.0%
102James Thornton 150 0.0%
101Sarah Mitchell 130 0.0%

Short Calls < 10s

ExtNameShort CallsAvg Duration
101Sarah Mitchell19s

Long Calls > 30 min

DateTimeTypeExtNameNumberDuration
No long calls.

Average Duration by Extension

ExtNameTotalIB AnsweredAvg IB DurOB AnsweredAvg OB Dur
105Jessica Farrow30233m 50s62m 4s
103Emily Clarke23165m 24s72m 45s
101Sarah Mitchell23132m 5s94m 1s
107Rebecca Stone22174m 1s52m 45s
102James Thornton22152m 58s52m 38s
108Chris Palmer21121m 51s72m 42s
106Michael Nguyen19152m 8s42m 45s
104Daniel Webb16112m 51s53m 21s

Top Dialled Numbers

NumberCallsAvg DurationTotal Duration
039466789042m 30s10m 0s
073344556632m 8s6m 24s
028855123432m 21s7m 2s
073355667722m 26s4m 52s
130000123411m 36s1m 36s
088488892815m 58s5m 58s
088427151214m 1s4m 1s
088422334413m 2s3m 2s
088274183614m 50s4m 50s
088273444911m 35s1m 35s

Internal Calls

32
Internal Calls
25m 17s
Total Duration
47s
Avg Duration
Internal Calls by Hour
ExtNameIC CallsTotal DurationAvg Duration
102James Thornton74m 55s42s
108Chris Palmer44m 38s1m 10s
106Michael Nguyen42m 24s36s
105Jessica Farrow44m 24s1m 6s
103Emily Clarke41m 54s29s
101Sarah Mitchell43m 3s46s
107Rebecca Stone32m 44s55s
104Daniel Webb21m 15s38s

Peak Concurrent Calls

5
Peak Concurrent
2026-08-25 09:01
Peak Time
Max Concurrent Calls by Hour

Trunk Utilisation

TrunkTotalInboundOutboundUnansweredTotal DurationAvg Duration
Trunk 00359392092h 40m2m 43s
Trunk 004554312142h 1m2m 13s
Trunk 002453312111h 41m2m 16s
Trunk 0014334991h 40m2m 21s
Trunk 006880318m 37s2m 20s
Trunk 005761137m 58s5m 25s

Inbound Calls by DID

DID / LineTotalAnsweredMissedAvg Duration
Support6246163m 3s
Accounts5236163m 9s
Sales494093m 40s

Daily Call Trend